iLending (www.ilendingdirect.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I found this company on the TransUnion app, it was offered to help me refinance my Jeep. I am so glad I looked into it. The process was easy and quick, all paperwork was completed online. Branden was my loan agent, his customer service was top tier. He was very thorough and patient through the whole process I was able to each him via text, phone, and email and his response time was less than 24hrs. I highly recommend exploring the option to do business with them and ask for Branden!
Reply from iLending2026-01-15
We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.
D
Daniel Chowdhury · 1 review · Experienced 2025-12-18 ·
★★★★★
Overall a good experience
It was a pleasure to work with Colby at iLending. My auto loan and repayment plan is better than before, and the time spend during refinancing was short and smooth. Thanks iLending!
Reply from iLending2026-01-05
Thank you for your review! Know anyone refinancing? Refer them to us, and you’ll each receive a gift card as a thank you.
C
Carlos René Méndez Montielo · 1 review · Experienced 2026-01-02 ·
★★★★★
My experience was absolutely amazing
My experience was absolutely amazing — honestly a 6 out of 5.
Many thanks to Alexander for being so understanding and patient. He truly took the time to listen to my situation and made me feel supported every step of the way. This has been one of the best experiences I’ve had in a long time, and what makes it even better is knowing that he will continue helping me moving forward.
I highly recommend Alexander to anyone looking for exceptional service and genuine care.
Reply from iLending2026-01-05
Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!
We’re grateful for your review! If you know anyone interested in refinancing their auto loan, refer them to us, and you’ll both receive a gift card as a thank you.
I was so excited to work with this company, was approved, signed everything, did the notary and THEN….a week later I’m told I need to put up almost $2000!! My current loan was down to $19000.00 refinanced $35,000 😩🤦🏼♀️🤣 no way SCAM to be exact
Good luck if you do business here
Reply from iLending2025-12-16
Good morning Brandie. First and foremost, I wanted to touch on where you were stating this was a scam. You had opt'ed in to purchase a Vehicle warranty, which is what caused the refinance value to increase. You have the option to not purchase this product if you changed your mind, but I also wanted to clarify that this loan is not structured for $35,000, but over $10,000 less than that value. For the down payment needed, there was a honest mistake when your loan was structured and unfortunately was rejected by the lender for that reason. Your specific structure does not allow us to structure the loan for more than your vehicle is worth, which caused this discrepancy. We want to extend our deepest apologies, for this was a frustrating notice at the end of the refinance process.
C
Customer · 3 reviews · Experienced 2025-12-12 ·
★★★★★
Dealing with iLending was a pleasure…
Dealing with iLending was a pleasure they were very helpful in making the process as easy as possible. My rep Colby was very helpful and a pleasure to work with.
Reply from iLending2025-12-15
Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!
J
James Jolly · 1 review · Experienced 2025-11-21 ·
★★★★★
Talked to a few different people…
Talked to a few different people because of the holiday they were not pushy and gave me every little detail saved me 3 percent in interest from what the car lot said they could do very easy and well pleased with the service thanks
Reply from iLending2025-12-11
Thank you for sharing your thoughts! If you know anyone interested in auto refinancing, send them to us, and both of you will get a gift card as a thank you.
c
customer · 2 reviews · Experienced 2025-11-28 ·
★★★★★
What a wonderful experience
What a wonderful experience! Everyone I dealt with was professional , polite and super helpful. I recommend this company to anyone looking for a better rate on a car loan!
Reply from iLending2025-12-10
We value your feedback—thank you! Refer someone for auto loan refinancing, and you’ll both receive a gift card as our appreciation.
M
Michael Candioto · 2 reviews · Experienced 2025-12-05 ·
★★★★★
Nicholas Shane is a great representative. He cares about people.
There was a representative of your company named Nicholas Shane who did a fantastic job and being patient with me. I was greatly impressed by his customer service skills. I’m glad to be part of the family. Of course the interest rates a little high, which is a little bit depressing I hope to refinance this with Ilending in the future???
I will save Nicholas’s phone number. If there’s an emergency, he’s a great Representative for you again! Merry Christmas, everyone.
Reply from iLending2025-12-08
Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!
R
Randy FISHER · 2 reviews · Experienced 2025-11-20 ·
★★★★★
Great experience!
We had a real nice experience with Brendan. Refinancing was a breeze!
