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Beauty & Well-being

Lumen Inc

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175 reviews

4.2175 reviews
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About Lumen Inc

Data updated
Website
www.lumen.me
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
175 reviews
Replies to negative
100% (29/29)
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About this business

Lumen is a new product that measures your metabolism in real time. It provides personalized nutrition plans to master your weight loss and performance goals.

Written by the business, not verified by us.

Is Lumen Inc legit?

Lumen Inc (www.lumen.me) has a 4.2 out of 5 rating on OK.one, based on 175 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 79% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, App. Last updated 2026-09-05.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers praise the device for making it easy to track metabolism, monitor fat and carb burn, and stay motivated on their wellness journey. Reviewers frequently mention that the app and daily breath measurements provide insightful guidance for improving nutrition and supporting overall health. However, some people mentioned difficulties with the app, noting that barcode scanning for meals can be limited and custom recipes are hard to enter correctly. A few other people also felt that customer support could sometimes be difficult to reach or slow to resolve technical and account issues.

Auto-generated from all reviews of this business. For reference only.

What people say

T
Tami · 1 review · Verified · Experienced 2026-07-30 ·

If you value data driven support on your journey … this is the device for you! Worth it…

The device and support is amazing.

Reply from Lumen Inc2026-07-30

Hi Tami, Thank you for the 5-star review! We're so happy to hear that you’re enjoying the Lumen device and finding the support valuable throughout your journey. Keep up the great work :) All the best, The Lumen Team

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Bala · 1 review · Verified · Experienced 2026-07-29 ·

Nice insights about my gut and…

Nice insights about my gut and metabolism, but a bit unhelpful on how to improve my system.

Reply from Lumen Inc2026-07-29

Hi Bala, Thank you for the review! We're so happy to hear that you are enjoying the insights Lumen is providing you. Our goal is not only to provide insights but also to help you take actionable steps to help you meet your goals. Please reach out to our support team via our in-app chat for more personalized guidance to help you get the most out of your Lumen experience. All the best, The Lumen Team

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Stan · 1 review · Verified · Experienced 2026-07-28 ·

Easy to use.

Reply from Lumen Inc2026-07-28

Hi Stan, Thank you for the awesome review! We’re so happy to hear that Lumen is easy to use. Wishing you all the best on your Lumen journey :) All the best, The Lumen Team

I like the concept and awareness it…

I like the concept and awareness it brings to your day to day life choices. Three things to improve, integrate with more vendors (like samsung health, Apple, strava, weight watchers, etc), have a better database for scanning for barcodes, many are unknown or portion size are hard to identify, lastly, provide recipes for the food your recommend.

Reply from Lumen Inc2026-07-27

Hi Stephanie, Thank you for the awesome review! We’re glad to hear you enjoy the insights Lumen brings to your daily choices. We appreciate your suggestions regarding integrations, barcode scanning, and recipes, and we’ll be sure to share them with our team as we continue improving the experience. All the best, The Lumen Team

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Marta · 1 review · Verified · Experienced 2026-07-26 ·

I am on menopause

It has helped me to self care

Reply from Lumen Inc2026-07-27

Hi Marta, Thank you for the awesome review! We’re so glad to hear that Lumen has supported you on your self-care journey and helped you better understand your body during menopause. Keep up the great work :) All the best, The Lumen Team

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Bethany · 1 review · Verified · Experienced 2026-07-25 ·

All food suggestions are bad

I can’t figure out how to get into fat burn. I have made a lot of changes and still breathing 4’s. The app is just repetitive information. I wish I had not paid so much for lifetime use. The food suggestions don’t have recipes and are AI generated pictures. They are also hard to make and not easy to find and make food.

Reply from Lumen Inc2026-07-27

Hi Bethany, Thank you for the review! The combos are designed to serve as inspiration to help you meet your macros. Please note that they are not intended to be strict recipes that must be followed precisely. We encourage you to use them as a starting point, and feel free to get creative and adapt them to your own preferences and dietary needs. We appreciate your comments about the app content, recipes, and guidance, as this feedback helps us continue improving the Lumen experience. We will pass this on to our teams. In the meantime, we’d love the opportunity to help you better understand your results and work toward your goals. Please feel free to reach out to our support team via our in-app chat so we can take a closer look at your results and provide guidance to help you shift to fat burn. All the best, The Lumen Team

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Lana Bretz · 1 review · Experienced 2026-07-24 ·

95lbs down

I have been using lumen for over 15months. The device tells me when i should stop fasting because my muscle is a risk. I enjoy finding recipes that work and learning when to eat carbs and when not to eat them. I have lost 95lbs and feel wonderful

Reply from Lumen Inc2026-07-27

Hi Lana, Thank you for the 5-star review! Congratulations on your 95lb weight loss, and we’re so happy to hear that Lumen has helped you better understand your metabolism, fasting, and nutrition choices. We’re so happy to be part of your progress and wish you continued success! All the best, The Lumen Team

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leah · 4 reviews · Experienced 2026-07-22 ·

Alice was always available and helped…

Alice was always available and helped me with fixing the bug I had in my account.

