Monkeysober (www.monkeysober.com) has a 3.9 out of 5 rating on OK.one, based on 320 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 71% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the fun designs, good quality materials, and comfortable fit of the shirts offered by the company. Many consumers also mention that the merchandise usually arrives in good time and makes for wonderful gifts for special occasions.
Some reviewers were not happy with customer service and experienced unhelpful responses when dealing with returns or exchanges. People also noted unexpected sizing discrepancies between items, poor material quality in some cases, and very slow delivery times. Additionally, buyers occasionally encountered missing packages or received items that did not match expectations.
Auto-generated from all reviews of this business. For reference only.
The shirts run at least two sizes smaller than stated. Their generic response is check the size chart, but that is completely inaccurate. The customer service is horrible. No one returns the email for exchange or return items. No customer service number is provided. They are funny shirts, too bad the rest of the company is completely inadequate. Regret the purchase..
Reply from Monkeysober2025-03-18
We are very sorry to bring you a bad shopping experience, but please note: the size chart data is clearly displayed on the details page, and customers who purchase products based on the data have provided very good feedback. In addition, whether it is email or FB, we have dedicated staff to help customers solve problems, and there is no situation where we do not reply to emails. If the actual size of our products does not match the displayed data, please send it to the email with the measurement photos, and we will provide corresponding compensation after verification. Sorry again.
Absolutely horrible customer service on top of a subpar product. The designs are funny and well done. I ordered 5 shirts totaling $108. It took 2 full weeks for the shirts to be delivered. The tshirt itself is a heavyweight seemingly good quality shirt…then I saw the screen prints…very cheap looking and feeling prints. I’m 40 years old and most of my clothes come from Scheels where everything is usually high quality and on the expensive side…and in my 40 years, I’ve only seen cheap screen prints like this on the DIY screen print you purchase at Walmart and apply at home with an iron. The company honestly suggested to me to hand wash the shirts. In an email they basically stated I shouldn’t wash them in my washing machine and I definitely shouldn’t put them in the dryer. Seriously?! A tshirt that you can’t wash and dry? On top of that, the shirts have a large paper sticker on the inside near the tag. They suggested to heat it up with a hairdryer to remove it. I tried, still wouldn’t come off…peeled off in small pieces. Finally I got tired of picking stickers and tossed the shirts in the washer on delicate cycle and of course there’s small sticker pieces everywhere. I wish I could post screenshots of customer service emails. This small business won’t stay alive with the way they are doing things.
Reply from Monkeysober2025-03-18
We are very sorry for the bad shopping experience. Thank you for your honest feedback. We have already communicated with the factory and will pay attention to the details in this regard. We have also conducted random inspections and repeated tests on the improved products to avoid such problems. Sorry again.
Excellent customer service. Somehow the colors got entered wrong on my order. I caught it before they shipped and their customer service answered immediately and took care of the problem. Recieved my shirts today and the colors are correct. I will shop here again!
Reply from Monkeysober2025-03-03
Thank you for your feedback and support, which is the biggest driving force for our progress. We also welcome you to give us more suggestions in our future development. If you find any problems, you can also send us an email or private message at any time. We will respond actively. Thank you again.
Issues with Delivery probably my fault however the response from the Company was terrible, refused to re-ship at my cost, even though the shipping company had returned the shirt to them. I suggested I bought another shirt and a pair the delivery but that was not an option. So they keep my money and the shirt. I guess no surprised they have poor reviews
Reply from Monkeysober2025-03-03
Hello, regarding delivery issues, we have always been very rigorous in processing numerous orders, and we will try our best to solve any problems. We apologize for any slowness and inadequacy in handling your order. If the problem has not been solved through our official email, you can send us a private message through FB. We have dedicated staff to handle it. We are very sorry for giving you a bad shopping experience.
I received shirts in November. They are great, but there is no tracking and no information when they will arrive and they cannot give that to you. I ordered another order in January. All the shirts came too small. It’s like they change vendors on the shirts and they don’t fit. I contacted monkey sober and they said keep the shirts and will give you a great deal on a new . I spent several hours emailing back-and-forth with monkey sober. If you cannot call them they offered me a 20% discount after hours of trying to get it worked out. I asked for a return tag and just have these to go back and I have not heard back from them they’re not willing to do anything but the 20% and the 20% actually turned out to be less than 10%.
Reply from Monkeysober2025-03-03
We are very sorry for the bad shopping experience you had. Regarding your feedback: First, we have not changed the supplier. Our shirts are produced strictly according to the data shown in the size chart, and they will also be retested based on this data; second, we will send an order confirmation email to each customer after placing an order, and send a shipping notification email when shipping. It is possible that it has been put into your spam; finally, if your problem has not been solved so far, please send an email to our official email address to explain the situation, or send a message to our official on FB, and a dedicated staff will help you solve the problem.
Didn’t get my product.
Turns out the cheap shipping company used just left it on the sidewalk.
Monkeysober took no responsibility ‘I’ve done my best’
No offer to follow up w the shipping company, refund or resending.
Do not buy from this company.
