We print custom gaming accessories like playmats, mousepads, dice bags, and more! Enhance your setup for Magic: The Gathering, Pokemon, Fortnite, and more of your favorite games without breaking your budget! Our products are top quality and designed by gamers for gamers so that you have the best setup you can that matches your style.
Written by the business, not verified by us.Inked Gaming (www.inkedgaming.com) has a 1.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has replied to 6% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-29.
Most reviewers were unhappy with their experience overall. Consumers frequently experience major delays with their orders and struggle to get any updates or helpful responses from customer support channels. Many buyers experienced many months of waiting without ever receiving their items, leading to deep frustration and canceled payments. Though some reviewers were genuinely happy with the product quality and beautiful custom designs once items finally arrived at their doors. A few individuals also mentioned that the creation and shipping process went quite smoothly during their previous purchases with the company. These buyers noted that the final game mats turned out exactly as designed and looked truly wonderful.
Auto-generated from all reviews of this business. For reference only.Ordered 3 playmats and a bag in January. I have had no customer service outside of an ai chatbot, it's impossible to get a hold of anyone. This company clearly is not capable of fulfilling orders right now. Regardless, they continue to accept new orders and icing on the cake I'm still receiving emails for promotions and sales. Disgusting
I’ve been waiting for my order for over 5 months. This whole time their communication was pretty horrible, I can’t get responses or I’ve requested a refund, but haven’t gotten any sort of response for over 2 weeks.
Good mousepads
I ordered a playmat in February and it still has yet to be shipped. Support does not even reply to any emails or chats at this point. Do not order from here.
I ordered 1 playmate and 3 playmat bags to give as gifts. It's been 6 months and I still haven't gotten it. Trying to get ahold of their customer service is horrible. You just get an Ai bot that doesnt even help. I WILL NEVER ORDER FROM THEM AGAIN.
4 months with not being fulfilled. This is a scam, can’t cancel because of customer work, no customer service to call. Stay away!! Scam Alert!
Ordered over 10+ times, yes sometimes shipping can take a few weeks. But the quality is perfect. Size options are great and the image quality on custom pads are also amazing. Wouldnt go anywhere else for a custom mouse pad. Have been using for 4+ years and will continue using for the forseeable future.
Ordered February 3rd, order received June 13th. Of the 2 mats ordered, one was incorrect. Absolutely terrible customer service throughout the process constantly promising an update in a couple of weeks and then going radio silent. Will NOT be ordering from them again
I live in Europe, 5 months to finally come , shipment cost me at least 30 euros, final product came without packaging or any paper anything really inside the box the shipped it... It's not worth it at all, I don't recommend it. Very expensive, tiring to wait and worse unboxing experience...
placed an order on 03/28/2025. I've still yet to receive my mousepad with no reply from support for 7 entire days. Each attempt at talking to support was "We have no update". disgusting lack of care
No problems with shipping time or shopping the online store. The mats were amazing. I had no idea what I was missing playing without one. I'll be getting more in the future and maybe a mouse pad or two.
Inked gaming made and delivered excellent 3 quality play mats for my Christmas gifts last year. Unfortunately, there was a few weeks delay, but they kept a high standard of communication with me through the process. Customer service emailed me back within 24 hours and updated my order status and they continually sent out emails to customers to reassure orders weren’t forgotten and they were simply trying their best to meet the high demand. The stitched edging and print quality still looks brand new on all 3 mats after months of intense combat phases and board wipes
We’re really glad to hear the mats have held up beautifully through all the intense battles and board wipes! That’s exactly what we aim for. We also appreciate your patience during the holiday rush last year. While we know delays are never ideal, it means a lot that you recognized the effort our team put into communicating and keeping everyone in the loop. We’re continuing to improve every part of our process so that future orders run even more smoothly. Thanks again for the kind words and support
0 stars for 0 service and 0 products in my hand despite today being the 24th business day waiting for them to ship. No response to email request for order cancellation and refund. Disputing the transaction with my financial institution. Save your money and your time and stay far away from this business. Update 5/17/25: They never replied to my email, but somehow managed to respond to this public complaint within 12 hours with empty platitudes. I did not bother responding. If they truly cared, they would’ve addressed the first email instead of hoping I’d waste my time sending another. In the end, I had to dispute the charge myself. They took my money, failed to fulfill the order, ignored my request for a refund, and left me waiting well past the timeframe they originally promised. It took over two weeks, but I finally got my money back through my financial institution. I’m done with Inked Gaming (Titan Mousepads LLC). I won’t be giving them another chance, and you shouldn’t either.
