Intuit Mailchimp (www.mailchimp.com) has a 2.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Media & Publishing and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
Mailchimp is user friendly. It has so many different features. I am able to create email automations, email campaigns, landing pages, and review analytics as well. It also has a cool newer feature where you can add pop up to websites as well. Its great for beginners and small business owners as well.
Thank you for leaving your feedback, Stephanie!
Some years ago I tried to set up a mailing list using MailChimp, and they never did what they had to do on their end to clear the first steps required for set-up. When I inquired as to why this was, I got a very unprofessional message back saying it was because they thought I wasn't capable of using their services properly. I hadn't even started using them and got no indication as to why they thought so. An absolute lack of respect for a potential customer interested in using their services. I don't understand how they're still afloat after all of these years.
Hi Jelle, thank you for your feedback. We're disappointed to hear your early experience with us didn't go smoothly and that the communication you received left you feeling disrespected. That's not the standard we hold ourselves to. We've taken note of your comments and will use them as we continue to improve.
TERRIBLE. WORST EMAIL PROVIDER EVER. DONT USE IT
Hello there. We take your feedback seriously and would love to help resolve this. Please contact us at [email protected] so we can assist you further.
really bad service here! customer support told me "Please be patient or utilize a different option for now." as in use another provider!
This certainly isn't the standard of service we aim to provide, and we hear your frustration loud and clear. We'd like the opportunity to learn more about what happened and see how we can better support you. If you're open to it, please email us details to [email protected].
I have been using mailchimp for a few years until now that has become a blackmirror episode where premium becomes basic so you have to reupgrade, no thanks, i rather migrate to other platform instead of playing this silly games with a company that pretends to care of their customers.
Hi Sol, we appreciate your feedback. We want to understand more about your experience and how we can improve. Please reach out to our team at [email protected].
Although setting it up is complex, it was much easier than I imagined. The campaign is on, the leads are coming, and it was easy to get there.
We appreciate your feedback. Thanks for choosing us.
First case - it let me import a number of contacts over my limit without any notices and instantly increased the montly bill. I've deleted all contacts (no emails sent), bill was still high ($800 instead of $40 sub), I had to contact the support for extra cost elimination. Second case - our account was unexpectedly blocked: Your account is under review as part of our standard verification process, which takes about 24 hours. During this period, access to certain features will be limited. We used it for transactional emails for our app and blocking stopped all emails to our customers. Issue wasn't resolved in 24 hours, no any updates after provided necessary documents. Moved to another provider
We appreciate you sharing this feedback. Our platform is designed to allow contact imports to exceed plan limits to ensure service isn't interrupted, which is why the charges were applied. Our Support team intervened to resolve the resulting charges once the situation was brought to our attention. Regarding the account review, these verifications are standard for maintaining platform security. Our Compliance team sent an email on April 14th with specific instructions to upload documentation and reply to their email once submitted so the review could be finalized. While the documents were provided, our Compliance team didn't receive the required reply to trigger the next step in the process. We understand that timing is critical for transactional emails and respect your decision to move to another provider. We wish you the best with your new setup.
The worst company I have ever dealt with. Incompetent staff who do not know their own processes. They have lost a customer.
Hi Andrew, we're sorry to hear that your experience wasn't what you expected. We truly value your feedback and want to make things right. Could you please reach out to us at [email protected]? We'd like to hear more about what happened and see how we can improve.
Mailchimp please investigate your customer service agent named "Lantis" He kept me waiting 25 minutes on the chat, then when I asked him why this is taking so long he disconnected it.
Hi Dan. Thanks for sharing your feedback with us. We've noted this feedback and reached out to the appropriate team. If you still need assistance, please email [email protected] with your ticket number or account email address and we'll take a closer look.
Sending spam emails to user accounts which you cannot subscribe to. Received this email "Your contacts are waiting—time to check in with a new email", it's just spam to get you to log in and use MailChimp after 30 days of inactivity. At the bottom of the email it says "This message was sent to inform you of a critical matter. Please note that if you have chosen not to receive marketing messages from Mailchimp, your choice applies only to promotional materials. You will continue to receive critical notifications that are legally required or could affect your service."
Hi Shaun. We hear you, and we appreciate you taking the time to share this feedback. We'll be sure to pass it along to the appropriate team. Please let us know if there's anything else we can help with.
4 customer support members 2 week time couldnot find specific solution concerning tag combination...Zapier did that in 4hours.Mailchimp is an amazing tool but full of disfunctions against human logic and customer support is willing but unable to find solution...If you are on mailchimp,dont go away just learn a little bit zapier.
