Misfits Market (www.misfitsmarket.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
Too expensive for me because I'm on a fixed income
Thanks for the feedback, Becky! Our order minimum starts at $15 and you're never required to order every week, so you can skip any week that doesn't work for your budget. We also run weekly deals to help stretch it further. We hope we can make it work for you!
The food has always been good. Sometimes (twice in a year) it arrived a day off schedule. The food is packed well with ice and cold. Sometimes the box has been jostled a bit, but never torn open. In all I like the service for the price.
Thanks for the honest feedback! Your boxes should be arriving in good shape so please don't hesitate to let our team know if you need any help : misfitsmarket.com/contact-us
I like the variety of food that was offered and that it was helping with using products that otherwise may have been wasted.
So glad to hear that, Barb! Thanks for letting us be a part of your grocery routine.
Have been using for over a year. Great selection, great prices and quality product. Always responsive to feedback. Had everything in the order packed with extra ice packs in recent heat wave. Good value delivery service.
Thanks so much for your review, David! We love being a part of your grocery routine.
The products themselves have been great-the care and accuracy of packing is NOT. I have had several orders either damaged , wrong items sent (including one box that was entirely wrong) or bruised beyond repair (in the case of fruit). If one is paying for this kind of service -you would think they would be more aware. ***yes customer service was contacted-but that solves little (other than a credit -which was good)- when you’re told too bad (in the case of the entirely wrong order) -we can’t replace it-reorder next week.
Hi Peggy! We're really sorry — great products deserve great packing and you're absolutely right that this isn't the standard we hold ourselves to. Please reach out to our Customer Care team directly so we can make sure every issue is properly resolved.
Given my personal schedule, I have been using Misfits for more years now and I certainly saw the drastic improvement in not only the selections but also the customer service front. Overall I would highly recommend your trying this service to cover your daily necessities.
Thank you so much for sticking with us through the journey and for the kind words!
Site is not easy to navigate when it comes to canceling subscriptions. Even after removing my bank information from their site, letting my bank know that I did not want any orders from this company, and getting a new bank card, they were able to charge my account. I returned the oder to FedEx, unopened, and still have not been able to get a refund. I had only ordered once from them and was unsatisfied with the order, the produce was not fresh and I can get it cheaper from a grocery store. I would actually not even give this company any stars at all.
Hey Crystal! We're really sorry. This is not okay and we want to make it right immediately. Please reach out to our Customer Care team directly and ask for this to be escalated as a priority: misfitsmarket.com/contact-us
Love the variety. Admire the mission. Delivery on time.
So glad to hear that, Rosemary! Thanks for letting us be a part of your grocery routine.
I love getting fresh fruit and vegetables. Until I joined , I only got frozen stuff. I have limited space to put them that's why I don' buy every week .I love the having chicken again too. I understand about the chicken. It was still cold . I just thought you should know.
Hi Angela! Thanks for this. So glad the flex to skip weeks works well for your space. And thanks for the heads up on the chicken arriving cold rather than cold enough — that's helpful feedback and we'll make sure it gets to the right people. Our Customer Care team is always happy to help if anything ever concerns you: misfits market.com/contact-us
I have been a customer for over four years!!! Awesome customer service and the products are the best. I only buy organic and the never disappoint!!! High quality products though fine may be a little misfits but still cook and taste great!!!
Hi Charlynn! Thank you so much for the loyalty. So glad the organic selection and quality have been consistently hitting the mark!
I've been ordering Misfits Market since 2020 and have always been happy with each box. If ever there is a mistake or something is damaged in transit, the customer service is amazing to work with. I love ordering there mystery items, such as mystery onions, melons, or even mushrooms. I also love the quality of their brand, Odds and Ends' dairy products!
Hey Jessica! You've been with us for so long! Thank you so much for the loyalty and for the Odds and Ends shoutout. We'll keep the surprises coming!
I have been a member for about 6 months. I have had only one issue and that was with FedEx . Misfits took care of the issue and refunded my account. I was very pleased!
So glad to hear that our team made it right! That's exactly how it should work. Thank you so much for sharing
I get Organic Produce on here cheaper than Non-Organic in the stores! If you start using Misfits Market at least semi-regularly, get the Misfits Market Plus!
Thank you so much for the Misfits+ shoutout. So glad it's been worth it for you!
Good products, reliable service, treats their customers well.
Hi Charles! Thank you so much for taking the time to share — it really means a lot to the whole team!
Food was fresh, packed with plenty of ice. It arrived on time. Enjoying my subscription!
So glad to hear that, Christine! Thanks for letting us be a part of your grocery routine.
Consistently fresh great produce at a good price. I like that there is a variety of organic and humane certified meat and dairy products to choose from. IF there is ever a problem with my order the customer service department is there and comes through
Hi Sherry! Fresh produce, great variety, humane certified meat and dairy, and a team that shows up when needed. Thanks for this shoutout! We love being a part of your grocery routine.
The organic produce and meats come in great shape and last 3-4 days longer than store bought. My favorite products are the organic eggs and gluten free breaded chicken breast tenders. Wow! Great food! I don’t know what the difference is, but the eggs when boiled are easier to peel than store bought. There’s a good selection of snacks like popcorn, chips, and granolas not made with seed oils. Finally, the delivery service is superb! They have the logistics down pat, tracking is in real time the day of delivery so I can plan my day to prevent the food box from sitting out in the Texas heat. I highly recommend Misfits!
Hi Jeanette! So glad the produce longevity, gluten free finds, and real time tracking in the Texas heat have all been hitting the mark. Thank you so much for this.
Of all of the boxes I’ve received, two had some damaged fruit. I got nearly an immediate response and a credit for the amount of the item. Excellent customer service.
Hi Jennifer! So glad our team was there when you needed them — thank you so much for sharing!
After reading the poor reviews, I'm not surprised by my experience with my very 1st order. Seems good until the delivery person puts the box on an outdoor step to a 21 unit locked apartment building. Checked today thinking it was in our mail room. Find out the company called Optima shipping didn't even bother to put the box of perishable items inside the building entrance. In the days of scams and theft thats just ridiculous! Now I'm glad I didn't even receive the order. I've contacted both Misfit customer service and my credit card provider. Won't bother trying another order regardless of the good mission.
We're so sorry to hear this happened. This isn't the kind of service we aim to provide at all! We hope our Customer Care team was able to process a full refund right away. If there's anything still unresolved please don't hesitate to reach out: misfitsmarket.com/contact-us 💛 We're sorry we didn't get the chance to make a better first impression.
Misfits Market is very good. They are even understanding even when I screw up.
Hi! No screw ups here. We're always here to help. Thank you so much for the kind words!
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