About NewMindStart
Data updated- Website
- newmindstart.com
- Category
- Education & Training
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 207 reviews
- Replies to negative
- 98% (63/64)
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About this business
Reconnect to your mind, body, and spirit!Do exercises with Newmindstart from your computer or phone and improve all areas of your life: health, relationships, emotional and spiritual well-being, and acquire new skills and knowledge.
Written by the business, not verified by us.Is NewMindStart legit?
NewMindStart (newmindstart.com) has a 3.7 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Education & Training and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support team for being extremely responsive, helpful, and exceptionally kind during all their interactions and inquiries. Reviewers often highlight the remarkably prompt communication, professional guidance, and efficient problem-solving provided by the dedicated staff members. However, some customers also noted unexpected charges linked directly to automatic monthly subscriptions after their initial trial periods. A few reviewers experienced frustrating difficulties when trying to cancel active memberships or when seeking refunds for unapproved payments. Despite these billing concerns, many people still emphasize the overall positive support experience offered by the team.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent customer service!A special…
Excellent customer service!A special thank you to Thomas, the customer service support manager,for his professionalism, efficiency and outstanding service. Highly recommended
Reply from NewMindStart2026-09-01
Hi Ibraheem, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Thomas hears your thanks. Best regards, Customer Support Team at NewMindStart
Tricking you into unauthorised subscription, be careful
I purchased a low cost one time class and a few months later I discovered I’ve been paying 39$ monthly, without agreeing or any receipt or reminders send to email. I searched my mail but nothing of the name “new mind master” in any variation was found. And I suspect it’s deliberate so you won’t get on the scam. To sum it up, in my experience this is a scam. Update after newmindstart reply: You’re asking my mail but weirdly enough, a few hours after I had to cancel my card for my credit card company to refund me for the unauthorised transactions, you suddenly have my mail and send me something about “FREE” session. So you have my mail and never bothered to update me about my “subscription” which I never willingly approved, never sent receipts, or you don’t have my mail, only credit card? 🤨 which one is it?
Reply from NewMindStart2026-08-31
Hi there, Thank you for sharing your feedback. We truly want to assist you, but unfortunately, we couldn’t locate your account in our system based on the information provided here. Could you please provide your email reaching out to our Support Team? We’ll be happy to look into this further and resolve your issue promptly. Please contact us via WhatsApp https://wa.me/19292351304 or email [email protected]. We’re here to help! Best regards, Customer Support Team at NewMindStart
My experience
Maria in Customer Support was very helpful. She answered my email very quickly and was very pleasant.
Reply from NewMindStart2026-08-31
Hi Ida, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Maria hears your thanks. Best regards, Customer Support Team at NewMindStart
Maria, prompt customer service!
Maria, their customer service manager was very helpful and prompt with my customer service. I appreciate it!!
Reply from NewMindStart2026-08-31
Hi there, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Maria hears your thanks. Best regards, Customer Support Team at NewMindStart
I liked my purchase and it was helpful
I liked my purchase and it was helpful. Good app and good content. I wanted to cancel afterwards because I don’t have time to follow some courses and Nicolas was very quick and efficient. It was done in 2 minutes. Thanks
Reply from NewMindStart2026-08-31
Hi Zineb, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Nicolas hears your thanks. Best regards, Customer Support Team at NewMindStart
When I first joined
When I first joined, I had questions. I got quick answers. Louise was very kind.
Reply from NewMindStart2026-09-01
Hi Betsy, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Louise hears your thanks. Best regards, Customer Support Team at NewMindStart
Thie course was amazing i love It
Thie course was amazing i love It, thank you♥️
Reply from NewMindStart2026-08-31
Hello Tequi, Thank you for your great feedback! Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content. Best regards, Customer Support Team at NewMindStart
costumer service
costumer service (Annet) is very fast, easy understandable and kind
Reply from NewMindStart2026-08-31
Hi Francy, Thanks for your kind feedback! I’m glad you’re happy with our support, and I’ll make sure Annet hears your thanks. Best regards, Customer Support Team at NewMindStart
BEWARE OF SUBSCRIPTION TRAP with their Low Cost Courses!
I have been charged a monthly subscription fee, 3 months after I cancelled it in May 2026. I bought an online course advertised for $1USD on 21 May 2026. It wasn't until I had paid for the course that I realised that there was a 7 day free trial, then a monthly subscription of $39USD would be charged. I immediately attempted to cancel the trial on the same day, following the instructions for cancellation in the 'Membership' section of my account . However to complete the cancellation you require an emailed link from NewMindStart, which they did NOT send. I think this is a deliberate action on the company's part. As I didn't receive the cancellation link, I emailed the company on 25 May 2026 requesting cancellation of the subscription before the trial free period ended. I received a reply same day, offering me a lower monthly subscription fee to continue. I declined the offer and again requested that the subscription be cancelled. I then received a reply the same Customer Support person, advising me that 'Your trial has been canceled as requested, and no charges are planned.' So imagine my surprise when I noted on my credit card statement this month, a charge from NewMindStart on 25 August 2026, equivalent to $39USD. I then reviewed my earlier credit card statements and found that 2 other subscription fees had been charged on 25 July 2026 and 25 June 2026. I emailed Customer Support on 27 Aug 2026 advising them of the error and requesting a refund of the 3 monthly charges. To date I have not received a reply. After emailing NewMindStart I notified my Bank of the erroneous charges. I also submitted a notification to the Cybercrime Reporting Unit in Australia and was advised that this tactic is commonly known as a Subscription Trap. I believe that this company proceeded to fraudulently charge me a monthly subscription fee after deliberately not cancelling the trial as requested. After I logged in to my account with NewMindStart I could see that the subscription had indeed not been cancelled. I was able to cancel the subscription from my account on 29 August 2026. This company is unscrupulous in regards to trapping you in to a monthly subscription with a very low cost course, and making it very difficult to cancel the subscription. I would be very wary of giving your credit card details to this company. If you are not monitoring your credit card account closely, you could be stung for hundreds of dollars by the time you realise it. DO NOT BUY ANY OF THEIR $1 COURSES UNLESS YOU WANT TO BE TRAPPED INTO A MONTHLY SUBSCRIPTION THAT YOU DIDN'T WANT... AND IS DIFFICULT TO CANCEL.
