Reconnect to your mind, body, and spirit!Do exercises with Newmindstart from your computer or phone and improve all areas of your life: health, relationships, emotional and spiritual well-being, and acquire new skills and knowledge.
Written by the business, not verified by us.NewMindStart (newmindstart.com) has a 3.7 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Education & Training and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-09-02.
Reviewers had a great experience with this company. Customers frequently praise the support team for being extremely responsive, helpful, and exceptionally kind during all their interactions and inquiries. Reviewers often highlight the remarkably prompt communication, professional guidance, and efficient problem-solving provided by the dedicated staff members. However, some customers also noted unexpected charges linked directly to automatic monthly subscriptions after their initial trial periods. A few reviewers experienced frustrating difficulties when trying to cancel active memberships or when seeking refunds for unapproved payments. Despite these billing concerns, many people still emphasize the overall positive support experience offered by the team.
Auto-generated from all reviews of this business. For reference only.Nara was quick to respond every time. Gave me a good offer however at this time I am choosing to keep things simple and streamlined. Nara is an asset to your company and should get a raise!
Hi Barbara, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Nara hears your thanks. Best regards, Customer Support Team at NewMindStart
Carrie at the support system helped me very quick and effective, thanks
Hi Barbara, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Carrie hears your thanks. Best regards, Customer Support Team at NewMindStart
I found the courses at Newmindstart to be very valuable, and I really appreciated their willingness and promptness in helping me resolve an issue with a course that did not exactly match what I needed. They were very helpful and accommodating, and they they did everything possible to make sure I had a satisfying experience. I would especially like to thank Annet, Nara, and Serafi, who were all extremely kind.
Hi Laura, Thanks for your freat feedback! I’m glad you’re happy with our support, and I’ll make sure Annet, Nara, and Serafi hear your thanks. Best regards, Customer Support Team at NewMindStart
I'd steer clear of this platform which is based on the model 'tempt people with a cheap deal'. What will happen when you pay for your course is that they will add your details into a expensive subscription. This will only be explained after the fact at the bottom of the confirmation email. This model for ripping people off is big business. The three mins I spent looking at what was on offer and what was in the course I purchased confirmed that it is mostly very poor quality and not even worth $1. There are much better course providers out there than this one.
Hi Claire, Thank you for sharing your feedback. We are very sorry that this situation has upset you. 🙏 It seems that during your purchase, you opted into a 7-day trial, which provides access to all our courses. After the trial period, as per the terms outlined during the purchase process, the subscription automatically renews unless canceled. I can confirm that our Support Team has received your request, canceled your subscription, and processed a refund for a course for you. If you have any remaining concerns or additional questions, please feel free to reach out to our Support Team via email at [email protected] or WhatsApp at https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
Thanks, Nara
Hi Erika, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Nara hears your thanks. Best regards, Customer Support Team at NewMindStart
I recently purchased the Neuro Art Therapy online course, which is an excellent course! Without knowing it, I also applied for a trial, which I successfully cancelled, with the kind and efficient assistance of Carrie ( Customer Support Manager ). I am grateful for the fast and trouble-free customer support service I received. Thank you very much!! Odelia
Hi Odelia, Thanks for your kind words! I’m glad you’re happy with our course and our support, and I’ll make sure Carrie hears your thanks. Best regards, Customer Support Team at NewMindStart
Serafi, Customer Support Manager quickly answered and address my concerns. Very sastisfied with the support.
Hi Jessica, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Serafi hears your thanks. Best regards, Customer Support Team at NewMindStart
I’ve been buying little programs on NewMindStart for a couple of years. They are very affordable and always of good quality. Membership is a little too pricy for me, but getting a programs that interests me every once in a while is great. I asked for a refund for one program that just wasn’t right for me within the 14-day period. I got a response from a real person the same day, offering a program trade. I mentioned another little issue, got a prompt response, got the program trade. So very pleased with such kind and effective customer service.
Hello Anastacia, Thank you for your great feedback! Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content. Best regards, Customer Support Team at NewMindStart
Scam! Scam! Scam! They will show they you will be charged only a dollar and they won’t show the hidden subscription they are sticking to your card. Its not a one time payment. 72 cad which they will not refund I requested the customer service manager Maria! I requested so many times that I was not aware of the subscription as it said its one time payment only but she refused my refund and she was so inhuman that she didn’t even consider that I am a single mom who is very tight on budget. These people are thief they wanna steal your money and they talk about aboiding stress and all the relaxing speech therapy crap They are the real reson of stress Dont even try them Fraud they are!!
Hi Pallavi, Thank you for sharing your feedback. We are very sorry that this situation has upset you. 🙏 It seems that during your purchase, you opted into a 7-day trial, which provides access to all our courses. After the trial period, as per the terms outlined during the purchase process, the subscription automatically renews unless canceled. I can confirm that our Support Team has received your request, canceled your subscription, and processed a refund for you. If you have any remaining concerns or additional questions, please feel free to reach out to our Support Team via email at [email protected] or WhatsApp at https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
EVery Single class on this platform is impactful, sensational and truly transformational. I can't get ENOUGH of the trainings. Such a wide variety and I use it daily. The membership is DEFINITELY worth while as you will not stop using the trainings. I have been with them for over a year and I consistently use the platform. Their customer service team are exceptional, efficient and helpful too. Can't recommend this highly enough. Thank you to all the contributers, facilitators and people who bring this to the world. I appreciate you deeply. Thank you.