Reply from iLending2025-12-04
We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.
Recommend Manuel Parraga, He was very helpful and patient with helping me he did a great job and helped me get my payment and rate down
Reply from iLending2025-11-25
Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!
D
Diane · 2 reviews · Experienced 2025-11-06 ·
★★★★★
Angela was great in helping us with our…
Angela was great in helping us with our refinancing. She was very polite and patience with us especially with remote signing we are not very good with electronics. Also called back when she said she would great follow up. Also did a follow up on 11/19 to confirm our loan. Great Job to everyone we spoke to.
Reply from iLending2025-11-20
Thank you for your review! Know anyone refinancing? Refer them to us, and you’ll each receive a gift card as a thank you.
F
Frank DiCostanza · 2 reviews · Experienced 2025-11-20 ·
★★★★★
Dijon was a pleasure to work with
My refinance was quick and easy. Dijon listened and understood my needs, answered all my questions and was great with the follow up communication.
Great experience.
Reply from iLending2025-11-20
We value your feedback—thank you! Refer someone for auto loan refinancing, and you’ll both receive a gift card as our appreciation.
C
Carla Giles · 1 review · Experienced 2025-11-06 ·
★★★★★
My agent name is Matthew
My agent name is Matthew. My experience with him was very good and his assistant also. Thank you for your help getting my vehicle refinance for a lower payment.
Reply from iLending2025-11-19
We value your feedback—thank you! Refer someone for auto loan refinancing, and you’ll both receive a gift card as our appreciation.
M
Mac · 1 review · Experienced 2025-11-03 ·
★★★★★
Quick response to giving me a lower payment
Quickly answered my need for a lower payment which I got in just a few days
Reply from iLending2025-11-19
Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!
S
Sunny · 1 review · Experienced 2025-11-17 ·
★★★★★
I was approved for a refinance the rate…
I was approved for a refinance the rate and term were ok. I wasn’t too thrilled about adding additional months to my loan for the lower rate but was told that was the only way to get that rate. It was the customer service from my representative that was awful.When I asked to see the loan and security disclosure and wanted to think about ( aka review) the document without being put on the spot to sign while a rep was on the phone with me ) I was told that is not how things were done and the rep became very rude with me. I am glad I followed my gut and didn’t let him pressure me into signing . I was able the same evening to apply to a credit union get an even better rate ( with less fees) and not have to add an additional longer term to my loan to get that rate.
Reply from iLending2025-11-19
We are truly saddened that your experience was not as great as we would have liked. We take bad reviews very seriously, and we would like to ensure that your experience is better next time.
L
Lauren Hall · 3 reviews · Experienced 2025-11-07 ·
★★★★★
Andrea really listened to my needs and made sure they were met
Andrea really took time with me to answer all of my many questions and naw sure I was comfortable with the option I chose. She got me a really good rate with terms that worked for me. The process was easy to understand along the way and she was there for any question I had. Recommend the 10/10!
Reply from iLending2025-11-17
We’re grateful for your review! If you know anyone interested in refinancing their auto loan, refer them to us, and you’ll both receive a gift card as a thank you.
S
Sara Dionne · 4 reviews · Experienced 2025-11-06 ·
★★★★★
Professional, friendly, great rates!
I don't remember how I found them (Nerdwallet maybe) - but they were fantastic! I worked with Kristie and she was so kind. She listened to what I wanted and found the best rate for me - when she called to tell me, I was shocked that she found a rate almost 5 points lower than what I had. She was great about explaining all details, followed up as needed, and made sure all was done correctly and efficiently. I highly recommend them.
Reply from iLending2025-11-17
Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!
ilending was awesome to work with! Jerry helped me throughout the whole process and was great to communicate with. I recommend them to anyone who wants a good deal for an auto refinance!
Reply from iLending2025-11-12
Thanks for the review! If someone you know needs auto loan refinancing, refer them, and we’ll send gift cards to both of you as a thank you.
10 out of 10 experience! They really made it so easy. Worked around my schedule and got it done in a week. Ray Gifford was the expert that helped me. Got my rate cut in half, my payment is now $200 less and I dont have to make another payment till next month. I can't thank them enough!!!
Reply from iLending2025-11-12
We’re grateful for your review! If you know anyone interested in refinancing their auto loan, refer them to us, and you’ll both receive a gift card as a thank you.