SourcinBox (Hangzhou Panda E-commerce Co.,Ltd) is a professional dropshipping agent offering high-quality fulfilment service and a completely free and mutifunctional app to dropshippers.
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Is SourcinBox legit?
SourcinBox (www.sourcinbox.com) has a 4.8 out of 5 rating on OK.one, based on 125 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 60% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-10-25.
**SourcinBox: Approximately 10 Days of Contact Attempts and No Human Response**
For approximately 10 days, I have repeatedly tried to contact **SourcinBox** through its website chat, email, and the WhatsApp number provided by the company. Across all these channels, I have received nothing beyond automated messages. No SourcinBox representative has answered my questions or provided meaningful assistance.
This has happened at the very beginning of the setup process, while I am trying to establish a business relationship with SourcinBox. Spending this much time chasing a company just to start a conversation is deeply frustrating and disappointing.
In my experience, communication with **SourcinBox has been effectively nonexistent**. For a company offering sourcing and fulfillment services to businesses that depend on timely coordination, this level of unresponsiveness is commercially embarrassing. It shows a troubling disregard for a prospective business partner’s time.
SourcinBox’s handling of these contact attempts has seriously undermined my confidence in working with them. If I cannot reach a person during setup, how could I feel comfortable relying on SourcinBox when a customer’s order, a delivery problem, or an urgent issue needs attention?
Anyone considering **SourcinBox** should take this experience into account and test its responsiveness before committing time, money, or customer orders. Approximately 10 days of repeated attempts across multiple channels should have produced a straightforward human response. In my case, trying to establish contact with SourcinBox has produced wasted time, disappointment, and a complete loss of confidence.
I have been working with SourcinBox for almost a year now, and I am very satisfied with the service. Throughout this time, everything has run smoothly and I have never experienced any problems.
What stands out the most is the outstanding support. Wade is always a very pleasant, professional, and knowledgeable contact person. He is responsive, helpful, and consistently provides excellent assistance whenever needed.
Working with SourcinBox has been a great experience, and I highly recommend their services to anyone looking for a reliable sourcing partner.
I’ve been using Sourcinbox for a while now and I’m really impressed with how reliable and efficient it is. My orders usually ship out fast, and the user interface has pretty much everything you need to run a successful brand — so I don’t plan on switching to anything else anytime soon.
And of course I’d also like to show some appreciation to my manager Stella! She’s not only very kind and hardworking, but she also makes the whole experience so much smoother.
Suey is the best Account Manager there is. She's prompt, sweet, and very knowledgeable. 10/10 Customer service. There hasnt been an issue that she didnt have the answer to! Orders get processed and difficult products to find are found fast!
SourceInbox is a very useful and easy-to-use platform for dropshipping. It makes sourcing products and managing orders much easier.
I would also like to mention my customer manager, Yijun Yang. She always helps me quickly and clearly whenever I have questions. Great service and support.
Definitely recommended!
One of the best suppliers I have ever used celia was so useful with me she has been assinting and helping me for years they have great customer service and I rarely get any issues and when i do they always solve it for me.
I've had a very positive experience working with Sourcinbox. The team is professional, responsive, and helpful throughout the sourcing proces. Communication has been clear, and they have always been willing to answer questions and provide support when needed. A special thanks to Doris! She made the process smooth and easy.
The service has been reliable, efficient, and a valuable part of our business operations.
I have been using Sourceinbox for over six months, and my experience has been exceptional. The service has been reliable, efficient, and a valuable part of our business operations.
I would especially like to recognize our customer manager, Doris. She is incredibly professional, responsive, and always willing to go the extra mile to assist with any questions or concerns. No matter the issue, she provides prompt support and effective solutions, making the entire experience smooth and stress-free.
Doris is truly outstanding at what she does, and her dedication to customer satisfaction reflects positively on Sourceinbox. I sincerely appreciate all her help and look forward to continuing our partnership. Thank you, Doris, for your excellent support!
I’ve been a loyal client of Sourcinbox services since the start of 2023, and they have never let me down. Their team is honest, dependable, and a pleasure to work with. My support agent, Celia, is a standout—she’s attentive, kind, and always delivers on schedule. At this point, she feels like a core member of my team. If you’re looking for a service you can trust, I highly recommend them.
And a special thanks to Celia again. You are wonderful
Sourcinbox was my first ERP, and am very lucky to find the best in my first try. Am not saying this cause i feel like it, am saying this cause this must be said. Anything from product queries to quotation they are spot on and delivers fast response. A order comes in and they are on the way to place an order. Shirley was one of my agent, who helped from getting my first store started and streamlining the whole process. Excellent customer service and excellent vibe.
The only problem is that they are off during the Saturdays and Sundays which i guess they can solve by hiring different staffs for those days, cause e-commerce doesn’t leave no excuses for holidays. But we are human beings so rest is as much important.
Zin, the customer account manager is excellent to work with and always provides timely responses. They own up to issues when there are mistakes and works on last minute changes to orders. Recommend SourcinBox for dropshipping needs.
Very good experience with sourcinbox so far! The customer support and private contact is really great. Fast and very nice responses. My agent is Zin she goes over an beyond for me!
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