iMobie Inc.

Dear Michael, Thank you so much for taking the time to share such a detailed and thoughtful review! We’re truly delighted to hear that AnyTrans has been helpful in managing and converting your music collection, especially when working with both physical formats and digital libraries over the years. It’s great to know that the software has made your experience more convenient and supported your long-term use of iTunes. We also appreciate your feedback regarding audio conversion and future updates. Your insights are valuable, and we will certainly share them with our development team as we continue to improve the product and expand its capabilities. If you ever have suggestions or need assistance, please don’t hesitate to reach out — we’re always here to help. Thanks again for your support! Best regards, iMobie Support Team

Dear Cara, Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must be to encounter connection issues right after your purchase, especially when you were expecting the product to work smoothly. Please rest assured that additional payment is not required to receive technical support — our team is always here to assist you. Regarding your refund request, we have received your feedback. If your order is within our refund guarantee period, it will be reviewed and processed accordingly. In the meantime, if you’re open to it, you may also contact us at [email protected] with more details about the connection issue (such as your device model and a screenshot of the error). Our technical team will do their best to help resolve it as quickly as possible. We sincerely apologize again for the inconvenience caused and appreciate your patience. Best regards, iMobie Support Team

Dear Felicia, Thank you so much for your kind feedback! We’re delighted to hear that our product has been helpful for you in creating demo videos, especially as a solo designer. It truly means a lot to us to know our tools can support your work. If you ever need any assistance or have suggestions, please feel free to reach out — we’re always here to help! Best regards, iMobie Support Team

Dear Arslan Ahmad, Thank you so much for your wonderful feedback! We’re really glad to hear that the product worked well for you in the end and exceeded your initial expectations. Your support and recommendation truly mean a lot to us. If you ever need any assistance in the future, please feel free to reach out — we’re always here to help! Best regards, iMobie Support Team

Dear Cynthia Hall, We’re thrilled to hear that our software was able to help recover your husband’s device! We completely understand how frustrating it can be to deal with a forgotten screen lock, especially with limited access to an Apple Store. Thank you for your patience through multiple attempts—we’re glad it finally worked. Your feedback means a lot to us, and we truly appreciate you sharing your experience. Best regards, iMobie Support Team

Dear Customer, Thank you for your feedback regarding AnyTrans. We’re glad to hear the program worked to some extent. There are several possible reasons why some files may not have transferred successfully, such as insufficient space on your computer, a loose USB connection, or system errors. We recommend checking these factors first and trying the transfer again. If the issue persists, please send your device logs to our support team at [email protected]. Our technical specialists will review them and provide a tailored solution as quickly as possible. We appreciate your patience and look forward to helping you complete your transfer. Best regards, iMobie Support Team

Dear Customer, Thank you very much for your positive feedback regarding FocuSee v2. We are delighted to hear that you are satisfied with the application and that it is meeting your expectations. FocuSee v2 is designed to provide a smooth and efficient experience, and your comments encourage our team to continue improving its performance, usability, and feature set. We truly appreciate your support and trust in our product. If you have any suggestions or encounter any issues in the future, please feel free to reach out to our support team so we can assist you promptly and continue enhancing your experience. Best regards, iMobie Support Team

Dear Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and confusion caused by the issue you encountered. Based on your description, it appears you are referring to AnyUnlock. AnyUnlock is designed to support unlocking a wide range of locks, and most core features are compatible with devices running iOS 5 and above. However, certain advanced functions—such as bypassing Activation Lock or removing SIM locks—have specific limitations depending on the iOS version and device model. These restrictions are documented in detail in our official guides to help users confirm compatibility before using a feature. We understand that encountering a limitation after purchase can be frustrating, and we sincerely apologize for any inconvenience. If your device or iOS version is not supported for the feature you intended to use, and your order is still within the refund guarantee period, our support team will be happy to assist you with a refund. For your reference, our refund policy can be found here: https://www.imobie.com/support/refund-policy.htm. Please contact our support team with your order details so we can review your case and provide the proper assistance. We greatly appreciate your understanding and patience, and we are committed to ensuring you have a satisfactory resolution. Best regards, iMobie Support Team

Dear Andreas Young, We’re very sorry to hear that AnyFix was not able to successfully restore connectivity for your iPod. We fully understand how frustrating this can be, especially after purchasing the package. Repairing devices can sometimes be a complex process, and while we continuously work to improve our software, we regret that it did not meet your expectations in this case. We sincerely apologize that your purchase did not bring the results you hoped for. If your order is still within the refund protection period, please contact our Customer Support Team at [email protected]. Our team will carefully review your case and assist you according to our refund policy, ensuring your rights are fully protected. Your feedback is very important to us, as it helps us improve our products and services for all users. We appreciate your patience and understanding, and we remain committed to supporting you in any way we can. Warm regards, iMobie Support Team

Dear Customer, Thank you very much for your feedback! We’re glad to hear that you found our product fairly easy to use. Your input encourages us to continue improving and providing a smooth experience for all our users. If you ever need any assistance or have questions, please don’t hesitate to reach out — we’re always here to help! Warm regards, iMobie Support Team

Dear Michelle, We’re really sorry to hear about your experience and understand your frustration. It seems you may be referring to compatibility with newer devices while using AnyUnlock. For most core features (such as screen unlock, removing Apple ID, and bypassing MDM), AnyUnlock supports a wide range of devices running iOS 5 and later. However, some specific features do have limitations, especially on newer devices and systems—for example, the iCloud Activation Lock bypass feature may not yet support certain latest models. These limitations are clearly outlined in our software interface and user guides, but we understand this can still be disappointing. If your device is not supported for the feature you need, please feel free to contact our support team at [email protected]. We’ll be happy to review your case and arrange a refund in accordance with our refund policy. Thank you for your understanding. Warm regards, iMobie Support Team

