Home Warranty of America

Awesome customer service

Better off putting your money in a savings account

Have had HWA for over 6 years. They are only going to give me a 280 dollar Lowe’s gift card instead of fixing my dishwasher. They said it will cost too much to fix it so I can just replace it. The cheapest dishwasher at Lowe’s right now is 425 and that doesn’t even include installation. I am paying 125 dollars a month for my home warranty. I will be canceling my policy as soon as this issue with my dishwasher is resolved. You’re better off just setting aside your money then giving it to HWA.

It was very difficult to get service…

It was very difficult to get service scheduled. Had to re-schedule several times due to no-show from technicians. The technician that finally did come out and fix the problem said the emails from HWA that we received saying we had an appointment were false. We have to actually call then to get a date and time. HWA never communicated that.

Very professional and efficient…

Very professional and efficient removement and installment of my hot water tank. Kudos to EZ-FIXER PLUMBING & ELECTRIC REPAIRS.

Issue was eventually resolved and I…

Issue was eventually resolved and I really like the technician that came to fix.

Janill explained everything to me and…

Janill explained everything to me and answered all my questions. Dealing with another home warranty company for a few years and it was a breathe of fresh air knowing that HWA provides 24/7 service to their clients.

This company is a total nightmare when…

This company is a total nightmare when it comes to reaching customers service resolutions. They sent me my neighbors personal information back in March. I would call and get put on hold for 30 minutes just to be hung up on. Reached Resolution department after days of trying, no resolution. I am now having to reach them again, same story. I can not understand why even if you ask for a Supervisor all you get is transferred and hung up on. I even asked for mail options and they could not provide. PLEASE save your time and money.

I submitted my request on Friday…

I submitted my request on Friday afternoon and a tech was not assigned until Sunday. Once the tech was assigned he scheduled to come out on Wednesday. So I had a total of 5 days with the issue.

Good customer service and very knowledgeable and very polite

To day is my first day and I just signed today for my home Waranty , so I don’t have enough to say on my first day

The service was fast and efficient but…

The service was fast and efficient but I don’t like how only partial items are covered. Garage door is not covered but garage door opener is. Sounds ridiculous. The problems always happen in the the door or springs or chains.

Garage door claim.

Submitting claims was super easy and fast The staff was very helpful.

Not timely service

Not timely service. 9 days without AC in July in Central Texas. Both husband and me over age 80 Years old! Dangerous, had to leave home and stay with daughter! Not happy at all.

Repair person was very knowledgeable…

Repair person was very knowledgeable and fixed the problem the first time.

Michele

Michele called. Back on time and answered my questions and offered me a very good deal. I am very happy with the deal. And I look forward to not having to use the service but it offers great peace of mind.

Super nice and great service

Super nice and great service! Came right on time and called before arrival

HEAT WAVE - NO AIR

Antonio was very personable and showed he was there to get my air conditioner fixed asap. He did a great job!

Corey identified the issue immediately…

Corey identified the issue immediately however now the ice machine is knocking periodically

I reported this Thursday and fixed by…

I reported this Thursday and fixed by Sunday. The company used knew exactly what my AC needed and was able to fix it right away

Diamond Plan — Denied my first and only claim

Paid for HWA’s top tier Diamond Plan which covers unknown pre-existing conditions. First claim in 2 years — denied twice with completely different reasons each time. Asked them to show me the policy language supporting the denial. They couldn’t. Their own technician changed his diagnosis mid-visit and HWA still denied it. Bought the home from an estate with no service history and never touched the refrigerant — exactly what the Diamond Plan is supposed to cover. Filed complaints with BBB and the Oregon Division of Financial Regulation. Buyer beware.

The repair folks were great!

The repair folks were great!! They came early and fixed my air conditioner right away!! Thank you for sending such great people.