Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
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Is JJ's House legit?
JJ's House (www.jjshouse.co.uk) has a 3.0 out of 5 rating on OK.one, based on 474 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has replied to 68% of negative reviews; 67 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently share that the ordered products feature stunning quality, beautiful details, and gorgeous materials that make special events truly memorable. People also widely appreciate the reliable delivery service, noting that packages arrive safely on time and the overall online ordering process remains completely straightforward.
However, some people mentioned that items occasionally arrived heavily wrinkled because they were tightly packed into very small boxes for shipping. A few other consumers also felt that certain garments suffered from unexpected quality flaws, unwanted material snags, or noticeable sizing inconsistencies upon final arrival.
Auto-generated from all reviews of this business. For reference only.
A-line Square Asymmetrical Chiffon Mother of the Bride Dress
Dress & Jacket arrive I was Sceptical at first. But they have a shop in London as well. Dress came just before Christmas, it was packed really well, not creased at all. Excellent material, Beautiful finishing touches. I’m normally a size 12, I ordered a 14 which fits perfect. Height 5’ 4 , Bust 34F. Thank you JJHouse for your perfect service .
Reply from JJ's House2026-01-14
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Excellent site to use, products true to size, great quick service
Reply from JJ's House2026-01-06
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Quick delivery. I loved the try it on at home experience. I found my perfect wedding dress.
Reply from JJ's House2025-12-29
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I bought 2 dresses from JJ house. Both where amazing and good quality.
Reply from JJ's House2025-12-18
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I went to JJ's House in London on two occasions and saw a dress that I loved, I then went online and stupidly ordered the wrong dress. But when comparing both dresses, it was easy to make that mistake as both dresses were almost identical. I have now learnt that you must have the correct number which is like 6 digits. I paid £192 for the dress but it was nothing like the photo. I am very disappointed with the quality of the dress but I am more disappointed in myself that I made such a silly mistake. I contacted JJ's House and they were eager to make it right for me, they offered me two options to accept a partial refund or to accept 10% off the dress that I was supposed to order. I took the partial refund. As for if I would re-order from them? I am not sure, as I am left with a dress that I am not happy with and I will probably be giving it to charity, but I am also wondering if I should give them another chance to see if I would be happy with the dress that I was supposed to order, but the question is "Am I willing to take that risk?" as I must not forget that I am out of pocket by £96 from the partial refund that was offered. Perhaps I would keep checking their site to see if they have any sale and then make a final decision.
Reply from JJ's House2025-12-10
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. We just checked that the dress you tried in our UK store is not the same dress you ordered. Please check your email for more details.
Thank you for your cooperation in advance. Hope to hear from you soon.
First time ordering and I am not disappointed the dress is a perfect fit and matches all my accessories for my sons wedding would recommend JJ House
Reply from JJ's House2025-12-08
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Amazing service I fell in love with this dress and ordered it a brilliant service and turned up 5 days early I would highly recommend
Reply from JJ's House2025-10-25
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Bought my dream dress from here and I couldn't be more happy with it. Really good fab material Nd detail was beyond good. Dress was more beautiful than the picture on the website. Fits to the tee . The measurement are so so accurate. I ordered a 12 as I'm between both a 10 and 12 UK size and it was like it was custom made for me.
Reply from JJ's House2025-10-14
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Edit After the below review, I was contacted by JJ’s & my order was expedited, arriving the day before we left for wedding. I have to say the dresses were beautiful & were custom made & fitted perfectly. The girls loved them & much praise from all the guests. Thank you but I would say that in future do let customers know if order is running late as I was quite stressed!
I would like to give 5 stars but the delay means I have given less & am not sure if they would’ve arrived if I hadn’t chased!
I have 2 bridesmaids dresses on order, they were due for son’s wedding on 18th October. Should have arrived before October 6th. Have left 3 messages with no response when they say they reply within 24hours. Says dresses are in process. I can not find a phone number. I am very upset and now looking for 2 dresses locally. This is bad service & I have paid £180!This is stressful & I would not recommend this company.
Reply from JJ's House2025-10-09
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please be assured that we will solve the issue properly. Please check your email and if you have any further questions, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Dress exactly as advertised, custom size fits nicely and delivered on time with all accessories as ordered. Very user friendly interface and easy to order with regular updates on delivery.
Reply from JJ's House2025-10-10
Thank you for your review.
We are honored to hear your compliment on our products. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Step by step emails from making to shipping.When arrived delivered with care and a beautiful dress much more than I expected will definitely order from you again
Reply from JJ's House2025-10-02
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Absolutely stunning dress , very comfortable and loved the pockets, a little gappy at the top but overall fit was perfect, I had so many compliments on my daughters wedding day
Reply from JJ's House2025-09-27
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Wasn’t sure at first ordering from a website.
But so glad I did. The dress is exactly what I had seen on the web page. Great quality.
Reply from JJ's House2025-09-05
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I ordered a beautiful sky blue evening gown for a formal occasion in the spring. I was a bit nervous in doing this because it was not custom made to my size. I had to choose a regular size. Well I had nothing to worry about. The dress was superb. The quality and fit was perfect. The colour advertised did not do the dress justice. It looked absolutely fabulous when it arrived. I have always shopped with JJS House for formal attire and they have never let me down. The dress was packaged perfectly. They kept me informed all the way. Their customer service is brilliant.
Reply from JJ's House2025-09-03
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
The quality and fabric is great for the price. Very happy with my purchase and will definitely buy again from Jjs house.
Reply from JJ's House2025-08-29
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I can not fault JJ House for their exceptional professionalism and the quality of their products, especially my wedding dress!
I was absolutely thrilled with my wedding dress, it was perfect!
I am a very happy customer and would highly recommend JJ House!
Reply from JJ's House2025-08-05
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
So pleased with my item, quick and easy to order. The delivery time is speedy.
Reply from JJ's House2025-08-04
Thank you for your review.
We are honored to hear your compliment on our products. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Ordered 4 bridesmaid dresses custom sized. The sizing was not perfect and the 4th dress was a different colour!!!! I sent them several photos and messages and they said that the fabric had come from different reels. I managed to get a 40% refund but I would not shop here ever again
Reply from JJ's House2025-08-04
Thank you for taking the time to leave us a review and suggestions.
Unfortunately, we were unable to identify your order information. We suggest you contact our customer service on time (within 14 days of delivery) if our customers have any problems with their orders or services.
Please use the relevant channels on our website to resolve your concern. We thank you for your understanding in this matter.
Generally good, just sizing issues and long delivery times
I used JJ's House for my bridesmaid dresses and matching ties. They were overall pretty good, however, the fitting is not to UK standards and you generally have to order 4 or 5 sizes up to get the fit you want. This can be upsetting for us women who want to look and feel slim and healthy, especially for a wedding, so i would politely ask them to review their sizing. Delivery also took time, so make sure you give yourself plenty of time for orders, returns and re-orders - at least two to three months min incl adjustments. Orders of swatches were great and the final dresses matched the colour I chose.
Reply from JJ's House2025-07-29
Thank you for your review.
We are honored to hear your compliment on our products. We have our size chart. You can check our size chart to choose the right size. You may also refer to our measuring guide https://www.jjshouse.com/help/how-to-choose-a-size to see how to get professional measuring.
Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
JJ's House
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Ever-Pretty
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