Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Written by the business, not verified by us.JJ's House (www.jjshouse.co.uk) has a 3.0 out of 5 rating on OK.one, based on 474 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has replied to 68% of negative reviews; 67 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently share that the ordered products feature stunning quality, beautiful details, and gorgeous materials that make special events truly memorable. People also widely appreciate the reliable delivery service, noting that packages arrive safely on time and the overall online ordering process remains completely straightforward. However, some people mentioned that items occasionally arrived heavily wrinkled because they were tightly packed into very small boxes for shipping. A few other consumers also felt that certain garments suffered from unexpected quality flaws, unwanted material snags, or noticeable sizing inconsistencies upon final arrival.
Auto-generated from all reviews of this business. For reference only.Very impressed with the quick delivery and updates. The dress arrived and tge quality is beautiful. It fitted our daughter perfectly
It's wonderful to know that you're happy with the dress quality and delivery speed. We truly appreciate your kind words!
The whole process of finding exactly what I wanted. The style, material, sizes. Delivery. 💯
Thank you for your kind review. Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Have a nice day~
Quality of product is excellent and very good value for money. Delivery updates were given and were accurate. I would use the site again.
Thank you for your kind review. Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Have a nice day~
Beautiful clutch bag for my wedding day. I was a bit wary of ordering from JJ's, but I needn't have worried. The bag was exactly as it was on the site, ordering was easy and delivery very quick. Would order again.
It’s wonderful to know the clutch bag was perfect for your big day! We truly appreciate your trust and support.
JJ ‘s House is fantastic company which I have used for myself now for a wedding last year & I’ve purchased a dress for my son’s wedding this year too. This purchase was for a beautiful jacket for my mother to wear with a dress already purchased for my son’s wedding. It arrived quickly & as they didn’t have a picture on the website of the model wearing the jacket in the colour I wanted, they very kindly emailed me a picture of the jacket in the colour I needed hanging on a mannequin. Great customer service, going that little bit extra to help. The jacket fits my mother perfectly & it looks stunning with her dress! Well done JJ’s House & thank you! Keep up the great work!
Thank you for your kind review. Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Have a nice day~
I ordered a dress, with my own measurements and it arrived yesterday. It's perfect! I had almost given up on ordering online after many disasters, but JJ's is a professional supplier and I will definitely order from them again. My dress is beautiful and I'll be wearing it at a wedding this coming weekend.
Thank you for your review. Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Have a nice day~
Highly recommend. Fast, efficient, good quality outfit.
Thank you for your recommendation! We're delighted to hear you were happy with the speed, efficiency, and quality of your outfit.
Delighted with dress perfect fit .my daughter loved it
Thank you for your review. We’re so happy to hear that the dress was a perfect fit and that your daughter loved it. Thank you again for your support! If you need any further assistance, please contact us.
Good quality, as described. Accurate fit to sizes stated, generous arm width for larger ladies.
Thank you for your review. We're so glad to hear that the fit was accurate and that the generous arm width worked well for you. We strive to ensure all our customers feel comfortable, and your comments mean a lot to us. Hope you will have a nice day!
My wedding dress arrived on time. I am so impressed with the quality of the workmanship and the material used. It fits like a glove. Would highly recommend JJs House should you need a specific piece. It’s first class!
Thank you for your kind review. Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer. Have a nice day~
The dress arrived promptly but was seriously wrinkled and the not true to color. It was a lot of dress, if that makes sense. Sizing is way off. The dress had 3/4 length sleeves and I couldn’t raise my arms above my hips without possibly ripping the sleeves. That was strictly due to being cut or sewn wrong not sizing.
Thank you for your feedback. We are sorry to hear that the dress did not meet your expectations. Our try-on program is designed to help customers assess both size and color before making a final decision. Regarding the sleeve area and other measurements, please note that the dress you selected features a slim fit. If you’re seeking a more tailored fit, we would recommend considering customizations. Additionally, we suggest purchasing a fabric swatch beforehand to better assess the color. We appreciate your understanding and hope you have a wonderful day!
