iMobie Inc.

Dear Paul, Thank you for sharing your experience with us. We’re truly sorry to hear about what happened with your WhatsApp data. We completely understand how frustrating it can be to lose important messages—especially during a transfer when everything seems like it should be safely backed up. In situations where WhatsApp data hasn’t been backed up locally or to cloud storage in advance, recovery can unfortunately be very limited. Our software can only retrieve data that still exists in a backup or remains stored on the device. Once it has been fully overwritten or removed without a backup, there may sadly be no technical way to restore it. That said, we’d really like to review your specific case again to make sure nothing was overlooked. Please feel free to contact our support team ([email protected]) with more details about your device type, system version, and the exact steps you followed. We’ll be more than happy to double-check and see if there’s anything else we can do for you. Thank you again for your honest feedback—it helps us continue improving our products and guidance. Kind regards, Your iMobie Team

Dear Jeff Denny Band, Thank you so much for your thoughtful and detailed review! We’re truly delighted to hear that our platform helped you resolve the issue with your iPad. It means a lot that you followed the instructions carefully and were able to find the right solution in the end. We also appreciate your understanding regarding the product selection. Sometimes choosing the correct feature can be a bit confusing, so we’re always happy to help clarify and make things right—including arranging a refund when appropriate. Your recognition of our patience and politeness genuinely encourages our whole team. Your recommendation is the highest compliment we could receive. Thank you again for your trust and support! Warm regards, Your iMobie Team

Dear Mark Guindon, Thank you so much for sharing your experience! We’re truly happy to hear that DroidKit was able to help you unlock your tablet and resolve the FRP issue. We completely understand how stressful it can feel when a device seems unusable, so it’s wonderful to know everything worked out for you. Your kind words mean a lot to us. If you ever need assistance again in the future, please don’t hesitate to reach out—we’re always here to help. Kind regards, Your iMobie Team

Dear Rimas Albert, Thank you so much for sharing your experience! We’re thrilled to hear that FocuSee is working fast and reliably for your product recording needs. It’s wonderful to know that our tool is helping you work efficiently. Your kind words mean a lot to us. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always here to help. Kind regards, Your iMobie Team

Dear Vinz, Thank you so much for sharing your experience! We’re really glad to hear that FocuSee is working seamlessly for you on both Mac and Windows, and that it’s making your workflow easier. Your support and feedback mean a lot to us. We also appreciate your suggestion regarding our customer service. We’ll continue working to make our support faster and more human-centered. If you ever need assistance in the future, please don’t hesitate to reach out—we’re always here to help. Kind regards, Your iMobie Team

Dear Customer, We’re truly sorry to hear about your experience and completely understand your frustration. To help us assist you properly, could you please provide more details about the product you purchased and the specific issue you encountered? Kindly send this information to our support team at [email protected]. We will carefully review your case and do our best to resolve the issue for you. If, unfortunately, we are unable to solve the problem, we will process a refund for you according to our refund policy. Thank you for your patience and understanding—we truly want to make this right for you. Kind regards, Your iMobie Team

Dear Linky Nox, We’re truly sorry for the frustration you’ve experienced, and we completely understand how upsetting this situation must feel. First, regarding the delayed response — from February 15th to 23rd, part of our team was away due to a company‑arranged trip, which unfortunately caused a backlog in replies. This is not the level of support we aim to provide, and we sincerely apologize for the delay. About the FRP bypass issue on your Redmi Note 13 Pro+ 5G, there are several possible reasons why the bypass may not have worked as expected, such as: A temporary system error The device not successfully entering factory mode Selecting an incorrect Android OS version The process being interrupted during execution Could you please double‑check these points, restart the program, and try the process again following this guide carefully? https://www.imobie.com/guide/droidkit/bypass-frp-lock.htm If you have already followed all the instructions and the issue still persists, we are truly sorry for this rare situation. To help us diagnose it properly, we will need: The program log file A short screen recording of the entire operation process Confirmation of the exact device model and Android version Please send these to [email protected], and our Development Team will analyze everything carefully and provide you with a solution as soon as possible. Regarding your refund concern, please rest assured that if the issue cannot be resolved, we will assist you with the refund accordingly. Our goal is to make this right for you. Thank you for your patience, and we truly hope to resolve this for you quickly. Kind regards, Your iMobie Team

Dear Anne, Thank you so much for sharing your experience! We’re thrilled to hear that our software helped significantly reduce your video preparation time and made your first video a stress-free experience. It’s wonderful to know that it contributed to a smooth and enjoyable process for you. We truly appreciate your support and kind feedback. If you ever need assistance or tips for future projects, we’re always here to help! Kind regards, Your iMobie Team

Dear John Raace, Thank you for your feedback, and we’re sorry to hear that the interface caused confusion. We’d like to clarify how activation works for our products DroidKit and AnyUnlock: If you purchased a single function, the activation button in the top-right corner will remain visible. However, the lock icon for the specific feature you purchased will disappear, indicating that this feature is fully unlocked. If you purchased the full toolbox, once activation is successful, the top-right activation button will disappear entirely, and you’ll be able to use all features of the software. We hope this helps clarify how the activation display works. If you have any further questions or need guidance on checking your activation status, please don’t hesitate to reach out—we’re always happy to help! Kind regards, Your iMobie Team

