Founded in 2008, Milanoo.com is a leading online retail store selling men’s and women’s clothing, wedding and special events items, shoes, and a wide variety of other products. We always strive to provide our customers with high-quality products at a competitive price and cater to customers' explicit needs.
Written by the business, not verified by us.Milanoo (www.milanoo.com) has a 3.1 out of 5 rating on OK.one, based on 542 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 37% give 1 star; The business has replied to 46% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-10-24.
The packaging was nice and protective. My item arrived in perfect condition.
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here.As a professional online shop, we always spare no effort to satisfy our customers. Never hesitate to contact our team if you need any help regarding your orders.
Got my refund quickly and without any hassles. Thank you!
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here.As a professional online shop, we always spare no effort to satisfy our customers. Never hesitate to contact our team if you need any help regarding your orders.
Impressed with how fast my order arrived. Great service!
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here.As a professional online shop, we always spare no effort to satisfy our customers. Never hesitate to contact our team if you need any help regarding your orders.
The shipping was prompt and the tracking information was accurate.
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service.
Scam! Paid for shoes £63+£20 for shipping (supossed to be 2weeks, I was waiting a month). Finally shoes arrived (you guess, nothing like the picture, I ordered size bigger but shoe size is 2sizes smaller than I ordered). They ask me to prove it all of that, I provided with pictures as the shoes are sooooo bad quality. Finally after back and forth for weeks they provided me with adress I can return the goods (turn out that shipping cost is £33)! This is a joke. Shoes end up in the bin! Scam as hell. Don’t buy from them!
Dear Customer, We sincerely apologize for your unpleasant shopping experience. Some of our products have genuine reviews available on the product detail pages. If you have any questions about the product quality, please contact our customer service experts before placing your order to view related product quality images. As most of our products are custom-made and are not intended for resale, we currently do not support free returns or exchanges. Milanoo is committed to providing our users with quality products and services, and we greatly value your feedback. To resolve your issue as quickly as possible, please provide your order number or email address so that we can contact you promptly.
J’ai fait faire la robe sur mesure et on dirait qu’elle a été faite sur moi !
En tant que boutique en ligne professionnelle, nous ne ménageons aucun effort pour satisfaire nos clients. Le soutien de clients comme vous aide notre entreprise à croître et à évoluer. Merci beaucoup pour votre commande. Nous nous réjouissons de votre soutien continu.
My items arrived safely and well-protected. Kudos to the shipping team!
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
The packaging was neat and tidy. It showed that the company pays attention to the little things.
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here.As a professional online shop, we always spare no effort to satisfy our customers. Never hesitate to contact our team if you need any help regarding your orders.
the team is amazing and so helpful. Shout out to them.
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
They have been removing my reviews over and over again. They are scammers, ship damaged items and actually pay for the good reviews they have here (through Black Hat World). I've spent over two weeks now to try and return a pair of damaged boots and they're not willing to pay me back. I have even went to the post office to ask for an official letter that I received and opened the return case the same day yet they don't care. When you buy stuff from the PRC please be aware that they have no obligation to follow any common EU, UK, US laws and logic. They can literally ship you a pair of sunnies for a 1000$ dress with no repercussions. For us who got scammed, report them to the antifraud of your country. I know that here in France they have a big folder of scamming activity and they're on the verge of being banned, Visit "signal conso gouv" to report them in France. Report them on econsumer *dot* gov as well, this makes the most difference!
Cher client, nous vous présentons nos sincères excuses pour votre expérience d'achat désagréable. Tout d'abord, nous n'avons aucun droit de supprimer des commentaires. De plus, nous respectons strictement les lois et règlements en vigueur dans le pays ou la région de nos clients. Nous attachons une grande importance à l'expérience de nos clients et nous nous engageons toujours à améliorer la qualité de notre service client, et nous ne faisons jamais d'expéditions incorrectes. En ce qui concerne le contenu de votre commentaire que nous considérons comme mensonger, nous nous réservons le droit de faire appel.
I love Milanoo costume dress I have purchase 3 dress for cosplay and so far im very happy. The price, quality and material outstanding.
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
they went above and beyond to make sure my purchase came on time. Communication was top tier they even walked me through the ordering process. When I received my item the quality was nice, they felt a little light but they looked great. I’ll definitely be making another purchase
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Everything was neatly packed and arrived safely.
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Cheeply made plastic shoes and i paid 60£!! Do not buy!!!
Dear customer, we sincerely apologize for your unpleasant shopping experience. We highly value your feedback. Please provide your order number or email address, and we will contact you as soon as possible.
I was suspicious at first, but the product came pretty quickly and was of good quality.
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
I ordered shoes and was unhappy with high price in relation with the poor quality. I wrote this into a review and they simply changed it. Reviews are deleted/faked in case they don't like them. Sorry - this is a no go! Such business should be forbidden.
Dear customer, We sincerely apologize for your less-than-pleasant shopping experience. We noticed that your order was placed in 2022, and there are numerous genuine reviews with photos from other customers available under this product to reflect its true quality. We regret that our product did not meet your expectations, and we will continue to work hard to improve our service quality. Wishing you all the best.
Will not stop emailing me despite unsubscribing multiple times
We sincerely apologize for the inconvenience caused. We greatly value your feedback and have forwarded your comments to the technical department, which is currently conducting an urgent investigation and resolution. Thank you for your input.
This is a rip off company. They charge you +$20-30 for shipping and the dresses look nothing from the photo and when you try to return the return shipping will cost you more than $40 just to ship it back which is not worth it! Because they will not refund you for the shipping fee you paid for.
Dear customer, we sincerely apologize for your unpleasant shopping experience. Please be aware that the shipping fees are charged by the courier company, not by our company.
Obsessed with this store. Clothes very nice and good quality. Only issue are the pants, too short. Wish they had pants for tall and more stretch on them.
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
though I'm normally a L, well my chubby self needed an XL. So I called up Milanoo and spoke with Ashley. Super kind and professional on the phone
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
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