Medisave US LLP (www.medisave.net) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 75% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 70% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-29.
I tried to order an engraved stethoscope last week as a Christmas gift and it says on their website order will be shipped out within 24 hours and the item was supposed to arrive before Christmas. Fast forward to today and they said my order wasn’t even processed yet and that they are doing orders for expedited shipping first, so basically I got bumped to the end of the line and probably wouldn’t have been even shipped until next week. Their website states they will inform you if there are any delays which they did not obviously and the manager simply said “we’re too busy to contact everyone.” They then offered to ship it out today but with standard shipping it wouldn’t arrive until after Christmas now and then tried extorting additional money from me to have me pay for expedited shipping since they couldn’t have it “eat into their profits.” It seems like a great way to extort additional money from customers around the holiday by saying they can’t guarantee their 24 hour ship time despite advertising it on their website and then not informing customers of any delays, and then extorting them for additional shipping costs.
Anyways just an FYI in case anyone is thinking about ordering anything from medisave.net, think twice and choose another authorized littman dealer! I just reordered with mystethescope.com and they are shipping out the next morning!
Reply from Medisave US LLP2024-01-18
To be clear, 24 hour Dispatch is an option but not for every order. Only orders with premium freight (overnight or guaranteed 2 or 3 Day services) receive expedited production. Our ability to process orders very much depends on overall order volume. This customer chose the free shipping option at our busiest time of the year but was seemingly surprised that the order did not ship the same day. We encourage all customers to contact us directly if they have specific in-hands needs. We will always try to accommodate our customer's reasonable requests for expedited production.
I ordered an Eko Duo Stethoscope that was advertised as coming with a free case and pictured on the website with a custom hard case designed for the Eko. My order came reasonably fast, but without the case. When I reached out, the customer service reply was quick and they were helpful, responding that I had simply not put the free case in the shopping cart. So they promptly sent me one at no cost. However, the case that arrived is a universal hard case for the majority of Littmann stethoscopes. The cut out molding for the Eko doesn't fit it and is not what is shown on their website. When I contacted them again, they replied that the Eko case is no longer available. I requested to return the case and get a partial refund for the $37+ it will cost me to order the correct case from Amazon. Their reply was that they don't "refund free cases" and nothing more. I purchased from Medisave primarily because of the free case, but it's not of use to me. The stethoscope components don't fit the mold and therefore are not secure from falling out or accidentally activating the on-switch to the digital device. I'm very disappointed that they rely on customers to suggest solutions and even though it doesn't seem intentional, the deceptive advertising wasn't rectified with an updated photo and they wouldn't assist with a solution to get me the correct hard case. Nothing is "free". If it's advertised as coming with the order, it's not a gift, but an expected component of the order that should be as described or it's otherwise it's pointless to purchase it.
**UPDATE, I did end up speaking with the company and they explained that the cases they had advertised were no longer available for them. They sent me another stethoscope case at no cost. Although it too does not fit the molding of the exact model, I really appreciated the effort and I can always use another equipment case. I originally rated my experience as a 2 star, but am increasing it to 4 stars. I only asked that they update their photos of the case or make a note that it's not the correct case for the Eko because I had to find it from a 3rd party online.
Reply from Medisave US LLP2024-01-18
In order to receive the free CP2 case from our inventory, it does need to be added to your shopping cart at checkout. We do not issue refunds for free items.
I needed to replace my stethoscope in a short amount of time as I moved and my household goods aren’t going to be delivered for some time. I ordered a stethoscope, and it arrived early, but I realized I had ordered the wrong one. I spoke to Rob on the phone who was incredibly helpful in combining an order for the correct stethoscope and ear tips that I had ordered separately. Both arrived early again, and I am incredibly pleased with the service and the items. I will recommend this site to my friends and colleagues.
Terrible customer service. I bought the digital core stethoscope and made the mistake of getting a free engraving. I didn’t like the acoustics of the stethoscope, but because I got the free personal engraving, they would not take it back, even though I was willing to pay to have the engraving removed. What a scam!
Reply from Medisave US LLP2024-01-18
Personalized items can not be returned to regular stock
This company has a great range of products. It also offers brilliant service: easy to navigate website + payment platform, great customer service, clear email updates, quick and efficient delivery. Would strongly recommend.
The stethoscope I ordered shipped immediately, even engraved with my daughter's name. I purchased the stethoscope for my college age daughter who starts nursing school in January. Great service and quick delivery!
i did not want to have a signature required for my package. now i will have to go on my 1 day off per week and wait in line at the post office. EDIT: my order was a small part. it is a stethoscope tag that I purchased for $12. it is absurd to require a signature for this.
Reply from Medisave US LLP2022-10-20
John, I apologize for the trouble with your package. We do require a signature for all of our orders (with the exception of small parts). This is the best way for us to account for the transport and delivery of these valuable medical devices. Even with this we are seeing an increase in delivery exceptions - especially with USPS. That said, we do have a number of options available for customers like yourself for whom standard USPS delivery many not be ideal. FedEx offers numerous pick up locations that include many Walgreens Pharmacies with 24 hour service.
System was not working properly when trying to order unit even though the attempt was made on numerous devices. Then the order submitted twice after almost 48 hours later, which on the website states orders received by a certain time will be shipped within the same business day confirming the system error. Another reason I could tell the order “didn’t” go through properly was that the cart never emptied. I received an email notice from Robert Kaiser after still not knowing the order had gone through asking about the duplicate orders which caught me by surprise and at first I was thankful for but quickly turned out to be unprofessional with the way he handled the situation after I explained with respect I no longer needed the orders because I had bought the unit elsewhere due to not ever receiving confirmation of the order and time sensitive matter. Not once an apology was offered and basically was told to deal with it. Now I’ve got two stethoscopes and only one set of ears.
Reply from Medisave US LLP2022-09-19
Again, I apologize for the issue with your order. It is always hard for us to know why issues like this (thankfully rare) happen. We did chat about the initial issues you had placing the order. At that time, there were no orders in our system. Two orders were generated and our Engraving Team did catch the duplicates. We canceled one and processed the other and I did email you directly. It was only after the stethoscope had been engraved that you responded with the request to cancel. Most customers are delighted to hear that we caught a duplicate before the order is engraved and can not be returned to regular stock.
The ordering was simple and straight forward. I love love my stethoscope and am very excited to use it. The amplification is amazing. I even had it engraved with my name.
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