Reconnect to your mind, body, and spirit!Do exercises with Newmindstart from your computer or phone and improve all areas of your life: health, relationships, emotional and spiritual well-being, and acquire new skills and knowledge.
Written by the business, not verified by us.
Is NewMindStart legit?
NewMindStart (newmindstart.com) has a 3.7 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Education & Training and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support team for being extremely responsive, helpful, and exceptionally kind during all their interactions and inquiries. Reviewers often highlight the remarkably prompt communication, professional guidance, and efficient problem-solving provided by the dedicated staff members.
However, some customers also noted unexpected charges linked directly to automatic monthly subscriptions after their initial trial periods. A few reviewers experienced frustrating difficulties when trying to cancel active memberships or when seeking refunds for unapproved payments. Despite these billing concerns, many people still emphasize the overall positive support experience offered by the team.
Auto-generated from all reviews of this business. For reference only.
I bought a course about face massage and inside. It was just a copy of another course. When I contacted customer service, Maria helped me to exchange the course for something else and was very fast and pleasant in communication.
Reply from NewMindStart2026-08-24
Hello Ola,
Thank you for your great feedback! I’ll make sure Maria hears your thanks.
Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content.
Best regards,
Customer Support Team at NewMindStart
Every time I finish the Trauma Body Map, I’m moved to tears. Such an amazing lesson just 30 minutes, yet it creates a powerful full-body activation. Thank you so much! ❤️
Reply from NewMindStart2026-08-24
Hello Yuliya,
Thank you for your great feedback! We are glad that you loved the course!
Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content.
Best regards,
Customer Support Team at NewMindStart
Nicolas helped with the billing issue I had on the platform. He identified the issue and consulted me very professionally.
Reply from NewMindStart2026-08-24
Hi there,
Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Nicolas hears your thanks.
Best regards,
Customer Support Team at NewMindStart
I find this app really helpful and I needed some help and a lady called Carrie helped me through to get to where I needed to be
Reply from NewMindStart2026-08-24
Hi Uzma,
Thanks for your kind feedback! I’m glad you’re happy with our support, and I’ll make sure Carrie hears your thanks.
Best regards,
Customer Support Team at NewMindStart
Julia was very considerate, helpful and responsive to my situation. Excellent customer support.
Reply from NewMindStart2026-08-24
Hi there,
Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Julia hears your thanks.
Best regards,
Customer Support Team at NewMindStart
I had an excellent experience with the customer service team, especially with Carrie. She was incredibly kind, professional, patient, and attentive throughout our communication. She responded to my messages very quickly, took the time to listen to my concerns, and made sure everything was clearly explained.
What I appreciated the most was the way Carrie treated me with respect and genuine care. Excellent customer service is not only about answering questions, but also about making the customer feel heard and valued, and Carrie definitely did that.
Thank you so much, Carrie, for your dedication, kindness, and outstanding service. People like you truly make a difference and are a great representation of excellent customer care. I sincerely appreciate all of your help and would happily give you five stars!
Reply from NewMindStart2026-08-24
Hi Mauro,
Thank you so much for your amazing feedback! It’s wonderful to hear how much Carrie's support meant to you. I’ll be sure to share your kind words with her—and I totally agree, she’s incredible!
Best regards,
Customer Support Team at NewMindStart
The reply was fast,the problem was solved right away. Annet was very professional and efficient. Thank you!
Reply from NewMindStart2026-08-24
Hi Olga,
Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Annet hears your thanks.
Best regards,
Customer Support Team at NewMindStart
Customer service was prompt and thorough. They resolved my account issue entirely
Reply from NewMindStart2026-08-24
Hello Drew,
Thank you for your great feedback! Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content.
Best regards,
Customer Support Team at NewMindStart
Maria is so helpful 😊
She answered my question promptly and explained everything really well.
I appreciate the clarification and I return to company's that excel in customer service ... like NewMindStart
Oh and their courses are great!! 5/5 🌟
Reply from NewMindStart2026-08-24
Hi Dee,
Thank you so much for your amazing feedback! It’s wonderful to hear how much Maria’s support meant to you. I’ll be sure to share your kind words with her—and I totally agree, she’s incredible!
Best regards,
Customer Support Team at NewMindStart
Customer service was prompt and excellent,I dealt with Thomas who promptly responded to me.
