Mindvalley is an online school for all the things regular schooling forgot to teach you. We bring you world-class courses from the world's top personal growth authors and brands to allow you to create remarkable transformations in all areas...
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Is Mindvalley legit?
Mindvalley (www.mindvalley.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Education & Training and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 93% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the engaging teachers, wonderful community, and the incredible value found within the various personal growth programs and inspiring live summits. Many people also appreciate the dedicated live support agents who step in with great kindness to resolve membership questions and account problems effectively.
However, some customers also noted frustrations regarding slow responses, navigation hurdles, and an excessive reliance on automated artificial intelligence systems. A few reviewers experienced subscription complications or login hurdles that created unexpected stress and deep emotional upset after completing their financial transactions.
Auto-generated from all reviews of this business. For reference only.
Ynna was able to address my question in a very professional manner and got back to me in a very timely manner as well. I greatly appreciated her assistance in finding a great resolution.
Thank you - I look forward to being a member.
Reply from Mindvalley2026-08-12
Hi Renee,
Thank you so much for leaving such a glowing 5-star review! It’s wonderful to know that Ynna took such great care of you, offering fast, professional, and effective support. We’ll gladly share your praise with her—she’ll be thrilled! A warm welcome to the Mindvalley community, and we can’t wait to embark on this growth journey with you!
I made a typo error on my account email address and was charged as a non-member. Joao found the transaction under the wrong email and kindly refunded my account without question and in a very friendly way. Thank you Joao! I had a great experience and am so grateful! 🙏🏻
Reply from Mindvalley2026-08-12
Hi Wayne,
Thank you so much for taking the time to share your experience! Simple typos happen to the best of us, and we are so glad Joao was able to locate your transaction quickly and sort out your refund with care. We will be sure to pass your special shout-out directly to Joao—it will mean the world to him! Thank you for being such a valued part of the Mindvalley community.
Hi Sue,
Thank you so much for the 5-star review! Providing quick, seamless help through our chat box is always our goal, and we’re so glad you had a great experience. We appreciate you being part of the Mindvalley community!
I received good customer support via email to customer support.
I ended up using email because I was left unattended to whilst using the chat which was unfortunate because it was an urgent matter.
I couldn’t log into my subscription that I had paid for.
Troubleshooting the problem thinking that it was potentially something to do with my login details at my end, uninstalling and reinstalling the app clearing caches and cookies restarting my phone, et cetera, et cetera failed to be successful in allowing me to log into my account.
Eventually when I was responded to by customer service using email I was given an email address within the message that I had apparently changed my login email to. I have never seen this email address before and when putting it into the address bar as if I was going to send a message to it a photograph popped up of the person that emailed address belonged to . This wasn’t a real person shown in the image attached to the email address. It was either AI generated or a picture of a model used on such platforms as LinkedIn.
Somebody within Mindvalley I’m assuming had gone to my account and changed my email address or somebody had hacked my subscription somehow and changed my email address which meant that my real email address no longer worked when logging into my account.
Mindvalley said they would investigate to see how this had happened, but I’ve yet to hear anything.
The support I received was good via email as they reinstated my actual email on my subscription meaning I could login and use it.
It is scary to think that someone could change my personal information within my subscription without my permission or knowledge.
I am waiting for an explanation as to how this could have happened.
Reply from Mindvalley2026-08-12
Hi Caroline,
Thank you for sharing your experience and for your patience while using email support. We take security and account integrity very seriously, and we understand completely how concerning this situation was for you. Because reviews here are posted under display names, we’re unable to locate your specific account directly through Trustpilot. Please send an email to [email protected] asking to be connected to Ray G., Customer Service Supervisor. Ray will personally oversee your case and ensure a thorough investigation is escalated right away to give you full clarity.
This is day 3 for me and I have already taken part in a ZOOM seminar and now been accepted to take part in training to be a qualified Hypnotherapist. I am grateful and humbled for this opportunity to thrive and grow in this field. I joined Mindvalley with the hopes to help my mental, physical, and spiritual self. This excited me greatly and I was truly enjoying the quest I started, but now I can help myself, build a career, and help those in need. Feeling blessed and truly grateful. Thank you Mindvalley
Reply from Mindvalley2026-08-10
Hello Staff,
We highly appreciate your feedback!
It’s incredible to see how quickly your path opened up from working on personal growth to stepping into a career where you can heal and empower others. Mindvalley is a wonderful environment for that kind of transformation, and your excitement and gratitude will serve you—and your future clients—so well.1
Six weeks, 50+ emails, and a $299 refund they admit they never paid
I have never experienced customer service this poor. Mindvalley approved a $299 refund on 3 July. It is now 10 August and I still have not received a penny.
Over six weeks I have exchanged more than 50 messages with their support team and been given at least seven different deadlines, every single one of which passed with no payment. I was told the refund was "processed," then "processed again," then blocked by a "system glitch," then routed through a "manual refund form," then a third-party "Airbase" payout link, then given a series of new dates none of which were ever met.
When I contacted PayPal directly, they confirmed no refund had ever actually been processed despite Mindvalley repeatedly telling me it had. Their own emails even admit "no funds were ever transferred."
