LetsGetChecked (www.letsgetchecked.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; 114 of them were added in the last 12 months. Last updated 2026-08-10.
Really disappointing experience.
My husband purchased these LetsGetChecked kits a while ago and gave them as a gift … we intentionally held onto them because we planned to do them in connection with a milestone birthday.
When we finally went to use them, we learned they were expired. I contacted customer service hoping for a reasonable resolution in the form of a replacement kit, and instead got a hard NO on both a replacement kits or refund after waiting on hold for 23 minutes. Their position was essentially that too much time had passed. Which misses the point. We paid for a product that ultimately could not be used, and when we reached out in good faith, the company refused to stand behind it in any meaningful way. It’s frustrating to be left with unusable kits and zero effort of the company to make it right. ZeroStars!
Reply from LetsGetChecked2026-04-17
Hi Najla,
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We have requested your contact details to reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
The company did everything they said they would, and did it very quickly. The only not -so-great is the collection process. It was difficult due to the of the amount of blood needed for my test and very tricky. Everything else was good.
Reply from LetsGetChecked2026-04-17
Hi Katie
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We will reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
So returned two tests to LGC, after 3 days I have had no confirmation of shipping. Contacted LGC Support and this was escualted to the lab team, 15 days later still nothing. I have tried to call, both UK numbers and they line answers then call is dropped.
In the past these guys have been spot on with service, when things went wrong they sorted them.
This time they have failed at every step.
Reply from LetsGetChecked2026-04-15
Hi Peter
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We have requested your contact details to reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
Hi John
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
The test was easy. The results came quickly. Unfortunately, the results weren't as helpful as I had hoped. It seems it’s a no or maybe. Maybe I should not have expected more than that. But if you’re trying to just rule something out (with a no), it’s great.
Reply from LetsGetChecked2026-04-13
Hi there
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
Hi Carol
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
Fast, easy, and you can do it in the privacy of your own home
Reply from LetsGetChecked2026-04-06
Hi Rebekah
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
The instructions were very good in particular the video was very helpful.
Reply from LetsGetChecked2026-03-26
Hi Niall
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
I paid a lot of money thinking I'd have so many hormones checked. In reality, this only checked 4 hormones and none of them were the important ones like progesterone or testosterone. Very falsely advertised. Don't waste your money like I did. Just find a functional medicine doctor near you and pay the same money to actually have hormones checked.
Reply from LetsGetChecked2026-03-26
Hi Jacqui
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We will reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
Hi Ahmed
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
Hi Chaz
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
Mishandling the shipping, poor communication with follow up, failed to do what was communicated after a problem was brought to your attention. Poorly handled customer service and not expediting already very delayed results. In total an expedited testing kit and results will take 3 weeks from start to results because of numerous errors.
Reply from LetsGetChecked2026-03-09
Hi there
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We will reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
Prompt handling of my bloodwork, clear instructions, good materials for taking the sample and shipping it.
Reply from LetsGetChecked2026-03-09
Hi Dominic
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at [email protected] if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
Simple, easy to use products that keep you informed at every point of the process. Stress free peace of mind.
Reply from LetsGetChecked2026-03-06
Hi there,
Thank you for your great review.
Our end to end process is designed to ensure that our customers are supported throughout their testing journey by our medical, customer support and technical teams to ensure a seamless and expert experience for all of our customers.
We are here to help if you have any questions, please reach out to us at [email protected]. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
Hi Jason,
Thank you for your great review.
Our end to end process is designed to ensure that our customers are supported throughout their testing journey by our medical, customer support and technical teams to ensure a seamless and expert experience for all of our customers.
We are here to help if you have any questions, please reach out to us at [email protected]. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
Easy instructions to use the kit. Process of taking the sample quick and easy. And results with 3 days. Very quick turnaround.
Reply from LetsGetChecked2026-02-26
Hi Ruth
Thank you for your great review.
Our end to end process is designed to ensure that our customers are supported throughout their testing journey by our medical, customer support and technical teams to ensure a seamless and expert experience for all of our customers.
We are here to help if you have any questions, please reach out to us at [email protected]. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
I ordered the at home biometric screening. After not receiving my results for 3 months I called them, sat on the phone for 30 minutes, and was told that my account wasn’t connected correctly and I’d have to redo the whole process. Terrible experience when my app tell me the test has been received at the lab.
Reply from LetsGetChecked2026-02-23
Hi Mary,
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We have requested your contact details to reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
Hi there
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We will reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
Hi Gary
Thank you for your great review.
Our end to end process is designed to ensure that our customers are supported throughout their testing journey by our medical, customer support and technical teams to ensure a seamless and expert experience for all of our customers.
We are here to help if you have any questions, please reach out to us at [email protected]. If you're open to sharing more about your LetsGetChecked experience, please email [email protected].
Kindest regards
Idashia
Customer Care Specialist
You promise 2-5 business days to receive results. Mine took 11 business days (16 actual days) for the results to arrive. I would like a refund or at least a second test sent to me at your cost. This has caused my partner and I a great deal of strife as a result. Please do not disregard my disappointment.
Sincerely
James
Reply from LetsGetChecked2026-02-18
Hi James,
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We will reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