Reply from Lumen Inc2026-07-23

Hi Leah, Thank you for the 5-star review! We’re so glad to hear that Alice was able to help resolve the issue with your account. Thank you for being a part of the Lumen community :) All the best, The Lumen Team

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Marilyn · 1 review · Verified · Experienced 2026-07-23 ·

Interesting to understand my personal…

Interesting to understand my personal situation

Reply from Lumen Inc2026-07-23

Hi Marilyn, Thank you for the 5-star review! We’re so happy to hear that Lumen has helped you better understand your personal situation and gain more insight into your metabolism. We appreciate you taking the time to share your experience and are excited to continue supporting your journey :) All the best, The Lumen Team

D
Denise · 1 review · Verified · Experienced 2026-07-22 ·

I'm getting real-time data on what my…

I'm getting real-time data on what my body needs and when it needs it. Lumen is definitely worth it!

Reply from Lumen Inc2026-07-22

Hi Denise, Thank you for the 5-star review! We’re so happy to hear that you are enjoying the insights Lumen is providing you. Keep up the great work :) All the best, The Lumen Team

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Sherry B · 2 reviews · Verified · Experienced 2026-07-19 ·

I do believe this device and app are…

I do believe this device and app are giving me an understanding of how my body burns fat and carbs. To understand how your body uses carbs and fats I would definitely recommend this device.

Reply from Lumen Inc2026-07-20

Hi Sherry, Thank you for the 5-star review! We’re so happy to hear that you are enjoying the insights Lumen is providing you. Keep up the great work :) All the best, The Lumen Team

H
Hana · 3 reviews · Verified · Experienced 2026-07-17 ·

It's a great tool that works

It's a great tool that works. It's a bummer it's so ai driven but if anything, this is the kind of situation it does make sense for

Reply from Lumen Inc2026-07-17

Hi Hana, Thank you for the review! We're so glad to hear that you've found Lumen to be a valuable tool. We also appreciate your feedback about our AI experience. Feedback like yours helps us find the right balance, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance, please don't hesitate to reach out to our support team through the in-app chat. Our support team is always happy to help! All the best, The Lumen Team

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Mark · 1 review · Verified · Experienced 2026-07-16 ·

My review

It works as advertised and provide some interesting and valuable insights into the way my body works. I like it.

Reply from Lumen Inc2026-07-16

Hi Mark, Thank you for the 5-star review! We’re so happy to hear that you are enjoying the insights Lumen is providing you. Keep up the great work :) All the best, The Lumen Team

K
Kimberly R. Edwards CPA · 2 reviews · Verified · Experienced 2026-07-16 ·

Nice to know the science behind…

Nice to know the science behind actually happening to my body when stressed, exercising and what foods trigger fat loss vs storage.

Reply from Lumen Inc2026-07-16

Hi Kimberly, Thank you for the 5-star review! We’re so happy to hear that you are enjoying the insights Lumen is providing you to help you make more informed decisions about your nutrition and overall wellness. All the best, The Lumen Team

Really interesting gadget for measuring metabolism

Really interesting gadget for measuring fat and carb burn and can help not only with dieting, but with timing the right macros. Customer support is good, but there is a need to interact with a bot before getting a human. Just be patient and eventually your questions will be sorted. Product is sturdy and really helpful. Recommended as a tool for assessing your current metabolic state (but you still need to watch calories and exercises

Reply from Lumen Inc2026-07-16

Hi Julio, Thank you for the awesome review! We're so happy to hear you've found Lumen to be a helpful tool for understanding your metabolism and making informed nutrition decisions. We also appreciate your kind words about our support team. Keep up the great work :) All the best, The Lumen Team

R
Ronni · 1 review · Verified · Experienced 2026-07-15 ·

The lumen is part of a journey

The lumen is part of a journey. It's helping put all the pieces together.

Reply from Lumen Inc2026-07-15

Hi Ronni, Thank you for the awesome review! Lumen is designed to be part of a journey, helping bring all the pieces together so you can better understand your metabolism and make informed decisions along the way. We're so glad it's been a valuable part of your health journey! All the best, The Lumen Team

A
Anastasia Benson · 1 review · Experienced 2026-07-14 ·

Scammy

Scammy. We cannot turn off our annual renewal on this product - which was never used. They’ve never sent annual renewal receipts or notifications AND are using a cancelled card and somehow still charging it. Don’t buy. Despite their reply - NO renewal notification was sent. Yes, spam was checked.

