I’ve gotten several loans for cars
I’ve gotten several loans for cars, homes, etc. But I must say that iLending was the most hassle free place I’ve ever tried for a great rate!
We value your feedback—thank you!
iLending (www.ilendingdirect.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I’ve gotten several loans for cars, homes, etc. But I must say that iLending was the most hassle free place I’ve ever tried for a great rate!
We value your feedback—thank you!
Everything is excellent for me to all the staff that process my auto loan. I will recommend this lending company to all my friends.
We value your feedback—thank you!
Quick and easy great informative staff kept me in the loop throughout the entire process would definitely recommend
We are glad you enjoyed your experience at iLending. Please visit us again soon!
Awesome experience, awesome people, and awesome work. Faye helped me from start to finish and worked so hard to find a company with a better rate than what everyone else was trying to give. Faye you are awesome
We are glad you enjoyed your experience at iLending. Please visit us again soon!
Brandon and Lawrence made the process of refinancing my auto loan very simple. They were very communicative and were very direct when it came to signing the proper paperwork.
Thanks for your review — we appreciate your feedback!
Got a call from iLending from Kristie on Feb 24 at around 4:30pm, she took all the info needed for a loan and for the co-signer. She said she should reach out back to us in about 2-3 days. I submitted all the documents she asked using her link of Feb 25 at around 5pm. It's been more than a week and she completely disappeared. Called Kristie Mar 2, 3:55pm. She did not respond. Left Voicemail as well. Called Kristie Mar 3, 10:15am, Did not respond. Left Voicemail as well. The same day Sent email Mar 3 at 11am - she did not respond. Called Kristie Mar 4, 4:30pm. She didn’t not respond. Left Voicemail as well. Called iLending Mar 4, 4:50pm. Someone answered the call and said he’d see if Kristie is available. He said she left a note for Kristie, so she should call me back once she is available. Called Kristie Mar 5, 4:05pm. She did not respond. Called iLending Mar 5, 4:08pm. Someone answered and said “I’ll leave her a note so she can reach out back to you". Completely unprofessional. I do not recommend iLending.
Thank you for sharing your experience, and we’re sorry to hear about the difficulty you had reaching our team. We understand how frustrating it can be when you’re expecting a follow-up and don’t receive one. We would like the opportunity to look into this further and determine what may have happened with your application. Since we’re unable to locate your information based on the details provided in this review, please contact our Client Relations team at [email protected] or 303-607-6203 and reference this review so we can review your situation and assist you. We appreciate you bringing this to our attention and hope to have the opportunity to resolve the matter. – iLending Client Relations Team
Worked with Frederick. He was pleasant, polite and knowledgeable. He stayed in touch with me throughout the process and walked me through all the paperwork.
We are glad you enjoyed your experience at iLending. Please visit us again soon!
Hello Eddie, thanks for the positive feedback! We're always happy to hear good things from our customers
My experience with iLending was amazing, Joann and Miranda made this refinance a breeze and flawless was routinely updated, and kept up to date on what was going on, they found the best rates !! They were amazing and outstanding !!!
Thanks for the great review, It was a pleasure serving you as a customer.
I had an excellent experience refinancing my auto loan with iLending. They were incredibly fast, kept me updated throughout the entire process, and helped me secure a lower rate. I was approved quickly and had the loan completed within two days. The process was smooth and stress-free. Highly recommend!
We are glad you enjoyed your experience at iLending. Please visit us again soon!
Great people to do business with save me a ton of money always in constant contact with me. Don't look anywhere else but them for your refinance.
Thank you for sharing your thoughts! If you know anyone interested in auto refinancing, send them to us.
This bank collects excessive amounts of information, wastes a lot of time, and works extremely slowly. In the end, all you get is an apology — nothing more. I do not recommend doing business with this bank. This is the worst customer service I have ever experienced. What is the point of your apologies if you only make things more complicated for your clients
Thank you for your feedback, and we’re sorry to hear that your experience did not meet expectations. Auto refinancing can require documentation and verification steps based on lender underwriting guidelines, and we understand this process can feel time consuming or frustrating. While we work hard to move applications forward quickly, final approvals and conditions are determined by our lending partners. We apologize for any delays or inconvenience you encountered. If you have any additional questions regarding the refinance process, please feel free to contact our client relations team directly so we can assist you further.
The company's customer service practices were excellent. Everything was explained in detail. All of my questiln were answered and I was treated with respect and courtesy. My car was refinanced without complications and with a rate I was satisfied with.
We’re grateful for your review!
I appreciated the prompt money saving results from the refi of my 2022 Ram 1500. I saved 166 dollars a month not including the drop of nearly 5 percent apr. Monika Wassef was wonderful. I highly recommend!
We appreciate your feedback—thank you!
Danny with iLending was great to work with. He made the process very easy and painless throughout. He took my really high interest down about 9% which is saving me almost $300 per month. Great experience overall. Highly recommend him and their services.
Your feedback means a lot—thank you!
Everything was handled online and it was a bit lengthy. It took longer than expected from start to close, 10+ days. I am satisfied with the final result, but the days of zero communication were perhaps the worst. I still haven't received the documentation in writing.
Your feedback means a lot—thank you!
Never called me back and took forever. Never received my GAP refund!
We are truly saddened that your experience was not as great as we would have liked. We take bad reviews very seriously, and we would like to ensure that your experience is better next time.
Calls me every hour of every day working on reporting them to the ftc for harassment
Good Morning Elijah, we make sure to honor all opt out requests, so if you can please provide your information here I can remove you from all our systems for contact. I unfortunately cannot find you based off of your review name only: https://dashboard.reviewpush.com/40310034/i
Ryan Guillot and Teronica were very helpful and guided me every step of the way on how to refinance my car, excellent customer service I would definitely recommend them!
We are glad you enjoyed your experience at iLending. Please visit us again soon!
Jordan Pete and Teronica did an absolutely GREAT job with my auto refinance! From the very start Jordan worked hard and was always completely honest! It was a joy to work with him! A competitor at RefiJet tried a bait-and-switch tactic, so I was very relieved to find that Jordan was always true to his words. Teronica kept working and always had us up to date, she is wonderful! I could not thank you enough at iLending!
Thank you for your review! Know anyone refinancing? Refer them to us, and you’ll each receive a gift card as a thank you.
100 reviews matching