The lessons were very helpful.
Reply from NewMindStart2026-08-21
Hi Kelvin,
Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Thomas hears your thanks.
Best regards,
Customer Support Team at NewMindStart
My issue has been successfully resolved, and I have received the refund.
Although the subscription situation was initially unclear and upsetting, the NewMindStart support team carefully reviewed my case and found a fair solution. I sincerely appreciate their assistance, understanding and professional approach.
Thank you for resolving the matter.
Reply from NewMindStart2026-08-21
Hi Irina,
Thank you for sharing your feedback. We truly want to assist you, but unfortunately, we couldn’t locate your account in our system based on the information provided here.
Could you please provide your email reaching out to our Support Team? We’ll be happy to look into this further and resolve your issue promptly.
Please contact us via WhatsApp https://wa.me/19292351304 or email [email protected].
We’re here to help!
Best regards,
Customer Support Team at NewMindStart
I had issue with log in in the courses I purchased via Instagram but I received a great assistance by Pauline, customer service of Mindstart via WhatsApp and my issue was resolved in same day. I am now happily able to log in and access the courses.
Reply from NewMindStart2026-08-24
Hi Serena,
Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Pauline hears your thanks.
Best regards,
Customer Support Team at NewMindStart
Good lesson but less confidential customer service
1. I like the way you organize the content in each lesson. Firstly, about practice to release the fascia by massaga ball, roller. Next will guide to strenghthen the muscle related to the fascia and the weak posture.
2. Your instructors work well and clear.
3. Your weakness: you are not tell the truth while work with client. I want to stop after 3 days of trial because of my travel the next days. The one who chat with me ask the reason and suggested me a lower fee for my busy dituation. But I finally was charged the full fee. Although it is not too expensive but it is unbelievable, not confidential and give me a bad sense.
Reply from NewMindStart2026-08-21
Hello Hoa,
Thank you for taking the time to share such detailed feedback. We’re glad to hear that you found the course content well organized and appreciated the instructors’ clear guidance.
We’re sorry to hear about your experience during the cancellation process.
Best regards,
Customer Support Team at NewMindStart
I had a membership question before I even started one. I sent an email with a query and received automated response that it can take up to 24 hours for the email to be picked up.
However, Aslan got back to me within MINUTES and provided the requested information.
Thank you, Aslan, from a prospective customer and have a great day!
Reply from NewMindStart2026-08-21
Hi Masa,
Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Aslan hears your thanks.
Best regards,
Customer Support Team at NewMindStart
I had a payment issue, but the solution was perfect for me. The support was perfect also, fast and flexible.
Thanks for Julia's help. :) She is very kindness and helpful. :)
Reply from NewMindStart2026-08-21
Hi Attila,
Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Julia hears your thanks.
Best regards,
Customer Support Team at NewMindStart
Great class felt really good after. Very relaxing and freeing
Reply from NewMindStart2026-08-21
Hello Wendy,
Thank you for your great feedback! We are glad you loved the course! Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content.
Best regards,
Customer Support Team at NewMindStart
Alex, a customer service manager, assisted me so quickly that I was surprised. I thought the reply would be a request for more information but it was actually the solution of my issue. I have not felt so taken care of in a long time.
Thank you!
Reply from NewMindStart2026-08-19
Hi there,
Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Alex hears your thanks.
Best regards,
Customer Support Team at NewMindStart
Amazing technology that works!
Viktor's techniques have been so beneficial while changing my diet to mostly alkaline , I feel this exercise has been really beneficial in so many ways.
Reply from NewMindStart2026-08-19
Hello Pashet,
Thank you for your great feedback! We are glad you loved the course!
Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content.
Best regards,
Customer Support Team at NewMindStart
She is an excellent teacher. Her words match the breath and the movement gracefully and is very encouraging.
Reply from NewMindStart2026-08-20
Hello there,
Thank you for your great feedback! We are glad you loved the course!
Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content.
Best regards,
Customer Support Team at NewMindStart
Hello Lama,
Thank you for your kind feedback! Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content.
Best regards,
Customer Support Team at NewMindStart
Leaply
Liven
Riseguide
Movesmethod
MusesAcademy
Neurotoned
Mindbodyface
smooche