Reply from Lumen Inc2026-07-16

Hi Anastasia, Thank you for the review, and we're sorry to hear about your experience. Lumen memberships renew automatically unless canceled, and renewal notifications are sent to the email address associated with the order. Please contact our support team via email at [email protected] with the email address linked to your Lumen order, and our support team will be happy to help you cancel your membership and address any other questions or concerns you may have. All the best, The Lumen Team

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Tammy · 4 reviews · Experienced 2026-07-15 ·

If you fast consistently you’ll find…

If you fast consistently you’ll find this lumen confusing - it is difficult to use so worry to do it right is high. I didn’t lose weight -wouldn’t recommend if fasting and it’s hard to cancel too -very hard-so be careful to watch the subscription end date

Reply from Lumen Inc2026-07-15

Hi Tammy, Thank you for the review! Lumen can absolutely be used alongside fasting. Here at Lumen, we believe that intermittent fasting can be a powerful tool for weight loss and improved metabolic flexibility. We're also sorry to hear that you found the cancellation process difficult. Members can cancel their membership at any time directly within the app by tapping on Menu → Settings → Membership and then following the prompts to cancel. Feel free to contact our support team via the in-app chat as well. We're always happy to provide guidance to help you reach your goals, answer any questions you may have, and assist with your membership, including ensuring your cancellation is processed successfully. All the best, The Lumen Team

P
PM · 6 reviews · Experienced 2026-07-13 ·

Save your money

I saw this device advertised on Facebook and became curious to learn more. The device cost me $200 with a 12-week commitment. The device, cover, and charging pad come in a sleek black box with no instructions per se. You have to download an app. You are prompted to choose from five different dietary settings: “I eat everything,” pescatarian, vegetarian, vegan, or keto. There are no options for other dietary choices, such as intermittent fasting or carnivore. You are also instructed to identify foods to avoid, including poultry, beef, pork, eggs, fish, soy, seafood, dairy, gluten, and nuts. You must select up to two meals and specify whether you measure your food in portions or grams. In other words, the dietary component of this app is quite limited. They rely on your using another app, such as MyFitnessPal. The only dietary component that they really seem to monitor is carb consumption, and they measure this against their “recommended” diet. Twice a day, you are instructed to inhale and breathe in and out through the device. Once in the morning and once at night. You receive a unitless score between 1 and 5. One means you are burning more fat than carbs, and 5 means you are burning more carbs than fat. I consistently earned 2s in the morning and 3s at night. After 1.5 weeks of huffing and puffing, I received my first “flex” score of 14.0, again a unitless and scaleless number that I was told means “high flexibility.” I thought perhaps once you got a score, there would be some magical information that you might unlock that would be beneficial in promoting weight loss, but honestly, the emperor (lumen) has no clothes. I derived no benefit from my $200 “donation.” I suggest you save your money and buy lottery tickets, as you are more likely to derive more value from gambling than from throwing your money away on this silly device.

Reply from Lumen Inc2026-07-14

Hi PM, Thank you for sharing your honest experience. We're sorry to hear that your experience with Lumen didn't meet your expectations, and your review will be shared with our team as we continue to improve both the app and the overall member experience. The meal suggestions in the app are entirely optional and are simply provided as recommendations to help guide your nutrition. You're welcome to follow them if they're helpful, or you can choose your own meals based on your preferences and goals. Additionally, Lumen does not rely on MyFitnessPal. We simply offer the option to sync with MyFitnessPal or other supported food logging apps for members who already use them, making it easier to import their macros without entering them multiple times. If you prefer not to use this feature, you can disable the sync at any time. Aside from the morning and bedtime breaths, we also recommend taking pre- and post-meal breaths, as well as pre- and post-workout breaths. These additional measurements can provide deeper insights into how your body responds to food and exercise, helping you better understand your metabolism over time. That said, the flex score is intended to measure your metabolic flexibility. Improved metabolic flexibility is indeed associated with better body composition and increased success with weight loss. It is one of several metrics that, together with your breath measurements and personalized nutrition plan, help you better understand how your metabolism responds to food, exercise, sleep, and other lifestyle factors. To help you get the most out of your Lumen journey, please feel free to reach out to our support team through the in-app chat. Our team would be happy to assist you and provide guidance along the way. All the best, The Lumen Team

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Tanika Dixon · 7 reviews · Experienced 2026-07-14 ·

I love the product

I love the product. Its help with many things. I use it to measure my fat burn for Keto amount other things. I love all the features and wealth of information about my body.

Reply from Lumen Inc2026-07-15

Hi Tanika, Thank you for the awesome review! We're so happy to hear you're enjoying the insights Lumen is providing you. Keep up the great work :) All the best, The Lumen Team

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