Dear David Vroon, Thank you so much for sharing your experience! We’re thrilled to hear that our software worked perfectly to unlock the iPhone with the disabled linked account. It’s always great to know that our solution helped you regain access smoothly and efficiently. We truly appreciate your trust and support. If you ever need any assistance in the future, please don’t hesitate to reach out—we’re always here to help! Kind regards, Your iMobie Team

Dear Max xxin, We’re truly sorry for the frustration and completely understand how upsetting this experience must have been. From February 15th to 23rd, our team was away on a company‑organized trip, which unfortunately caused delays in responding to support requests. We sincerely apologize for the inconvenience this may have caused and appreciate your patience. If your previous ticket has already been closed, we kindly ask you to submit it again. We promise to prioritize it and do our best to help you resolve the issue as quickly as possible. We really want to make sure you feel supported and that this gets sorted out for you. Thank you so much for giving us another chance, and we truly hope to turn this experience around for you. Warm regards, Your iMobie Team

Dear Jen Christian, Thank you so much for sharing such a wonderful review! We’re absolutely thrilled to hear that the Full Tool Box worked smoothly for you and helped unlock your daughter’s iPhone XR and iPad mini so quickly. It truly means a lot to us to know that the process was simple and stress‑free, especially when you mentioned you’re not very tech‑savvy. We completely understand how frustrating it can be to deal with forgotten passcodes and Apple IDs—especially on devices that haven’t been used for years. We’re so glad everything was resolved within an hour and that your daughter had already backed up her important data. That definitely makes the transition much smoother! Thank you again for your trust and support. If you ever need any assistance in the future, please don’t hesitate to reach out—we’re always here to help. Kind regards, Your iMobie Team

Dear ALex, We’re truly sorry to hear about your experience and understand how frustrating this must be. From your description, it sounds like your iPhone may currently be stuck on the Activation Lock screen after the reset. When this happens, the device will require the original Apple ID email and password to proceed. In this situation, could you please check whether the Bypass iCloud Activation Lock feature can help with your case? Here’s a detailed guide for your reference: https://www.imobie.com/guide/anyunlock/bypass-icloud-activation-lock.htm You can also watch the step‑by‑step video tutorial here: https://youtu.be/6PkMI2kGLhU If possible, please let us know which product you are currently using. It would also be very helpful if you could send us a screenshot showing the current screen/status of your device. Kindly email the details to our support team at [email protected], and please also attach the program log file so we can analyze the issue further. Once we receive your information, we will check it carefully and provide you with a solution as soon as possible. We sincerely appreciate your patience and look forward to assisting you further. Kind regards, Your iMobie Team

Dear Lassine Mohamed, Thank you very much for your kind words and for trusting FocuSee. We’re truly delighted to hear that FocuSee has become an indispensable part of your daily workflow and that our support team has been able to assist you efficiently whenever needed. Providing reliable, easy-to-use tools and attentive support is exactly what we strive for. If you ever have any questions or need further assistance, please feel free to reach out. We’re always here to help. Kind regards, Your iMobie Team

Dear Jess, Thank you very much for your feedback and for sharing your experience with FocuSee. We’re glad to hear that our team was able to quickly assist you and provide a solution regarding your seats. Your support and trust mean a lot to us, and we’re excited that you’re looking forward to the new updates as well. If you ever have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help. Kind regards, Your iMobie Team

Dear Pierre Beausejour, Thank you very much for your feedback and for sharing your experience with DroidKit. We’re glad to hear that our team was able to provide helpful suggestions and alternatives, and that your refund was processed quickly. Providing reliable support and excellent after-sales service is exactly what we aim for, and your recognition means a lot to us. If you ever have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help. Kind regards, Your iMobie Team

Dear Patsie Scott, Thank you very much for your kind words and for trusting our site. We’re truly glad to hear that you feel confident in our commitment to doing the right thing. Helping users and providing reliable support in any way we can is exactly what we aim for. If you ever have any questions or need further assistance, please feel free to reach out. We’re always here to help. Kind regards, Your iMobie Team

Dear Chuck, Thank you for your feedback. If you would simply like to cancel your subscription, you can do so directly through our cancellation page by entering your order information. Once the cancellation is completed, you will not be charged again in the future: https://www.imobie.com/support/cancel-subscription.htm If you are requesting a refund, we kindly ask that you contact our customer support team ([email protected]) and let us know what issues you experienced while using the software. Our team will first try to help you resolve the problem. If we are ultimately unable to provide a workable solution, we will process the refund according to our refund policy. You can review our refund policy here: https://www.imobie.com/support/refund-policy.htm We’re always here to help and will do our best to assist you. Kind regards, Your iMobie Team

Dear Jorge Roque, Thank you so much for your positive feedback — we’re delighted to hear that you’re enjoying the software overall! We also truly appreciate your suggestion regarding overlays, intros, and outros. That’s very helpful input. We will definitely forward your feedback to our development team for consideration in future updates, as we’re continuously working to enhance the editing experience and make the workflow more complete within one tool. If you have any other ideas or feature requests, please feel free to share them with us. Your feedback plays an important role in helping us improve. Kind regards, Your iMobie Team

Dear Kamil, Thank you for taking the time to share your thoughts. We completely understand that you’re still testing the product, and we appreciate you giving it a try. We’re especially glad to hear that you’ve had a positive experience with our support team. Providing timely and helpful assistance is very important to us. If you have any questions while testing or need any guidance, please feel free to reach out at any time. We’ll be more than happy to help. Kind regards, Your iMobie Team