Throughout, I dealt with a rotating cast of support agents whose replies were generic and templated, full of apologies but with zero authority to actually release my money. Every request to speak to a manager was ignored. Every request for compensation for the weeks of delay was brushed aside.
As a single-income household, this refund mattered to me, and being strung along for six weeks over money they openly acknowledge they owe has been stressful and, frankly, disgraceful. I am now escalating through PayPal, my card issuer, and the Financial Ombudsman.
If you are considering a purchase, be very aware of how difficult it is to get your money back if anything goes wrong. I would think twice. The irony of the company ethos is unreal
Reply from Mindvalley2026-08-10
Hi Kay,
Thank you for bringing this to our attention. We understand your concern regarding the delay in receiving your refund and the stress involved when resolving payment matters. A supervisor has reached out to you directly via email and will be updating you shortly with confirmation on the exact status of your transaction. Please follow up on that message so we can ensure this is handled for you.
Mindvalley is an amazing platform. It helped me get in touch of my body and the divine in a way I didn’t think I could have. Unfortunately, I found myself not using it as much as I thought I would. I got an email saying that my subscription renewal was coming up. I was a little ignorant thinking that if I deleted the app, it would have also cancel the subscription. One morning, my husband asked me why there was a significant charge on our credit card. I panicked and contacted mindvalley right away, mainly because I’m 39 weeks pregnant and we need to save as much money as we can. The AI response was pretty straightforward and already made me feel at ease as it said that it has sent the information to the right department. Moments later, I got a response from Ligia saying that she understood my situation and would be happy to help to not only cancel my subscription but to give me a full refund. She did explain how everything worked if I want to join mindvalley in the future which was very helpful. I’m beyond grateful for mindvalley to help me through this situation and it was nice that the AI response and Ligia responded with kind words towards my pregnancy. I would recommend mindvalley to anyone who’s interested in this type of work, the content itself is worth while and just how they deal with these tough situations is truly amazing. Thank you.
Reply from Mindvalley2026-08-10
Hi Carole-Anne,
Thank you so much for taking the time to share your story! First and foremost, massive congratulations to you and your husband on your upcoming arrival—we are sending you all our warmest wishes! We completely understand how unexpected charges can create stress, especially at such a special time, and we're so glad that Ligia and our support team could give you complete peace of mind with a fast refund. Thank you for being such a wonderful part of our community, and we hope to welcome you back whenever the time is right!
Hi Ken,
We're so grateful for your feedback! Trust and accountability mean everything to us, and we're glad we could deliver on our commitment to you. Thank you for being a valued part of Mindvalley!
Hi Susan,
Thank you for the 5-star review! Fast and helpful service is always our goal, and we’re so glad we could give you a quick response. We appreciate you being part of the Mindvalley community!
One word !.. COMMUNITY
What we have in common is our Unity we are all from the same source, no matter who we are where we're from no matter whether we're a volunteer a VIP at first class or some other title, above all it's the community, the connection, our hearts meeting people, not with words, not with our minds, but with our hearts, this is what keeps bringing me back to Mindvalley and why I get so much from throwing tribe events that invite people to meet in silence and discover each other's common source we are all one
Reply from Mindvalley2026-08-10
Hello Paul,
We really appreciate your feedback with your recent experience.
It’s powerful how you’ve captured the core of what makes a real community—moving past titles, labels, and intellect to connect on a pure, human level. Facilitating spaces where people can meet in silence and recognize their shared source is profound work.
Please let us know if there's anything else that we need to improve, we're here to listen!
An absolute nightmare to deal with.
Firstly they don’t tell you that VAT will be added to your fee.
Secondly, your access to the programs is severely limited unless you pay even more money.
Thirdly, support is next to non-existence. They are quick to take your money; extra slow to refund.
Given lots of empty promises.
You will be left severely frustrated dealing with this outfit.
Reply from Mindvalley2026-08-10
Hello Tony,
We are very sorry to hear about your negative experience. Clear pricing, easy access, and prompt support are what you should expect from us, and we apologize for falling short.
Here is a quick breakdown and how we can make this right:
• VAT & Fees: Regional taxes (VAT) are automatically added at checkout based on your location. We apologize if this was not clear upfront.
• Program Access: A standard Mindvalley Membership includes full access to our main library of Quests, though a few specialized certifications require separate enrollment.
• Refunds & Support: Mindvalley offers a 15-day money-back guarantee. You should not have to fight for a refund or wait endlessly for support.
Please reach out directly to [email protected] with your account email and order details, and mark it for urgent review. Our team will prioritize your request and process your refund immediately.
AI Mastery has been one of those rare programs where I can clearly see a before and after in what I believe I’m capable of creating.
I came into the program with a lifetime of experience across business, mining, education, wellbeing, sound, facilitation and working directly with people. I had ideas everywhere. What I did not have was the technical pathway to turn all of that knowledge into working digital products and systems.
That changed very quickly.
During AI Mastery I built three very different apps from three very different parts of my life and work. I began turning knowledge that had previously lived in my head, my notes, my training and my practice into things other people could actually use.
That has probably been the biggest shift for me.
