Miniso, stylized as MINISO, is a Chinese low-cost retailer and variety store chain that specializes in household and consumer goods including cosmetics, stationery, toys, and kitchenware.
Is Miniso legit?
Miniso (www.miniso.com) has a 1.7 out of 5 rating on OK.one, based on 193 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 32 of them were added in the last 12 months. Last updated 2026-10-25.
If I could give zero stars I would. They don’t post that if an item is 50% off you cannot return it. There is no realistic way to reach any type of central customer service. The store manager where I shopped should not be allowed to interact with people. He is disrespectful, rude, intimidating and when you try to be polite and reasonable he tells you “get out of my store!” He also threatens to call security…on someone who was polite and trying to be reasonable with him. The store isn’t very busy and seems to have just one clerk…who was very nice. But the manager was just awful. So neither I nor anyone I know will ever shop there again. They are not customer friendly and seem to think the customer is there to serve them, not vice versa. It was a very bizarre experience.
Order took two weeks and still not delivered. I read reviews and got really worried so I emailed the support team. They responded and apologised my item was delivered within 3 days of response. On this basis they were really quick to rectify the situation. Although I feel I would rather buy direct from shop and not on line.
This was my first and last purchase from Miniso. It stopped working two days after I bought it, so I took it to an exchange. They blamed it on my using a powerful rechargeable battery. I explained it wasn't broken when it wasn't charged, but they didn't believe me. They later replaced it with a new one, but it broke again after a week, and this time, it wouldn't turn off.👎
Garbage store security guard follows people like breathing down your neck so tomorrow I’m gonna go buy a fidget cube at another store and rub it in his face. Then walk out with it and be like yeah not yours bye! This is the store on Granville street! And fyi Mr security guard your job is to watch the merchandise not profile people I wonder how you’d like it if people did that to you because of your skin color I bet you’d be pulling the race card!
We paid already but they say we haven’t paid the they told us to wait a while for the money to transfer back to our phone but after half an hour the money was still not refund and they took the recipe from the recycling bin so our recipe was crumpled
Absolute trash store, they had the wrong prices on all the plushy's and instead of honoring it, they made us return it and would not out of the price which is actually illegal. Don't both going here they try to rip you off. I just left the store in Novi Michigan at Twelve Oaks Mall and they give you nothing but excuses.
HORRIBLE experience today with the store Miniso!!! I asked simply if I could split the payments, put 20$ on my card, and the rest on my credit card. HE CHARGED THE WHOLE AMOUNT!! Taking out all the money in my bank account and I am a student. Instead of apologizing, he told me he couldn't refund it, and told me it was my fault for not using my credit card first. lol I've done this plenty of times, never has happened to me. Any smart employee would have typed in 20$ or at least apologized. Never EVER coming back.
Minso legos are so butt like I’m not kidding. I littealy wanted to do the capybara legos but they’re such bad matieral and so confusing to do. Never buy legos thier even tho it’s cheap. #i #want #my #mony #back
Miniso derby
Rude staff
I tried to purchase a reduced cup at the till the price was higher than to ticket said, instead of just apologising & saying it had been miii was marched over& given a lesson in minso pricing strategy
Very embarrassing I had to walk out
Sent email to company reply just stated company pricing policy
Will never shop in this store again
This company almost seems to be run as two different bodies. On the one side, when I’ve gone in store, the staff and polite and helpful and I’ve not had a bad experience. On the other hand, their online store can only be described as the equivalent of flipping a coin to see if they have what you order.
I’ve ordered online from them twice and both times I’ve been refunded, as they didn’t have the products in stock. It seems that the online store isn’t being kept up to date properly and lists items that they don’t have as in stock, even items which are brand new. They did email a discount code the second time, though I’m not sure I’m too interested in trying to order from their website a third time now.
Shocking. Placed an order online. Weeks to arrive, no communication. Every single item was incorrect that arrived. I have called and emailed multiple times but zero reply. Avoid at all costs!!!!
A warning to anyone wanting to order from the miniso website.
If you receive damaged or missing items, there is no customer service to help you. Emails and phone calls go unanswered, voicemails are ignored.
I ordered an item which arrived damaged a month ago now and I have still yet to receive any form of reply from anyone at miniso!
Ordered several items, was refunded for some before order was dispatched, no details of what was coming and what had been dispatched, just miscellaneous refund to bank from miniso. Items arrived, one broken, filled in support form - no reply. Tried again - no reply. Contacted the Instagram page, they chased the support team. Still no contact, I let the IG team know and they chased again. Support team contacted me to say they HAD refunded me. They hadn't, they had refunded for a similar item not dispatched, so I sent them another e mail and attached photos and web links. Still no reply. Contacted the IG page again. It continues.... 6 weeks on.
Do not use the online store if you actually want your items
Ordered some presents for a friends birthday on the 4th. Had a confirmation email. A few days went by and the items hadn’t been shipped so I emailed them to see where my order was. I then had an email to say that they had a technical problem and that they will be dispatching my order asap, this is was not in response to my email this was just a email they sent out to those affected. Then a couple days later I get an email about my apparent refund request and that I will be refunded in a few days I hadn’t requested this so I emailed them, no response still.
When I got the refund I reordered some of the items and added some extras as other items were out of stock as I still wanted to get my friend these items for his birthday. I then get ANOTHER email to say that I have been partially refunded and they let me know that some items were out of stock (even though on the website they still appear in stock). They then shipped the rest of the items. I then ordered some extra bits to make up for the items refunded. I ordered these on the 14th and am yet to receive a dispatch email.
I have no idea what I will be receiving in the post at this point from Miniso. They aren’t responding to any of my emails. I really hope these items come soon as my friends birthday was on the 7th so this is running very late.
I will update my review when I receive my items.
Ordered on the 31st of May order arrived today one item damaged poorly packaged and one item not what I ordered!!! Husband wanted me to email them but after showing him the reviews already made that there is no chance of hell of me getting my items replaced I’m not going to bother damaged item thrown in the bin!!! Only purchase from the stores itself, i have shopped at the stores and thought the same excellent customer service would be the same has the website WRONG!!! GIVE THE WEBSITE A VERY WIDE BIRTH!!!!!!!!!!!
There is only 1.5 stars for a reason!!!
So strange - I had exactly the same experience as Emma - item I ordered express delivery didn’t turn up and instead I was sent a broken item and one I didn’t order. Emailed to complain and a response came within seconds saying they would send what I actually ordered “soon”. A week later nothing has happened and I’ve had no response to my follow-up email asking when it would arrive. Something odd is going on - don’t order online is my advice, you’ll just get ripped off like so many of us have been. Wouldn’t buy in-store now either given their complete lack of ethics and honesty. Sad.
Placed an order online and one of the items came damaged. I immediately took a photo and sent it to customer services.
It's been a week and after another email and a phone call, no one has responded to me.
If I'd known that they would ignore you if you have any problems, I wouldn't have bothered
Appalling! Items missing, items damaged as they simply throw everything into a plastic bag! No response back from emails and voicemail. Wish I had read the reviews but as I have been good service in the store I would’ve thought it would be the same online! Clearly not! Avoid at all costs! Doesn’t even deserve one star! They do not care about items being damaged just the money being taken! Birthday gifts look awful!
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