Medisave US LLP

Gerardo Sazo ValdezGuatemala · 1 review · Experienced 2024-07-18 · Posted 2024-07-18

The Stethoscopes are original and came…

The Stethoscopes are original and came in perfect condition.

Dorothy MarenghiUnited States · 1 review · Experienced 2024-07-17 · Posted 2024-07-17

Littmann Cardiology IV

I purchased a stethoscope through Medisave and used the shop app to place the order as I had some coupons. I selected the add engraving option and was given no place to add what I’d like engraved. I reached out to customer service Saturday during non business hours and heard back promptly Monday morning. They were able to assist me and shipped the stethoscope quickly. I’m very happy with the product I received as well as the company as they are incredibly efficient. I will be recommending them to everyone I know who is in the market for a stethoscope.

I did express shipping and did not…

I did express shipping and did not receive my item within the estimated delivery time.

Quick delivery and product exactly what…

Quick delivery and product exactly what I wanted.

Perfect!

Love it 😊 delivery was faster than expected and the engraving is exactly what I hoped for!

I purchased this for my granddaughter

I purchased this for my granddaughter, she just graduated with a bachelor’s degree in nursing! This was the one that she wanted! She was very happy to receive it!

Medisave customer service is TERRIBLE

Medisave customer service is TERRIBLE. I paid extra for expedited shipping (stethoscope was a gift for someone starting medical school, was to be given at a special event). It did not arrive when estimated - actually, TEN days after the estimated delivery! I called the company during their business hours on the East Coast, only to be on hold for a while, being told I was the next person in line, then the machine hanging up on me telling me they had too many calls. They recommended “live chat“. It is absolutely not live – people email you back 1 to 2 days later. And the “live chat bot” asks the same questions several times. I called the company back on another workday, and left a message. They never returned my call. I had multiple emails with the “live chat“ person, demanding the extra money I spent for “expedited” shipping, and they basically told me it was not their fault. So, I’m very dissatisfied with Medisave. Horrible customer service.

Easy online ordering

Easy online ordering, delivery. Accurate engraving

Don’t pay extra for faster shipping

Paid extra for two day shipping g and didn’t get it till after 4 days after shipping. No refund or partial refund given. I paid extra to get it on time.

Update

Update: There was a couple days of delay in shipping, but order arrived in a timely manner! Edit: Previous review had an error.. was looking at wrong order date!

Timely

The transaction was seamless and the shipping was immediate and received quickly. The product meets need and I’m grateful for it. This particular accessory for the master cardiology stethoscope is not widely available so thank you.

Quick

No hassle, quick shipping

Very small engraving on stethoscope.

Great communication and customer…

Great communication and customer service. My package arrived quickly as well.

Ordering is easy..shipping was quick

Ordering is easy..shipping was quick. Order was perfect. Order came and was packaged securely.... Would definitely recommend this company,.

Great product once it arrived (after a phone call to customer service)

The product is great and the customer service agent I spoke with was great....BUT....I paid extra to have the product delivered by 4/18 (as a gift to an employee who is moving on) and it never showed up on the 18th - and no notice of this was given. I had to call and get the information. THen the representative was very helpful in locating the order and expediting its delivery. There should have been better communication from the outset.

This company was prompt with shipment.

This company was prompt with shipment. The stethoscope I ordered came with preferred color and was well made, a nice invoice-easy to understand and packaging was sturdy.

Ease of purchase and price

False advertising all around

False advertising all around. I ordered on a Wednesday with engraving because they advertised “no delay” engraving. Then when I went to check out, I was offered the chance for speedier delivery with 2 day delivery option for an extra $14-ish with delivery date of the next Tuesday. Well, they didn’t finish the engraving until Friday and said they missed the window to ship it out until Monday. At that point I asked for a refund on the $14 I paid in shipping given that they couldn’t deliver on it on their end. They said shipping was just an estimate and refused to refund me. The estimated delivery on this “2 day” shipping was Thursday. Well, today is Thursday and based on the last tracking update, it’s somewhere in the USPS system after it arrived somewhere in Connecticut. I would have opted for a different online seller has I known their “no delay” engraving and 2 day shipping meant absolutely nothing.

Brian MoranIreland · 2 reviews · Experienced 2024-03-11 · Posted 2024-03-19

Did not receive the item I requested

Did not receive the item I requested. Was left with no support due to a delay in reporting that I hadn't received it. Would not recommend if you cannot guarantee that you will be able to sign for your package. Down 200 pounds and nothing to show for it. Really unhelpful customer support.