Founded in 2017, FF Logistics is a global 3PL provider focused on fulfillment and shipping solutions for beauty and cosmetics DTC brands worldwide.We believe that behind every shipment is trust — Every Parcel is a Promise!
Written by the business, not verified by us.
Is FF Logistics legit?
FF Logistics (www.logisticsff.com) has a 3.9 out of 5 rating on OK.one, based on 15 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-10-25.
ABSOLUTE SCAM - avoid at all costs they didnt ship my goods for weeks asked me to add more money into the balance when it already had $4000, wouldn't respond to me and would say someone else would reply.
I asked to collect my stock and no one would confirm anything. AVOID !
Reply from FF Logistics2026-10-21
*This review come from Sirene team.
Hi Sirene team,
You paid FF a lot of money and let us help ship many orders. Thanks for your trust and support at beginning.
Sorry to let you upset.
We take customer experience as top priority.
Our belief is: Every Parcel is a Promise.
Because you sold the products in advance, while your supplier can't deliver the goods to our warehouse in time, you let us update the tracking number for around 4000 orders to your Shopify store firstly, without shipping parcels out actually.
Normally, we can not do this, because this non-complaint.
However, you are our client. Considering your special situation, we helped you do this.
Later, you let us help do this for more new orders, it's hard for us to do this constantly, since it's non-complaint for business. And it will hurt the final customers finally.
In order to make sure shipping out parcels for these orders finally, we need you prepay the shipping cost for the new fake shipped orders. But you don't want to prepay this.
Therefore, you post 3 negative reviews here.
If you have enough stock and balance, no matter how many orders, we can ship them in one single day. This is our promise.
FF Logistics customer service team.
Never shipped my goods lied to me and when I realised I tried to leave but they held my stock and told me I need to pay $3000 to get it but if I stayed they would waive it. I’m now being begged to have a call to stay on board when all I want is to leave. Worst 3PL I’ve had it’s destroyed our business, they have another trust pilot with their actual reviews and it’s all 1 stars
Reply from FF Logistics2026-10-21
*This review come from Sirene team.
Hi Sirene team,
You paid FF a lot of money and let us help ship many orders. Thanks for your trust and support at beginning.
Sorry to let you upset.
We take customer experience as top priority.
Our belief is: Every Parcel is a Promise.
Because you sold the products in advance, while your supplier can't deliver the goods to our warehouse in time, you let us update the tracking number for around 4000 orders to your Shopify store firstly, without shipping parcels out actually.
Normally, we can not do this, because this non-complaint.
However, you are our client. Considering your special situation, we helped you do this.
Later, you let us help do this for more new orders, it's hard for us to do this constantly, since it's non-complaint for business. And it will hurt the final customers finally.
In order to make sure shipping out parcels for these orders finally, we need you prepay the shipping cost for the new fake shipped orders. But you don't want to prepay this.
Therefore, you post 3 negative reviews here.
If you have enough stock and balance, no matter how many orders, we can ship them in one single day. This is our promise.
FF Logistics customer service team.
Recently signed up and promised cheap shipping, they took my money didn’t ship orders refused to speak and respond. Kept my stock. Once I tried to move fulfilment they didn’t respond or correspond. Stay away from this company they are not professional or massive they said they could handle 40,000 orders a day they struggled with 500. I lost the money on the account and my stock as they put right refused to communicate once I asked why they are not shipping my items.
Reply from FF Logistics2026-10-21
*This review come from Sirene team.
Hi Sirene team,
You paid FF a lot of money and let us help ship many orders. Thanks for your trust and support at beginning.
Sorry to let you upset.
We take customer experience as top priority.
Our belief is: Every Parcel is a Promise.
Because you sold the products in advance, while your supplier can't deliver the goods to our warehouse in time, you let us update the tracking number for around 4000 orders to your Shopify store firstly, without shipping parcels out actually.
Normally, we can not do this, because this non-complaint.
However, you are our client. Considering your special situation, we helped you do this.
Later, you let us help do this for more new orders, it's hard for us to do this constantly, since it's non-complaint for business. And it will hurt the final customers finally.
In order to make sure shipping out parcels for these orders finally, we need you prepay the shipping cost for the new fake shipped orders. But you don't want to prepay this.
Therefore, you post 3 negative reviews here.
If you have enough stock and balance, no matter how many orders, we can ship them in one single day. This is our promise.
FF Logistics customer service team.
Great communication, great service, great prices!
I'm 100% happy with them. They always reply quickly and help with troubleshooting any potential issues. Whenever I have questions, they get back to me fast every time. Highly recommend!
Reply from FF Logistics2026-08-30
Hi Johan,
Thanks for your trust and appreciation.
