LetsGetChecked (www.letsgetchecked.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; 114 of them were added in the last 12 months. Last updated 2026-08-10.
updated review: "I usually love this company BUT…"
UPDATE: I submitted my 2 star review (see below) describing how after several times of having a 5 star service from this company I was really frustrated with the utter lack of communication from the company in my last order. When my latest order arrived at their facility during an ongoing snarl at the receiving facility (tech related maybe? the company's operator wasn't sure of the nature of the mess) the order took 17 days instead of 3-5. That was really inconvenient but the biggest issue was their lack of communication about the delay which forced me to reschedule my doctor's appointment not once but twice. Even a simple group email warning of the delay would have eliminated my frustration. While that didn't happen, one week after my review below, I received a full refund for that set of blood work. So was it a fun, smooth experience? No. But did they, in the end, step up? Yup. Will I order from them again? probably. But I do hope they install some sort of customer communication - even if it is automated - if this ever happens again. But I do appreciate the refund to be sure. Thank you.
-----------original review-----------
I usually love this company and have used their services 3 times in the past with only good results. But they need to get better communication when things go south. I mailed in my order this time and expected the usual turnaround of about3-5 days. You can track what stage they're in. So when I still hadn't gotten results in over a week I wrote and asked what was up. Zero response in 48 hours (they never responded) so I called and was told they had had a major outage but that my sample was fine - just back logged. I asked for a time estimate in case I needed to reschedule my doctor's appt. They had no idea. So I rescheduled. Next week they STILL hadn't contacted me or moved my sample ahead for analysis so I called again. They thought it would take ANOTHER 5 days. So I rescheduled. Again. I now finally have my results and as usual the service is clear and helpful. My only beef with this kerfuffle is zero communication with a customer. Please next time send out a group email so we all know what is going on. OR at least respond to emails that are inquiring. A little communication goes a long way. 2 stars goes to the friendly and helpful-as-he-could-be phone operator who was kind and understanding as he gave me the update. Clearly he was not the issue. I imagine he was answering calls like mine all day long - I also imagine that a simple email to all customers with current orders would have made his day a lot easier. My doctor's office is understanding but this was not ideal.
Reply from LetsGetChecked2026-02-18
Hi Sarah,
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We will reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
The company claims 2-5 days. Well my sample was sitting in a lab two weeks before it was ever processed. That is pretty insane to claim 2-5 days and land nowhere close to it
Reply from LetsGetChecked2026-02-17
Hi Winston
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We will reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
The results are super fast. Good testing kit. The only issue is that the Lancet should poke a bigger hole; I had to use all 4 lancets to get enough blood. Everything else is great. definately recomended.
Reply from LetsGetChecked2026-02-13
Hi Richard
Thank you for your great review.
Our end to end process is designed to ensure that our customers are supported throughout their testing journey by our medical, customer support and technical teams to ensure a seamless and expert experience for all of our customers.
We are here to help if you have any questions, please reach out to us at [email protected]. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
Hi Patrick
Thank you for your great review.
Our end to end process is designed to ensure that our customers are supported throughout their testing journey by our medical, customer support and technical teams to ensure a seamless and expert experience for all of our customers.
We are here to help if you have any questions, please reach out to us at [email protected]. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
Quick and easy to get labs done and results were easy to read.
Reply from LetsGetChecked2026-02-06
Hi Reshma
Thank you for your great review.
Our end to end process is designed to ensure that our customers are supported throughout their testing journey by our medical, customer support and technical teams to ensure a seamless and expert experience for all of our customers.
We are here to help if you have any questions, please reach out to us at [email protected]. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
c
customer · 2 reviews · Experienced 2026-01-24 ·
★★★★★
Use your genetics
I have used this company before and their service is excellent. Why am I giving them a 0? Because I noticed this round after reading the legal jargin in their kit activation that they state they have the right to use any leftover genetic material for their own research purposes without giving an option to click "opt out" and still let you take the test. In other words you pay for a test kit and then they surprise you with a " by the way we have the right to use your material" without letting the customer know up front. Underhanded and unethical, After this round I will not be using them anymore. I look forward to PR responding in the impersonal corporate ass covering jargon they have been programed to do.