I did not just learn how to use AI tools. I learned how to think with AI, build with it, test ideas, structure knowledge, solve problems and create things I genuinely did not think I could build myself.
Noelle hooked me early because she gave us tools we could use immediately. Damien was incredibly easy to follow. Vykintas changed how I think about systems and what happens to a good AI conversation after the chat ends. Vishen’s BlinkLife creation was probably my favourite because it completely opened my mind to what can happen when decades of knowledge are given somewhere to live, connect and keep growing.
There were moments during the program when I would look at something I had actually built and think, how is this even my life now?
I only wish I had more time to go deeper. There were speakers I would have loved to interact with more and whole areas I still want to explore.
I started AI Mastery curious about what AI could do.
I’m leaving with a very different question.
What can I do with everything I already know?
And that question has changed the direction of my future.
Reply from Mindvalley2026-08-07
Hello!
Thank you so much for sharing such a powerful review! Hearing how AI Mastery helped you turn a lifetime of rich experience across so many fields into real, working apps is nothing short of incredible. We are thrilled that Noelle, Damien, Vykintas, and Vishen inspired you to shift not just how you use AI, but how you create with your knowledge. Thank you for being a part of this journey—we can’t wait to see where your path leads next!
Love the variety of guides. Each one of them offer a wealth of knowledge on how to navigate our energy and receive. Mindvalley has changed my life for the better. They have taught me how to manifest abundance in all areas of my life. I am the busiest I have ever been in my Real Estate business, thanks to Mindvalley and their team of amazing instructors! I am truly grateful!
Reply from Mindvalley2026-08-07
Hi Arlene,
Thank you so much for sharing your story with us! Hearing how Mindvalley has helped you step into your power and manifest such incredible growth in your real estate business is truly inspiring. We are deeply grateful to be a part of your journey, and we wish you continued success and abundance in all areas of your life!
The person who was supposed to have the meeting with me did not send the link for me to join
The person who was supposed to have the meeting with me did not send alink to join such a meeting. I was waiting for the link and it never came. I my business, we always send out a reminder link to the client. This was missing and now I have re-booked for Tuesday, August 11 at 10.30 pm
Please make sure the Billing Specialist sends out the link to me in advance of the meeting next Tuesday.
This delayed refund is not what I expected from MindValey
Reply from Mindvalley2026-08-07
Hi Peter,
Thank you for your feedback. We completely understand your expectation for timely communication, especially when it comes to refund requests. We’re currently verifying the details with our team to make sure everything is properly squared away and that you receive your meeting link ahead of time. We appreciate your patience and understanding while we get this sorted.
Great content. Excellent customer service. Genuinely always innovating.
Reply from Mindvalley2026-08-07
Hi Fiona,
Thank you so much for the 5-star review! Hearing that you enjoy our content, customer service, and dedication to constant innovation means the world to us. We’re so grateful to have you in the Mindvalley community as we keep growing together!
Great support team.
Fast answer and assistance.
The application is great also.
Reply from Mindvalley2026-08-06
Hello Cliente,
Thank you for the wonderful feedback! We're thrilled to hear that you love the app and had a great experience with our support team. We're always here to help!
Thank you very much for your prompt support. The customer service representative was very kind and, above all, extremely helpful.
Reply from Mindvalley2026-08-05
Hi Ayurveda,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that our customer service representative was able to provide you with prompt, kind, and helpful support.
Delivering excellent service is our top priority, and your feedback means the world to our team. If you ever need assistance again in the future, please don't hesitate to reach out.
Have a fantastic day!
The response and action were immediate. Very easy and friendly. Thank you very much!
Reply from Mindvalley2026-08-05
Hi Guadalupe,
Thank you so much for the wonderful feedback! We are thrilled to hear that our team was able to jump into action quickly and make the process easy for you.
Providing fast and friendly support is exactly what we aim for, and it is incredibly rewarding to know we hit the mark. We truly appreciate your kind words, and we are always here if you need anything else in the future!
Kathleen OsbornUnited States · 2 reviews · Experienced 2026-08-02 ·
★★★★★
This is Hands Down the Best Company Ever
I've had to chat with support about 3 times in the past few days, mainly because of issues I caused myself (duplicate accounts, forgot what kind of membership I had, etc.). Without fail, every single interaction with everyone, be it Adam the bot or the real live humans, was perfect. Even Adam was delightful and passed me to the humans quickly. I am honestly blown away by the joy they all exuded. Their obvious happiness at helping me was accompanied by 100% knowledge of my account, how the membership works, and how to solve the problems. In addition, the follow up was remarkable. I accidentally ended one chat, and the lady promptly emailed me and apologized for ending the chat! I love this company and I wish they would pass this culture to every other company in the world. Go beyond companies! Pass it on to every person! The world would be a better place.
Reply from Mindvalley2026-08-05
Hi Kathleen,
Thank you for such an extraordinary review! We're thrilled that both Adam and our live team were able to guide you through your account details quickly and joyfully. Culture is everything to us, and knowing that our team's dedication and prompt follow-up left such a lasting impression brings a huge smile to our faces. Thank you for being such an incredible part of the Mindvalley community and for sharing your light with us!
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