good product for most
The look and quality are great. I'd hoped for it to be softer, but I'm happy, overall.
About kanadoll
Data updated- Website
- www.kanadoll.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 51 reviews
- Replies to negative
- 43% (3/7)
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About this business
Kanadoll — More Than a Love Doll, Your Loyal CompanionAt Kanadoll, we believe our dolls are more than just products—they’re devoted companions designed for emotional connection. Since our founding in 2019, we’ve made it our mission to offer hyper-realistic TPE and silicone dolls that blend into everyday life with lifelike textures, expressive craftsmanship, and attentive service.What sets us apart:Vast & Versatile Collection: Explore a wide range of dolls categorized by body type, style, ethnicity, materials, price range, and height. From ultra-soft silicone to anime-inspired designs, there’s something for every preference.High Quality Standards: We ensure authenticity, free air shipping, and prompt response times, promising a worry-free shopping experience.Community Endorsements: We're proudly showcased by well-known doll enthusiasts and photographers worldwide, who share detailed unboxing and experience reports, enhancing our credibility.Dedicated Support: From ordering guidance to shipment tracking and aftercare, our customer service team is committed to assisting you at every step.We’d love to hear about your experience—whether it’s product quality, delivery, or service—on Trustpilot. Your feedback helps others and motivates us to continually improve.
Written by the business, not verified by us.Is kanadoll legit?
kanadoll (www.kanadoll.com) has a 4.6 out of 5 rating on OK.one, based on 138 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 43% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the items received along with the careful and discreet packaging. People note that the support team provides extremely helpful guidance and patiently answers questions throughout the purchase. Reviewers also appreciate the fast delivery times and the smooth, reliable overall transaction process. However, some customers also noted issues with specific product features, such as non-working electronic functions, mismatched head colors, or incorrect sizing. A few people additionally mentioned that certain items proved quite heavy to move around or experienced international delivery delays.
Auto-generated from all reviews of this business. For reference only.What people say
The support of Kanadoll is really…
The support of Kanadoll is really great. Replies come really fast, and it really helped me find the best product for my needs, while patiently answering a ton of questions that came to my mind in the process. I would gladly buy at Kanadoll again!
Very good and friendly
Very good and friendly, fast service and reliable. Should buy from them often
It was easy to use my debit card to…
It was easy to use my debit card to check out without going through all kinds of security stuff and becoming a member
Kanadoll, Delivers Once Again!
I believe you can tell just how good a company is by how well they perform when things don't go quite right. Shit happens, right? When I had to replace a newly purchased Starpery doll that was poorly constructed, Kanadoll's friendly support staff, Naomi, walked me through the entire process guiding me every step of the way.
The interactions with kanadoll.com have…
The interactions with kanadoll.com have always been positive and prompt. The dolls come better packaged than other companies I've bought from. The shipping is relatively fast. Even though there is a 13 hour difference, the staff has always responded fairly quickly. I just would like more options and manufacturers to be available.
Good support experience
I had a good experiences with support team, helping me to make changes to my order, they are very attentive and kind. Its the first time buying a doll and they make me feel comfortable throughout the process.
Hey friend thanks for everything
Hey friend thanks for everything. And I like to say. You guys do a great job. I appreciate the great job you guys done. I love my girl very much she is so beautiful. And I'm looking to do more business with you guys. Thanks again.
A+++ Service and Delivery. Gorgeous Doll A+++ Quality! Real deal!
Delivery was fast. They said its going to be 3-7 days ( EU stock ) and got the doll within 5 days. The doll: way better and way better looking that I expected. Very much satisfied with it. I ordered a relatively cheap AIBEI doll and man I tell you, when I unboxed it i could believe me eyes. Breathtakingly gorgeous. Very nice quality. The packaging has been discrete and very well done. Kanadoll communication has been great. GLS service has been great too...what can I say. I have been hasitating over like 6 month do buy it because of the bad reputations of these kind sites, but Kanadoll is a real deal! A+++ service, A+++ doll quality A+++ delivery time and service. Very much appreciated, thank you!