Hello Jessica, Thank you for your great feedback! We are glad you loved our course and our support team! Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content. Best regards, Customer Support Team at NewMindStart
Aslan answered me immediately and solved my issue right away!! She was great!! 💯 Thank you so much 🙏😊
Hi Chrisanthi, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Aslan hears your thanks. Best regards, Customer Support Team at NewMindStart
A friendly and prompt response from Louise at customer services promptly solved my problem.
Hi Nina, Thanks for your kind feedback! I’m glad you’re happy with our support, and I’ll make sure Louise hears your thanks. Best regards, Customer Support Team at NewMindStart
Update: Newmindstart ended up giving me a refund on the subscription after I contacted customer service again. I am satisfied with the outcome of this and appreciate the refund. I purchased a promotion product for 1€ and was automatically billed for a subscription that I didn’t not sign up for. When I reached out to the company they said there was no refund policy on their subscription, which is total bs because they say they offer 14-day money back if you are not satisfied with their product. They trick you with the 1$ to get your back info. Total scam!!
Hi Dimitra, Thank you for sharing your feedback. We are very sorry that this situation has upset you. 🙏 It seems that during your purchase, you opted into a 7-day trial, which provides access to all our courses. After the trial period, as per the terms outlined during the purchase process, the subscription automatically renews unless canceled. I can confirm that our Support Team has received your request, canceled your subscription, and processed a refund for you. If you have any remaining concerns or additional questions, please feel free to reach out to our Support Team via email at [email protected] or WhatsApp at https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
I have found the information super helpful in my own recovery journey and also in my work with clients. The communication back with Nicolas has also been amazing. Recommend!
Hi Chrissie, Thanks for your kind words! I’m glad you’re happy with our courses and our support, and I’ll make sure Nicolas hears your thanks. Best regards, Customer Support Team at NewMindStart
I signed up for a $1 course as advertised. No where that read upon accessing the course did I read that after only 1 week, I would be fully subscribed to a $39 a month membership. I asked for a refund after I saw the full membership price on my credit card and they denied any refund. I didn’t even access the program I bought for a $1. At a later time, the company did refund my subscription. Would highly recommend carefully reading all terms and conditions when signing up for a trial.
Hi Ryan, Thank you for sharing your feedback. We are very sorry that this situation has upset you. 🙏 It seems that during your purchase, you opted into a 7-day trial, which provides access to all our courses. After the trial period, as per the terms outlined during the purchase process, the subscription automatically renews unless canceled. I can confirm that our Support Team has received your request, canceled your subscription, and processed a refund for you. If you have any remaining concerns or additional questions, please feel free to reach out to our Support Team via email at [email protected] or WhatsApp at https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
Misleading $1 offer resulted in an unexpected $39 subscription charge I purchased what was prominently advertised to me as a $1 offer. The advertisement and checkout heavily emphasized the $1 price, including a large “Buy for $1” button. I did not understand that I was also entering into a recurring subscription that would charge me $39 after the trial period. Had the $39 recurring subscription been as clear and prominent to me as the advertised $1 price, I would never have completed the purchase. After discovering the $39 charge, I contacted NewMindStart immediately. They cancelled future payments but refused my request to refund the $39, citing their cancellation and refund policy. My issue isn't that subscription terms didn't exist somewhere in the checkout process. My issue is how the offer was presented. The $1 price was extremely prominent while the much more significant recurring financial commitment was far easier to overlook. I believe consumers should be shown recurring charges just as clearly and prominently as the introductory price used to attract them. I have screenshots of the checkout offer, my account showing the $39 subscription, and my conversation with customer support. I would advise anyone considering a NewMindStart $1 promotion to carefully inspect every part of the checkout process and make sure you understand whether a recurring subscription is being activated.
Hi Brenda, Thank you for your feedback. I want to clarify that during your purchase, the conditions for the 7-day trial and the subscription charge were clearly presented on every step. As outlined in our terms, subscription charges are non-refundable once the trial ends. Your subscription has already been canceled, and no further charges will be made. If you have additional questions or require assistance, feel free to reach out to us directly via email: [email protected], or WhatsApp: https://wa.me/19292351304. Best regards, Customer Support Team at NewMindStart
Hello Ana, Thank you for your great feedback! Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content. Best regards, Customer Support Team at NewMindStart
I received a very fast response from Alex, and everything was sorted out in a very efficient manner.
Hi Limor, Thanks for your kind words! I’m glad you’re happy with our support, and I’ll make sure Alex hears your thanks. Best regards, Customer Support Team at NewMindStart
Great course, very powerful
Hello Marion, Thank you for your great feedback! We are happy you loved the course! Your recommendation means the world to us, and we look forward to continuing to offer excellent service and valuable content. Best regards, Customer Support Team at NewMindStart
I’ve had such a great experience with NewMindStart, and especially with Louise, who has been absolutely amazing. She replies incredibly quickly, is always helpful and patient, and genuinely goes out of her way to solve any questions or problems. It makes such a difference when you feel there is a real person there who actually wants to help you. The customer service has been excellent, the whole experience has been very positive, and I’m genuinely so happy that I decided to subscribe. Thank you, Louise, for making everything so easy. Highly recommended! ⭐️⭐️⭐️⭐️⭐️
Hi Briggitte, Thank you so much for your amazing feedback! It’s wonderful to hear how much Louise’s support meant to you. I’ll be sure to share your kind words with her—and I totally agree, she’s incredible! Best regards, Customer Support Team at NewMindStart
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