It’s clear we’ve let you down, and we take full responsibility. Waiting over 24 business days without a shipment or a reply to your cancellation request is unacceptable, and we understand your frustration completely. We’ve been working through a significant backlog and system delays, but that doesn’t excuse the lack of communication. If your issue hasn’t been resolved yet, please reach out to us again at [email protected] with your order number. We appreciate the honest feedback, and we’re deeply sorry for the inconvenience. Our team is committed to turning things around and rebuilding the trust we’ve lost.
I ordered a break mat on April 11th. They said custom mats could take up to 20 business days to fulfil which was fine. After the 30th business day I reached out their support chat option and asked if there was any update. Still haven't heard back from that. We are not at almost 40 business days with no feedback or anybody reaching out to me. I have begun the charge back process and have reported the company for as a fraudulent company to my bank
We’re deeply sorry for the experience you’ve had. Your order should have been either fulfilled or clearly communicated about well before now, and the lack of follow-up from our support team only added to the frustration. That’s on us. We’re actively addressing the breakdowns in both production and communication that led to situations like this, but we know that doesn’t change what happened to you. If you decide to give us another chance down the road, we’ll be here ready to make it right.
There's not much to say.
Thanks so much! Sometimes simple says it best
I ordered a custom play mat on January 14th. As of writing this review, it is May 29th. I have sent multiple emails, half of which were met with automatic bot responses. I still do not have my play mat. I have yet to receive a refund or any compensation for this insane unprofessionalism.
There’s no excuse for a four-month wait with limited communication, and we completely understand your frustration. This is not the standard we hold ourselves to, and it’s clear we’ve failed to meet even the basics of your expectations. We’ve faced serious production and communication issues this year, but that doesn’t excuse leaving customers in the dark. If your order still hasn’t been resolved, please email us directly at [email protected] with your order number and include “Urgent: Missing Order” in the subject line. We’ll escalate it immediately and ensure you get a proper resolution, whether that’s fulfillment, a refund, or compensation. We sincerely appreciate you bringing this to our attention, and we’re committed to fixing it.
Ordered a playmat in January. Waited for 3 1/2 Months until it arrived. Was promised a Coupon Code for a Free Playmat when they caught up. Here we are a month later and no code or eta. :( Great product but, not so great if you have to wait several months...
We know it was a frustrating experience, and we’re truly sorry it took so long to get your playmat delivered. While we’re glad to hear you liked the final product, we also know that delays and unfulfilled promises can sour the experience overall. If you were promised a coupon code and still haven’t received it, that’s absolutely something we want to make right. Please email us at [email protected] with your order number and a quick note, and we’ll make sure the code is sent your way ASAP. We appreciate your patience and your honesty
Ordered a playmat, received it MONTHS later only to get the wrong playmat. Feel like I cant even reach out now. 2 days no answer so far... EDIT: 6/4/2025 Did what they asked by sending email, no reply yet... EDIT: 6/19/2025 No reply… EDIT: 7/16/2025 Still no reply…
Receiving the wrong playmat after such a long wait is incredibly frustrating, and we completely understand why you'd be upset, especially if you haven’t gotten a reply yet. That’s not the experience we want anyone to have. Please send an email to [email protected] with your order number and the subject “Wrong Item Received – Urgent” so we can get this fixed right away. You absolutely deserve a correct, high-quality product, and we’ll make sure you get it. Thanks for your patience
Exactly as ordered, no shipping issues, frequent updates, quality product!
Thanks so much for the kind words! We’re glad everything went smoothly and that you’re happy with the final product. That’s exactly what we aim for every time.
Ordered custom binders, playmat, playmat holder, and carrying bag. Interface to upload and set custom art was extremely easy and user friendly. Entire process really was very simple. Items shipped quickly and arrived ahead of time and art matched previews. Quality continues to be the best out of all the game accessories I own. Bag and binders are durable and well constructed. Playmat with the stitched edge, clean looking and keep edges good. Overall great products, easy process, and efficient company. Would 10/10 recommend to anyone looking to get high quality game accessories.
Thank you for the amazing feedback! We’re thrilled to hear that the entire process, from uploading your art to unboxing the final products, was smooth and exceeded expectations. It means a lot to know our quality stands out among your collection We’re grateful for your support and recommendation, and we look forward to helping you create more custom gear in the future!
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