Whilst the concept of the try on dresses is brilliant and the quality of the dresses are lovely. It is frustrating the availability of colour and size on the try on dresses. I ordered 3 previous orders with JJs for try on dresses. As you can only order 4 dresses at a time, I placed 2 separate orders. The orders were both processed and sent out. But when it came to me having to order the try on dresses for my bridesmaids who were specifically coming down to try their dresses on as they live 6 hours away. I had to place 2 orders again as 4 try on dresses was not enough. They accepted both of my orders and then emailed me the next day to say they would not send my 2nd order out until they’ve received my first order back. The only way to contact them is via email. Once I explained my reasons why, they said “we have no authority to send the 2nd order out”. What a crock of s***. I’ve since had to request to cancel my 2nd order as it will arrive way after my bridesmaids are able to come down. They need to increase the amount of try on dresses allowed to order at one time as it doesn’t work for multiple bridesmaids with different tastes or size. And if they are going to restrict, they should not let you place additional orders. The best thing is, they sent me out 6 try on dresses the first time so explain that to me?
Thank you for your feedback. We understand the importance of getting everything right for your bridesmaids. As per our policy, we require the return of the first try-on order before we can ship the second, in order to manage inventory effectively. We understand this might not be ideal for larger orders, and we’re reviewing ways to improve. We also appreciate your input on the dress selection and will take it into consideration. Best wishes for your wedding!
Be careful if you want to return items you will not get a full refund. I paid 53.10 for a dress and got 40.74 back after deductions. How do you explain deducting a coupon for 4.50 ??what is that about ?
Thank you for your feedback. We truly understand your concerns regarding the refund amount. As part of our commitment to sustainability and maintaining competitive pricing, a restocking fee is applied to certain items to help minimize environmental waste. Additionally, in accordance with our policy, shipping fees, shipping protection, and taxes related to shipping are non-refundable. For more details, please visit our policy page here: https://www.jjshouse.com/nl/help/returns-refund Hope you will have a nice day!
Fast service. Good quality. Chose a custom made dress and it was perfect
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Avoid this company, keep your money. Which i had read the reviews 1st, very disappointed in my purchases the design, quality, can't get any response from them.
Thank you for taking the time to leave us a review. Unfortunately, we failed to identify your order information. Contacting our customer service team timely(within 14 days of delivery) is highly appreciated if our customers have any issues pertaining to their orders or services. Please utilize the appropriate channels on our website to resolve your concern. We appreciate your understanding in this matter.
Loved my dress and the quality is great the sizing is spot on. I wasn't expecting it to be such good quality and the burgandy colour is fabulous. Would purchase from jjs again but marked them down one star for the wait time took 3 weeks to get my order
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Ordered outfit *dress hat and shoes*all from JJs I was delighted with the style and quality. If I need a special occasion dress I definitely would try this company first, I have also purchased prom dresses for my 3 granddaughters, they were beautiful
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
My Wedding dress is of fantastic quality and value for money. It came within the delivery date.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Having ordered some try on dresses I kept one and ordered another the same. Only to find the colour of the second one was not the same. I reached out to JJ’s House to request return of both and 2 new ones sending from the same batch however they would not do this, Despite many emails and quoting their t’s and c’s stating colour differences would be rectified they have not helped. My wedding is getting closer and we still haven’t been helped to resolve this.
Thank you for your review. We sincerely apologize for any inconvenience this may have caused. We appreciate your understanding that slight color variations can occur between different batches of dresses. To minimize the likelihood of such issues, we recommend that customers place all items from the same style in a single order. Our customer service team will reach out to you shortly to assist in resolving this matter. Please kindly check your email for further communication. Thank you for your patience and understanding.
Received my wedding dress and it is more beautiful than I could’ve imagined and needs no tailoring. For the price, I am so happy. It is comparable to a designer dress for sure! And even arrived early with the Canada post strike. WOW. Do not hesitate to order your wedding dress from JJShouse! You’ll be glad you didn’t spend thousands on a dress you wear once!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
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