About Jackery
Data updated- Website
- www.jackery.com
- Category
- Utilities
- Location
- United States · Fremont
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 71% (5/7)
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Is Jackery legit?
Jackery (www.jackery.com) has a 4.4 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Utilities and its reputation is good. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
What people say
Customer service was great
Customer service was great. I purchased my Jackery a few days before the recent sale. I reached out to a customer service rep and without question or hesitation they refunded me the difference of the sale price.
Great product and excellent customer…
Great product and excellent customer service!
Good follow up and I appreciate your…
Good follow up and I appreciate your efforts with my transaction. The only issue is with the companies shipping the product. This issue of shipping is happening a lot in both US and Canada.
Every step of the way was easy
Every step of the way was easy! We Were put in touch with a great electrician...really good experience :)
amazing customer service
great products, and great customer service. my package had a failed delivery (at the fault of the courier, not jackery) but they went ahead and shipped me a whole new unit.
Fast
Fast, friendly and gave me exactly what I need.
Simply shop
Simply shop, click and buy. The correct part shows up in a couple of days. Thank you Jackery.
portability
portability, longevity of battery, ease of use, durability
I’ve been using my Jackery power…
I’ve been using my Jackery power station and honestly, it’s been super convenient. It’s easy to carry, charges my devices without any hassle, and gives me peace of mind during trips, power outages, or when I’m working outside. Simple setup, reliable power, and definitely worth having around.
IMPRSSIVE!
I am beyond happy with the level of customer service and warranty attention from Jackery!
kindness of service
Excellent
Excellent, long lasting charging
the agent was very thorough and helpful…
the agent was very thorough and helpful and provided clarification in a timely manner
Perfect Combo
I got the smart switch, the explorer and an extra battery. Everything works perfect! Including the app. The company needs more presence in Puerto Rico.
SERVICE EXCELLENCE PLUS
Good price points and excellent service sincerely, Randy halmo
I have continued problems withr my…
I have continued problems withr my Jackery system that I spent thousands on and very little support from Jackery. This current set up would be close to useless in an electrical outage. Also the reason I have since bought Bluetti products for my kids homes
Reply from Jackery2026-07-02
Dear Barb， We're very sorry to hear about your experience and apologize for the inconvenience. We've already sent you an email so we can better understand your situation and work with you to find a solution. We look forward to your reply and appreciate the opportunity to assist you further. Best regards， Team Jackery
They were very helpful and I received…
They were very helpful and I received my product. Thank you.
Jackery Support is the Best!
All my technical issues were quickly resolved with the use of A.I. answers. Very reassuring responses were the key. Other questions about equipment compatibility and shipping were answered by humans who identified themselves and replied very quickly. I'm impressed.