Reply from Monkeysober2025-03-03
We are very sorry for the bad shopping experience you have experienced. Thank you for your feedback. We will actively make improvements based on your true feedback.
I ordered a shirt but when I received confirmation of my order I realised it was a different colour to what I chose. I tried to email them to tell them about the error and received a response the email had bounced from the address they supplied.
This prompted me to research them on trust pilot thus not being impressed upon reading the reviews.
Decent shirt however the sizes run small. I wear a 2X so I ordered a 3X and it fits like an XL
Reply from Monkeysober2025-03-04
Hello, thank you very much for your support. Our product details page has a clear size chart for customers to refer to. According to the feedback from our repeat customers, choosing the right size according to the size chart will look very good when worn. Finally, thank you for your real wearing experience. We will keep your feedback in mind and optimize the display effect of the size chart.
When I received my hat I was disappointed at the size of the lettering that I had paid extra for the customization. It was way smaller than what was shown on the ad/post. I emailed the company to advise of my disappointment. Their response was that their designer determines the size. I believe that what you purchase should be the same size as what is being shown to be sold. Was not happy with the responses I received from the company for what I paid for.
Reply from Monkeysober2025-03-04
We are very sorry to bring you a bad shopping experience. In all our previous orders, no customer has raised any issues with font size, but we appreciate your honest feedback. We will communicate with the designer in a timely manner and make improvements. Sorry again.
They advertised on Facebook that customisation takes between 1-3 workdays and delivery takes another 6-10 workdays. The cap I ordered took 14 days to be customised before shipment, at which point I was starting to wonder if I have been scammed. Then it took another 20 days to be delivered from China to Germany. The quality is mediocre for the price charged; images are printed on, not embroidered. Just envision everything you see on their advertisements as photoshoped. The company tries to portray themselves as a USA based company but is actually an iteration of the same China-based custom-made apparel company that changes name every year; previously known as Alohahoo. Payment for your order will go to "Airwallex Jocustom Rome", if you google Jocustom, you will find a Chinese apparel manufacturing supplier website that only starts manufacturing upon receiving orders from any online business website. This is why your order will take forever to be delivered. I have nothing against China-based companies but I have everything against any dishonest business.
The wrong tee shirt arrived after a considerable wait when trying to contatct via email address on order confirmation, had an undeliverable message back stating address has permanent fatal errors. Shame
Items arrived today, one month after the purchase date. Experience wasn't great as the shipping updates weren't good but items did arrive. Quality is average but not bad value. The material is rather thin and these hoodies aren't for winter use in UK but should be good in spring / summer.
Reply from Monkeysober2025-03-04
Thank you for your feedback, we will strengthen the control of product quality.
Unfortunately, there’s another sober Monkey company out there that has fantastic reviews. Beware of confusing the two like I did. Customer service email doesn’t work, you can’t get anyone to respond and they have no phone number.
Ordered my hat three or four days ago and while they were quick, detect their money, I received nothing from them.
Beware, I’ve had to close mine account that I used the debit to purchase this item.
WARNING WARNING SCAM SCAMAfter ordering some t shirt via the…
After ordering some t shirt via the webshop there was no communication on status nor delivery update. When I send an email the reply was that the products are on their way (??) but with no tracking whatsoever. When I scrolled down in the mail it was al Chinese characters. I guess I have been ripped off by these guys and I have no hope in ever receiving my products or experience the quality they boost about so.much..DON'T ORDER ANYTHING BECAUSE IT'S A SCAM!!!!
Support reply
Hello, your package has been shipped. Since it is a cross-border transport, the logistics company will hand over the package to the courier company in your country within 5 days. I must explain. Because it is a cross-border transport, you receive the shipping number of the package from the place of origin, and you cannot check the logistics status of the order. When the package arrives at the recipient country, we will hand it over to the local post office. In this way, you will receive a tracking number from the local post office, and then you can use the tracking number to observe the logistics status. Don't worry, your package is moving to the destination. Once again, we are an honest company. The longer mailing time is only because the products we provide are private customized products and we are an overseas company. Cross-border transportation requires export inspection and import inspection. We need to make a good declaration to save you unnecessary taxes, which can be completed within five working days respectively. Thank you for your patience and thank you for your patience for a long time.
Ordered three custom sweatshirts on Dec 2nd and started writing them on the 15th, as I still show them as not fulfilled or shipped. So much for these Christmas gifts. I have not yet received the "PROMISED" 24-hour response. I called my credit card company, filed fraud charges, and will process a return of funds. One more horrible ripoff by a Chinese company pretending to be North American, but they are based in Hong Kong.
UPDATE: I filed fraud with my bank two days ago on this transaction. This morning, my account was hit with a $690 fraudulent charge from an unknown source. I have never had fraud on my card before. I will not buy from a TikTok/Instagram vendor again.
Don't trust them at all... Never shipped my order and when I went through PayPal for a refund the gave PayPal false tracking details saying it had been delivered.. complete scam...
southfaces.com
Nerdywave
Deckhd
Minocustom
Gymproluxestore
Britthreadco
PMSuite
Deckduds