JOAH BROWN

The clothes are great!!

I won’t be ordering from JOAH Brown again

I have high expectations for JOAH Brown given the price point, but after multiple disappointing orders over the past few months, I won’t be purchasing from them again. I’ve experienced repeated issues with inconsistent sizing and quality. Several items fit very differently than advertised. For example, pants have inseams that are noticeably shorter than they appear on the models, and the “2-inch” shorts have an actual inseam of over 4 inches, creating a completely different fit than expected. I’ve also had serious quality concerns. The darker colored fabrics transferred dye onto my skin and other clothing even after being washed multiple times. On top of that, a pair of sweatpants marketed as “pre-shrunk” shrank significantly after following the care instructions. Despite this, customer service refused to offer an exchange or refund. The most frustrating part has been the customer service. Every response feels like a generic, prewritten template that doesn’t actually address the specific concerns I’ve raised about sizing, quality, or product inconsistencies. After several attempts to resolve these issues, I felt like no one was truly reading my messages. For a brand that positions itself as luxury, I expected much better quality control and customer support. Unfortunately, my experience has been consistently disappointing, and I won’t be ordering from JOAH Brown again.

Excellent service!

Love the style

Love the style, fit and fabric!

My wife loved the new little dress with…

My wife loved the new little dress with the dice on it, she had two compliments on it at dinner. Great quality, need more like it in different fabrics and colors of new designs. It's a winner.

love the clothes easy to order

I love the products but unfortunately…

I love the products but unfortunately for the second time my order couldn’t be fulfilled. The overseas shipping is too expensive

Lackluster color and material

I didn't realize that the dress material was matte. In the photos it looks like it has a sheen to it. In person the color is lackluster and looks terrible on my complexion. I'd return it but it's final sale so looking for someone to give it to.

They would not do a return

I bought a pair of pants for my Wife an xs, and they arrived huge. We asked to do a return or exchange and they told me they dont do that for items on sale. Yikes. Certainly a red flag. Don't recommend.

Stephanie WhiteUnited States · 3 reviews · Verified · Experienced 2026-07-27 · Posted 2026-08-03

Great Experience !

I first came across Joah Brown when I was looking for a specific pair of socks to go with My Adidas Sambae chocolate brown shoes. I saw a picture of someone with the exact same shoes on line and the socks I was looking for ! After some research I found that Joah Brown had them. Ordered , fast shipping and happy all around ! Have ordered additional colors.

This is the first time we have bought…

This is the first time we have bought your clothing! My girls and I love everything! It is so soft and fits perfectly!

Excellent Quality. Excellent customer service. Shipping is super fast.

My absolute favorite tanks!

Great quality fast shipping

Sadie CourtsUnited States · 1 review · Experienced 2025-08-15 · Posted 2026-08-01

The dress was too short for me.

The dress was too short for me.. when I went to return it.. they never responded to multiple of my emails and or ways of returning. It’s sad because the clothes are so cute but very sketchy that you can’t return or even exchange

Didn’t receive my order - they were NO help at all

This was my first time purchasing from the company and I didn’t receive my order. They were no help at all with trying to help.

Absolutely fantastic clothing

Absolutely fantastic clothing! She always looks great wearing it, amazingly soft & durable, and fast delivery every time. Cannot say enough about the JB team!

erita elUnited States · 1 review · Experienced 2026-07-29 · Posted 2026-07-30

The worst customer service

The worst customer service. My first order and never again. I shipped the order to my business address which is located in a commercial building. I carefully put the suite number and everything. Days and weeks have passed and I didn’t receive my package even it said delivered because the delivery guy sometime placed in the wrong unit and someone will return after days or weeks. After two weeks I know my package has long gone. I contacted the carrier and call and they left a long message that says in the package have no suite number, which clearly had a suite number on my confirmation email. I emailed Joah brown costumer service. They send me the link to submit the claim, I was traveling for work and wasn’t have time to submit the claim. I didn’t get to submit the claim until June 29th which is exactly 1 month from my order day and guess what their website have a glitch and I could submit the claim with proof of voicemail (transcript) from the carrier. So we emailed right away, I didn’t get any response from them until July 2nd. Now that day my order passed 30 days window. There is nothing they can do. How to hell is their & carrier fault become my loss. No wonder their business is going down the hill. Never again! I’ll make sure no one I know will buy from them again.

EllaUnited States · 2 reviews · Experienced 2026-07-27 · Posted 2026-07-29

Terrible Customer Service

This was my first and last purchase from Joah Brown. I ordered a swim top during their sale and unfortunately the sizing chart was significantly off for me. I reached out immediately, explained that I simply needed to exchange my Medium for a Large, and even offered to pay all shipping costs. I wasn’t asking for a refund, just a size exchange. Customer service repeatedly quoted the “final sale” policy without making any effort to find a reasonable solution. What was most frustrating was that the size I needed was still showing as available on their website while they claimed they couldn’t process an exchange due to inventory thresholds. I completely understand that businesses have final sale policies, but I also believe good customer service means making reasonable exceptions when sizing information doesn’t accurately reflect the fit, especially for a first time customer who is only requesting a different size. Instead of trying to retain a new customer, I received scripted responses and no willingness to help. There are plenty of brands with similar products that stand behind their customers, and I’ll be purchasing from those companies instead. Very disappointing experience. I won’t be ordering again.

PapasfritasUnited States · 1 review · Experienced 2026-07-24 · Posted 2026-07-25

Beyond Impressed

It’s been an age since I purchased a bunch of items of clothing, and EVERY SINgLE PIECE was a keeper. My mind is boggled. My flabbers are gasted. Luckily I was able to save quite a bit with the sale. Nonetheless, def aware of the pretty high price point. I get it though, honestly I do. I love that their clothes are actually made here in the states and more importantly, the quality speaks volumes and makes the higher cost worth every penny. Everything is SO ridiculously comfortable and flattering that short of being dramatic, I almost want to cry. With online shopping these days, it’s always a hit or miss. Not Joah Brown!!! I have no notes. None. Except I’m so glad I came across this brand! * Also, shipping was super quick.

horrible customer service tried to…

horrible customer service tried to return 2 items and no one is calling me with a return label