Reply from NewMindStart2026-08-31
Hi Christine, Thank you for sharing your feedback. It seems you added a new 7-day trial in your account after your subsctiption was canceled. After the trial period, the subscription automatically renews unless canceled. I can confirm that our Support Team has received your request, canceled your subscription, and processed a refund for you. If you have any remaining concerns or additional questions, please feel free to reach out to our Support Team via email at [email protected] or WhatsApp at https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
They will scam you if you try to cancel
Cancelled the subscription during the trial phase. Took a screenshot. Thought it was done. 5 months later realise I’ve been getting charged monthly $89! Go back in and see that my subscription is still active. Re cancel it. Take another screenshot. Go and find my screenshot from 5 months earlier and it’s there only there to half is blank, just white screen. Now either I’m mistaken and didn’t cancel but took a random screenshot of a black screen in their website with their info at the bottom or this is legit a way to scam people out of their money!!
Reply from NewMindStart2026-08-31
Hi Sachelle, We are sorry about the situation. We checked your account and sent you an email with more information regarding your concern. If you have additional questions or require assistance, feel free to reach out to us directly via email: [email protected], or WhatsApp: https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
Beautiful lessons
Beautiful lessons, experienced teacher! Thank you so much 🌞
Reply from NewMindStart2026-08-31
Hello Celestina, Thank you for your great feedback! We are glad you loved the course! Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content. Best regards, Customer Support Team at NewMindStart
Asmar was very helpful and kind
Asmar was very helpful and kind. Thank you.
Reply from NewMindStart2026-08-31
Hi there, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Asmar hears your thanks. Best regards, Customer Support Team at NewMindStart
This was my first time paying for…
This was my first time paying for something online, and I did not know how the system works, and it seems like I need to pay monthly but I was not aware of that, so is reachout to your WhatsApp chat and Mr, Alex help me, thank you Alex for you patience with me
Reply from NewMindStart2026-08-31
Chirsity, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Alex hears your thanks. Best regards, Customer Support Team at NewMindStart
Carrie made my experience so easy and…
Carrie made my experience so easy and was very helpful with my request and prompt.
Reply from NewMindStart2026-08-31
Hi Tracey, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Carrie hears your thanks. Best regards, Customer Support Team at NewMindStart
Cancelled Sciatica Reset
I paid for a course for Sciatica Reset and needed to cancel shortly thereafter. Customer service responded in a timely fashion providing a cancel confirmation email. Thanks to Aslan, Customer Support Manager I do not have to worry about any future unwarranted billing. With gratitude.
Reply from NewMindStart2026-08-27
Hello Sydni, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Aslan hears your thanks. Best regards, Customer Support Team at NewMindStart
Great company with excellent team…
Great company with excellent team members. All extremely helpful. Highly recommended
Reply from NewMindStart2026-08-27
Hello Paula, Thank you for your great feedback! Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content. Best regards, Customer Support Team at NewMindStart
Lymphatic Fascia reset + so, so, so much more! give it a try!
So, I started out with the 7-day free trial & the 1st video I tried was the Lymphatic Fascia Reset. When I say, I had NO IDEA that my root chakra or lymphatic fluid was blocked, and how I felt after... lets just say, a lot was released for me. I will be using these for the foreseeable future for sure!! The subscription is quite pricey, but the relief that I get when I do utilize the videos is very helpful. There are so many others I cant wait to try and use as well. Its like a whole body solution!
Reply from NewMindStart2026-08-27
Hello Cera, Thank you so much for sharing your experience! We’re really glad to hear that you found the Lymphatic Fascia Reset helpful and that you’re enjoying exploring the different courses on the platform. We truly appreciate your feedback about the subscription price as well. It’s great to know that the exercises have been providing you with relief and that you’re looking forward to trying more of the content. Best regards, Customer Support Team at NewMindStart
I signed up for a 99 cent class that I…
Update they, within an hour have me sending the email to them. An agent had not only written me back but also processed a full refund. So I one hundred percent changed my opinion about the app comma and if I were in a different financial situation, I probably could gain a lot out of it I signed up for a 99 cent class that I was not happy. I had even spent that on because it was full of information that was basically common sense. However, it is now multiple weeks later. And I wake up this morning to find the last forty dollars. In my trekking account has been taken by this company to which I never, ever signed up for a membership!!!!!!! I am so sick of these sneaky apps doing this. If you have a good product, it will sell. You don't have to steal people's money
Reply from NewMindStart2026-08-28
Hi Jessica, Thank you for sharing your feedback. We are very sorry that this situation has upset you. 🙏 It seems that during your purchase, you opted into a 7-day trial, which provides access to all our courses. After the trial period, as per the terms outlined during the purchase process, the subscription automatically renews unless canceled. I can confirm that our Support Team has received your request, canceled your subscription, and processed a refund for you. If you have any remaining concerns or additional questions, please feel free to reach out to our Support Team via email at [email protected] or WhatsApp at https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
Customer support manager Arnet
Patient, kind and knowledgeable customer service representative!
Reply from NewMindStart2026-08-26
Hello Donna, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Annet hears your thanks. Best regards, Customer Support Team at NewMindStart
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