Thank you for the feedback. We’re pleased that you’ve found a successful workaround using Zapier, though we recognize the frustration of a two-week turnaround for a solution. While our native features are designed to cover a wide range of needs, your experience highlights where we can better bridge the gap between our internal logic and external integrations. Your comments regarding the support experience have been noted as we work to improve our advanced troubleshooting processes.
Just found out they have wiped out 10% of our customer database. A specific email carrier was seeing their emails as spam - this resulted in two consecutive "soft" bounces that Mailchimp turns into a "hard bounce". Oddly, this makes it impossible to add the email back into their system, it is forever banned unless you get the customer to fill out forms (yep, good luck with that). Even better is the customer service, on two occasions they told me they would re-add the list (had to follow up after nothing done after the first promise). Three weeks after second promise that it would be done I follow up for the 3rd time. Their response? Oh, we can't do that - sorry. Yep, thanks for letting me know that you weren't going to do it, and thanks for the incredible experience of having a flaw in your program cause me to lose months worth of customer adds.
We're sorry to hear about your support experience. Providing excellent customer service is our priority, and we’d love the opportunity to make things right. Please reach out to us at [email protected] with more details about your issue, and we’ll do our best to get it resolved. We’re always working to improve and your input helps us do better.
Customer service and support that has no clue about what either are. I ended up having to google and watch you tube videos after spending over an hour on the chat with not one but two idiots! Neither had a clue what they were doing, kept telling me they'd escalated to a manager when neither Lee or KK had done either and both didn't have a clue what they were doing. Complete waste of time and am now looking for an alternative provider for all my clients.
Thank you for your feedback, Bela. We're sorry to hear about your support experience. Providing excellent customer service is our priority, and we’d love the opportunity to make things right. Please reach out to us at [email protected] with more details about your issue, and we’ll do our best to get it resolved. We’re always working to improve, and your input helps us do better.
My situation with MailChimp has now been six weeks and I've had absolutely no help whatsoever Useless - no contact - no help nothing DO NOT USE MAILCHIMP
Thank you for your feedback, Nicky. We're sorry to hear about your support experience. Providing excellent customer service is our priority, and we’d love the opportunity to make things right. Please reach out to us at [email protected] with more details about your issue, and we’ll do our best to get it resolved.
We want to understand more about your experience, Kerry, and how we can improve. Please reach out to our team at [email protected].
Awful platform and not user friendly! I did not go on past my trial and would never recommend this. The site is poorly laid out and you are bombarded with add on subscriptions at every point. It's not clear how to do certain tasks like forms for example. There are much better services online, some free for 1000 subscribers that are so much easier and intuitive to use
It’s tough to hear that we missed the mark for you, Abdul. We appreciate the honest feedback regarding our add-ons and the learning curve for tools like our form builder, it’s exactly what we need to hear to improve. Thanks for giving us a try, and we wish you the best with your growth.
Awful vile company. Least favourite provider that we’ve spent the most money on. The whole team spent years despising Mailchimp with its insane rip off pricing and awful support.
Thank you for your feedback, ML. We're sorry to hear about your support experience. Providing excellent customer service is our priority, and we’d love the opportunity to make things right. Please reach out to us at [email protected] with more details about your issue, and we’ll do our best to get it resolved. We’re always working to improve, and your input helps us do better.
I couldn't use the service due to a DMARC issue. There is no unsubscribe option available. I tried to speak with an agent, but no one replied.
Thank you for your feedback, Matias. We're sorry to hear about your support experience. Providing excellent customer service is our priority, and we’d love the opportunity to make things right. Please reach out to us at [email protected] with more details about your issue, and we’ll do our best to get it resolved. We’re always working to improve, and your input helps us do better.
Thank you for recently providing us with some feedback about your Mailchimp experience. We're always looking for ways to improve and satisfy our customers, so we truly appreciate you taking the time to share with us.
After paying Mailchimp for years, I ended up spending around $126/month for a list of only ~1,000 contacts that I generated from my own web-site. That alone is hard to justify, but the bigger issue is how unstable and restrictive the platform becomes when you try to actually grow. The moment I expanded into SMS for a completely legal Canadian cannabis business, my account was flagged, workflows became unreliable, and I was left dealing with compliance friction after already investing time building automations and signup systems. There was no clear upfront warning that this use case would be a problem. So not only is the platform overpriced, it’s also inconsistent and risky for certain industries. You can build on it for years and still end up forced to migrate with little notice. For small businesses, especially in regulated markets, this is not a dependable platform. You’re paying premium pricing for something that can turn into a liability overnight.
We appreciate you sharing your experience. We aim to be a dependable partner for small businesses, however our services are subject to an Acceptable Use Policy that accounts for strict industry regulations. We regret that your business was unable to be supported on our platform and for the friction this caused your workflows. We take your comments to heart as we continue to improve our services.
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