We take customer experience as top priority, so as to keep long time cooperation with clients.
Our belief: Every parcel is a promise!
FF Logistics customer service team.
We are a Canadian company based out of Toronto that designs and manufactures EDC tools. We have been working with FF Logistics for the past year and have had a great experience. In particular our liaison Mr. Byrom Lee is very professional, and responsive. We are shipping worldwide and the customer service is top notch. We highly recommend them. Thanks.
Reply from FF Logistics2026-07-28
Hi Belton,
Thanks for your trust, appreciation and recommendation.
FF Logistics customer service team.
My experience has been very positive. Communication is always quick and helpful, and I really appreciate the support whenever I need anything. Happy to continue working together! 🙌
Reply from FF Logistics2026-07-28
Hi Samir,
Thanks for your trust and appreciation.
FF Logistics customer service team.
Very trustworthy company that does what they promise and really thinks outside the box to help customers.
Shipping times are very fast (3–4 days within Europe).
I would definitely recommend working with them.
Reply from FF Logistics2026-05-25
Hi Rik,
Thanks for your trust and appreciation.
FF Logistics customer service team.
I am 100% satisfied with FF Logistics. Working with them has been an excellent experience from day one.
They offer worldwide shipping, and the delivery times are fast and reliable. The pricing is very competitive compared to the market, which makes it much easier to scale a business profitably.
What I really appreciate is that they are also open to working with smaller businesses. Not every fulfillment center does that, so this is a huge advantage.
Communication is incredibly easy and efficient – especially via WhatsApp. The team responds very quickly, usually within the same day, and they are always helpful and friendly. Even small changes or custom requests are handled quickly and without complications.
Another big plus is that tracking numbers are always correct and added very quickly after shipment, which is extremely important for both us and our customers.
Their inventory reports are accurate and reliable, so you always have a clear overview of your stock. Orders are processed quickly, and shipments are consistently handled in a professional and dependable way.
Overall, the team is very dedicated, supportive, and easy to work with. You can tell they really care about their clients and long-term partnerships.
If you are looking for a global fulfillment partner that is reliable, flexible, and cost-efficient, this is definitely one of the best options out there.
Absolutely recommended!
Reply from FF Logistics2026-04-18
Hi Raman,
Thanks for your trust and very high appreciation.
We are happy and honored to help boost the worldwide DTC brands' business, including you, no matter big or small.
Like our belief saying:
"There is always expectation behind the parcel. People around the globe wait it to expand business, to enjoy the good, or to pass love. Our work carries trust, responsibility, and hope. Every parcel is a promise."
FF Logistics customer service team.
We have been working with this logistics company for our e-commerce shipments and overall the experience has been very positive. Communication is clear and the team is responsive whenever we have questions about shipments or fulfillment.
They helped us handle international orders and warehouse storage, and the process has been smooth so far. It's helpful to have a logistics partner that is willing to think along and support growing businesses.
Looking forward to continuing the cooperation.
Reply from FF Logistics2026-03-12
Hi Wout,
Thanks for your trust and appreciation.
FF Logistics customer service team.
We recently moved to FF Logistics for our global fulfilment and very happy with the service. We have a dedicated communication channel and our team can always get support and updates on specific shipments. We also get feedback on suggestions to make our service better. Thanks!
Reply from FF Logistics2026-03-11
Hi Darren,
Thanks for your trust and appreciation.
FF Logistics customer service team.
The communication with Joe is always great! Fast responding time, always thinks with us in terms of solutions and is pro-active through the entire process! Would definitely recommend.
Reply from FF Logistics2026-01-27
Hi Hosein,
Thanks for your trust and appreciation.
FF Logistics customer service team.
I’ve been working with this team for about 3 months now and so far it’s been a really positive experience. Their pricing is competitive and they’re flexible when it comes to specific requests, especially around packaging and product details, which is important for my business.
My agent Joe has been especially helpful, she’s easy to reach on WhatsApp, replies quickly and is always willing to help with questions or small adjustments. It feels like they genuinely try to support you and your business rather than just process orders.
Overall I’m happy to continue working with them and would definitely recommend them if you’re looking for a reliable agent.
Reply from FF Logistics2026-01-26
Hi Ali,
Thanks for your trust and appreciation.
FF Logistics customer service team.
Suggest to avoid, Highest price in the Market, which is growing with every parcel. Very slow delivery and order processing. Quality control is also not the best. Trust me.
Reply from FF Logistics2025-06-13
You mean the company FF Logistics? We didn't find your record in our company.
Can you show us your contact information? If you do not satisfied with our service, we will learn it, and improve oursleves, so as to better and better service to you, as well as to all other clients.
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