The doll arrives in a discreet box
The doll arrives in a discreet box, opened to find her wrapped with such care and perfection. Added with maintenance supplies and an adorable additional gift, i highly recommend ordering from Kanadoll for all your doll needs.
High quality product at a reasonable…
High quality product at a reasonable price the doll looks identical to the pictures on the website. also awesome work from support they helped me when I needed it and free delivery of the package will please everyone. I recommend check doll weight through doll measurements or ask on kanadoll support because weight is one of the main problems with dolls. For me I could barely carry her from room to room. Also I don't know if it's the weight or the stiffened skeleton, but moving her torso to sit is also difficult.
Best service by Mrs. Betty
Especially the service and care by Mrs. Betty have been very convincing. She has been very kind at every time, working and answering effecticely and quickla as well.My questions and order have been served just as well and qualified. Thank you all !
High quality, super support, reasonable price
I ordered a doll at kanadoll in September 2025 - and I've been satisfied both by the service and product 100%. Here I've managed to find the doll I was looking for with a reasonable price. The support team is extremely polite and helpful, answered all my questions regarding the product: I was worried if the skin color differs from product pictures, but they quickly shared the doll photo and made me confident in my choice. Also, they assisted to me with organization of delivery considering my situation. The delivery is included into the product price, the package came less than after 4 days and in ideal conditions (in EU). The doll itself was also in ideal condition, and exactly the same as on the pictures and video on the product page - the material and craft quality definitely corresponds to the product price. So, it was absolutely positive experience for me.
Excellent
This was my first purchase from the site.Everything went smoothly and fine.They were helpful and answered all my questions.The delivery was fast and the doll is very beautiful.
Happy Pappy
As a repeat customer I'm happy to say that I've been nothing short of satisfied. If only customer service were this good everywhere...
I was very skeptical to make a purchase…
I was very skeptical to make a purchase due to people talking about scams everywhere. But they really came through. They were very thorough with their customer service. Very very helpful :) They even allowed me to make changes to the order a few days after I confirmed the order. As for the doll? Perfection. It did come with a slight air bubble near the neck but they sent me a video on how to fix it. I had to pull the silicone just a bit to release the air and now its like it was never there :) This doll is a complete work of art, a masterpiece :) Shedoll's craftsmanship is top tier. I cannot express this enough :) If you want to purchase a doll please go through Kanadoll :)
The communication with the webpage was…
The communication with the webpage was easy and fast. Gave accurate help and feedback on inquiries.
Excellent
You can rely on Kanadoll. EU shipment is really fast. The doll is 100% authentic. No scam. Excellent support!
False advertisement
The product you sold me was advertised differently than what I was expecting and what I received I didn't know that I was purchasing a 4 ft child size doll and the shape of the body structure did not match anywhere near what the advertisement showed therefore I have lost trust and faith in your company. I also asked you for more pictures or videos of the product before I agreed to have it sent but nothing shows up and I couldn't see how it looked from different directions and couldn't see how short it was, I don't use the metrics system here in the United States we use inches and feet for measurements. I will have to either get a refund on this product or sell it and try to purchase it somewhere else.
Reply from kanadoll2025-08-13
Hello, We’re truly sorry to hear that this order did not meet your expectations. Your satisfaction is important to us, and we always aim to provide clear product information and confirmation photos before shipping. We’d like to work with you directly to find a suitable solution. Please contact us at [email protected] so we can assist you further and ensure your concerns are addressed promptly. Thank you for sharing your feedback — it helps us improve and serve our customers better. Kind regards, Betty Kanadoll Customer Service
Best customer service
The customer service at Kanadoll is the best in the business. I've bought many products from their store and the communication has always been perfect. They represent so many manufacturers that everyone should be able to find what they are looking for at reasonable prices. I've dealt with many resellers of these items over the years and Kanadoll has quickly become my favorite!
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