Reply from LetsGetChecked2026-01-26
Thank you again for raising this concern. If you are comfortable doing so, our data privacy officer has requested you please contact us at [email protected] so we can review this issue with you. Our standard consent forms do not include this language so we want to confirm what consent form this related to, and whether this research is simply meant to be internal quality control of genetic tests we offer. Normally we require separate and optional consents for any research, and destroy samples as medical waste after testing unless we have a legal basis to retain them - either a regulatory retention period or based on explicit and voluntary consent (e.g. to our biobanking research consent which is optional). We do not engage in sale or sharing of personal data or samples, and comply with applicable privacy and security laws, so are committed to reviewing this issue with you to give you comfort and assurance here that your sample and information are secure and only being used to provide services or, where needed, with your consent. Thank you again for bringing this to our attention.
Kind regards
Sarah
Customer Care Specialist
Hi there
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We have requested your contact details to reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
M
Mac · 1 review · Verified · Experienced 2026-01-23 ·
★★★★★
Easy to follow directions and easy to…
Easy to follow directions and easy to return sample.
Reply from LetsGetChecked2026-01-26
Hi Mac
Thank you for your great review.
Our end to end process is designed to ensure that our customers are supported throughout their testing journey by our medical, customer support and technical teams to ensure a seamless and expert experience for all of our customers.
We are here to help if you have any questions, please reach out to us at [email protected]. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
They did not accept my samples because I accidentally validated my package right when I received.
Reply from LetsGetChecked2026-01-21
Hi Morad
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We have requested your contact details to reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
B
Brian Smith · 3 reviews · Verified · Experienced 2026-01-10 ·
★★★★★
Excellent Product & Service
Simple and easy to order, take and return the test. Results are available very quickly. Cost is very reasonable for the service provided.
Reply from LetsGetChecked2026-01-20
Hi Brian
Thank you for your great review.
Our end to end process is designed to ensure that our customers are supported throughout their testing journey by our medical, customer support and technical teams to ensure a seamless and expert experience for all of our customers.
We are here to help if you have any questions, please reach out to us at [email protected]. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
M
MATT · 1 review · Verified · Experienced 2026-01-16 ·
★★★★★
Quick and worked as advertised!
Reply from LetsGetChecked2026-01-20
Hi Matt
Thank you for your great review.
Our end to end process is designed to ensure that our customers are supported throughout their testing journey by our medical, customer support and technical teams to ensure a seamless and expert experience for all of our customers.
We are here to help if you have any questions, please reach out to us at [email protected]. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
Let’s Get Checked made it very easy and straightforward in getting labs done. The kit was simple to use and directions were easy to follow. I took my sample and sent via UPS and they got it same day. I got my results the next day. Communication was very good as Let’s Get Checked texted me to let me know they received my sample. This was a very good experience and I would recommend this company very highly.
Reply from LetsGetChecked2026-01-12
Hi Nicolette
Thank you for your great review.
Our end to end process is designed to ensure that our customers are supported throughout their testing journey by our medical, customer support and technical teams to ensure a seamless and expert experience for all of our customers.
We are here to help if you have any questions, please reach out to us at [email protected]. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
A very easy process - shipped right away, results in a timely manner! Great!!
Reply from LetsGetChecked2026-01-08
Hi Janell
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
Easy to use with clear instructions. I got my results back the day after I sent my samples in. Very pleased!
Reply from LetsGetChecked2026-01-08
Hi Justine
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
D
David · 2 reviews · Verified · Experienced 2026-01-08 ·
★★★★★
Great review as always
Easy to use with quick results
Reply from LetsGetChecked2026-01-08
Hi David
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
F
Fazlullah Mohammed · 310 reviews · Experienced 2026-01-07 ·
★★★★★
Good morning have a great day
Reply from LetsGetChecked2026-01-08
Hi Fazlullah
We are delighted to read this review, thank you.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
K
Kris · 1 review · Experienced 2026-01-06 ·
★★★★★
I followed the directions exactly yet nothing useful supplied.
I followed the directions exactly. I made sure to do only the correct number of blood drops and the blood made it to the line specified. I waited the correct amount of drying time before putting in the mailing package and I mailed it within hours of taking the test. Results for all but the blood sugar came back as insufficient sample. Frustrating exercise with no useful results. Unfortunately would not recommend.
Reply from LetsGetChecked2026-01-07
Hi Kris
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We have requested your contact details to reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
Hi Chad
We are delighted to read this review, thank you. Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
Hi Brad
We are delighted to read this review, thank you. Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
P
Paul · 1 review · Verified · Experienced 2025-12-24 ·
★★★★★
Easy and expeditious
Reply from LetsGetChecked2025-12-29
Hi Paul
We are delighted to read this review, thank you. Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Sarah
Customer Care Specialist
Hi Jill
We are delighted to read this review, thank you. Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