Dear Catherine Lowrance, Thank you for your feedback, and we’re truly sorry to hear that the product didn’t meet your needs. We understand how frustrating it can be when your iPad is not compatible with the feature you were hoping to use. While AnyUnlock does support a wide range of devices (iOS 5 and above) for many core functions such as screen unlock, Apple ID removal, and MDM bypass, certain features do have device and system limitations. In some cases, older devices may not be supported for specific functions. We always aim to clearly outline these limitations within the software and guides, but we sincerely apologize for any inconvenience or confusion caused. If the feature you need is not supported on your device, please don’t worry — you can contact our support team at [email protected] with your order details, and we will be more than happy to assist you further, including arranging a refund in accordance with our refund policy. Thank you for your understanding, and we’re here if you need any further help. Warm regards, iMobie Support Team

Dear Megan Nelson, Thank you very much for your wonderful feedback! We’re thrilled to hear that it did exactly what you needed and that your client was so happy with the result. Your success is what motivates us to keep improving! If you ever need any further assistance, please don’t hesitate to reach out — we’re always here to help. Warm regards, iMobie Support Team

Dear Kamel El Gabli, Thank you so much for your kind words and recommendation! We’re truly delighted to hear that you’re satisfied with our support, response speed, and overall service quality. Your feedback means a lot to us and motivates our team to keep delivering the best possible experience. If you ever need any further assistance, please don’t hesitate to reach out — we’re always here to help! Warm regards, iMobie Support Team

Dear Tobias Boden, Thank you very much for taking the time to share your feedback! We’re delighted to hear that you are enjoying our software and service. Your support truly means a lot to us. Our team is always working to improve the software and provide an even better experience for our users. If you ever have any suggestions, questions, or need assistance, please feel free to reach out to us anytime — we’ll be happy to help. Thank you again for your trust and support! Best regards, The iMobie Team

Dear Customer, Thank you for sharing your feedback. We’re sorry to hear that your problem has not been resolved yet, and we truly apologize for the inconvenience this may have caused. To better assist you, could you please contact our support team with more details about the issue you encountered? It would be very helpful if you could also include screenshots, a short video of the problem, or the log files from the software. Our technical team will carefully analyze the information and provide you with a suitable solution as soon as possible. You can reach us at [email protected], and our team will be happy to continue assisting you until the issue is properly resolved. Thank you for your patience and understanding. Best regards, The iMobie Team

Dear Артём Драчков, Thank you so much for your wonderful feedback! We’re thrilled to hear that FocuSee has been your go-to tool since 2025 and that its automatic zoom feature has been so helpful for your screencasts. Your recommendation means a lot to us! We’ll continue working to make FocuSee even better and more flexible for all Windows users. If you ever have any suggestions or ideas for new features, we’d love to hear them. Thanks again for your support! Kind regards, iMobie Support Team

Dear Peter Wilkinson, Thank you for sharing your feedback. We are truly sorry for the frustration and misunderstanding this situation has caused. First, we would like to clarify some background. FocuSee was acquired by the iMobie team on November 14, 2024, and since then all user accounts have been gradually migrated to the new iMobie system. Based on your description, it is very likely that your purchase through AppSumo was made before the acquisition. On September 25, 2025, we released FocuSee V2, which introduced major upgrades compared with V1. One of the most notable improvements was the integration of AI-powered features, along with significant performance and stability enhancements. According to the policy that applied to the pre-acquisition AppSumo deal, your license should be eligible for a free upgrade, and we can also provide 50 AI credits as a courtesy. It appears that during the support process, our team may have mistakenly applied our newer licensing policy, which resulted in you receiving incorrect information. We sincerely apologize for this mistake. After migrating to the iMobie system, we adjusted the licensing structure: ● Orders before August 25, 2025 were eligible for updates within V1. ● Orders after that date were sold directly as V2 licenses. ● Lifetime licenses include upgrades up to V2, while subscription plans (monthly or yearly) allow users to access future versions as long as the subscription remains active. Because of this transition period—especially for users between November 14, 2024 and August 25, 2025—some users who originally purchased V1 also hoped to experience the improvements introduced in V2. To accommodate these requests at the time, our team explored several solutions to help users access the newer version, which unfortunately may have caused confusion about our intentions. We sincerely apologize if this gave the wrong impression. Your case should follow the earlier AppSumo policy, and we would be happy to correct this. If possible, please contact our support team at [email protected] with your purchase details. We will review your case promptly and ensure that your account benefits are properly adjusted. We truly appreciate your support and thank you for bringing this to our attention. Warm regards, Your iMobie Team

Dear Gábor Gróza, Thank you so much for your great feedback! We’re thrilled to hear that your experience was simple and fast—that’s exactly what we aim to provide. Making powerful tools easy and efficient for our users is always our top priority. If you ever need any help or have suggestions to share, please feel free to reach out. We’re always here for you. Warm regards, Your iMobie Team

Dear Ben, Thank you so much for taking the time to share such a thoughtful review! We’re truly delighted to hear that FocuSee has grown with you and exceeded your expectations over time. It means a lot to know that the continuous updates and new features have made a real difference—especially to the point where you chose to migrate from other software and feel confident staying with us. We’re especially happy to hear that FocuSee is supporting your YouTube educational content. Helping creators produce clear, engaging videos is exactly what we aim for, and your feedback reassures us that we’re on the right track. If you ever have suggestions, questions, or need assistance, please feel free to reach out anytime. We’re always here for you. Warm regards, Your iMobie Team