MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Written by the business, not verified by us.
Is MrFluffyFriend™ legit?
MrFluffyFriend™ (www.mrfluffyfriend.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers appreciate that the pet beds and cooling mats are soft, comfortable, and quickly accepted by their beloved dogs. People frequently mention that the online ordering process is straightforward, and many items arrive promptly as expected.
Some reviewers were not happy with the high prices, feeling they did not match the actual quality of the items received. Consumers frequently noted that the beds often feel rather flat and lack adequate padding or proper orthopedic support. Additionally, buyers experienced serious difficulties and expensive shipping fees when attempting to return unwanted products.
Auto-generated from all reviews of this business. For reference only.
Ordered a large dog bed but what arrived was a vacuum packed pile of junk. I don't normally leave poor reviews but WOW this product is useless
Having read your response to my review I ask that you don't send me a video as this item is now where it belongs to be....in the dustbin awaiting collection. I foolishly parted with money without reviewing your company first. The fact that you're reviews on trustpilot show more 1 star reviews than 5 star reviews says it all. Spend your money elsewhere people unless you're happy with disappointment
Reply from MrFluffyFriend™2026-06-16
Hi Mr. Johnson,
We're sorry to hear about your first impression. We completely understand your concern, and this is actually quite common due to the tight vacuum packaging used during shipping.
We'll be reaching out to you via email shortly with a helpful video that shows how to properly fluff and restore the dog sofa to its intended shape. We hope this will help address the issue and allow you to enjoy the product as intended.
Wrong color sent! Ordered grey— received dark brown. Why were 4 lumpy/irregular various size inserts sent with NO instructions! Very disappointed!
Reply from MrFluffyFriend™2026-06-16
Hi Teri,
We're sorry to hear about this and understand your disappointment. Receiving the wrong color is not a common issue we encounter, but we'd like to look into this and assist you further.
Regarding the inserts, the calming cushion is designed to be assembled, and we'd be happy to guide you through the process. Please keep an eye on your email, as our team will be reaching out to help resolve both concerns.
The only thing I regret is not getting a bigger size. I got it foe Bella, my 11 year old Chiweenie. I have 2 dogs Bella and Ginger who is a small Chihuahua. (The baby of the family 1 year) they both love it. It fits Ginger quite nicely but poor Bella is just a little to big. They both love it. It gets hot on Texad. This helps my furbabies stay cool. If I could attach a picture you would see how happy she is. Nit huffing and puffing from heat but quietly resting on her cooling pad.
Reply from MrFluffyFriend™2026-06-15
Hi Deborah,
Thank you for your lovely review! 😊 We're so happy to hear that both Bella and Ginger are enjoying their cooling mat, especially during those hot Texas days. It’s wonderful knowing Bella can relax comfortably without the heat bothering her. We appreciate your feedback on the sizing as well, and we're thrilled your fur babies are getting good use out of it. 🐾💙
My intent is to provide a follow up to my initial review which wasn't stellar
While I had a defective product, the customer service after my complaint was amazing, including an email from the CEO & founder
At the end of the day, I was immensely impressed with the duty of care for their clients and equally important, the quality of products for the end users (our beloved pets)
Reply from MrFluffyFriend™2026-06-11
Hi Michael,
Thank you for taking the time to share this follow-up. We’re very sorry again for the initial issue, but we’re really glad our team could turn things around for you. Your kind words about our service mean a lot — we’ll be sure to pass this on to the team.
Do not buy from this company. They are a bunch of scammers. I received the package for an extra large bed. It can't even fit a mouse in it seriously !!charge me $36 for this piece of shit. Do not buy from this company liars and scammers.
Reply from MrFluffyFriend™2026-06-12
Hi Margaret,
We’re sorry to hear you’re disappointed, and we’d really like to help clarify this for you.
After checking your order, we can confirm that the item purchased is our XS size, which is our smallest available size — it is designed for very small dogs. It is not an XL bed, so we just want to make sure there hasn’t been any confusion regarding the size selection.
That said, if the size doesn’t suit your needs, we’d be more than happy to assist you with an exchange for a larger size so you can find the right fit for your pet.
You will be contacted via email by one of our customer service representatives.
Two days ago, someone used my email address for their order from MrFluffyFriendUK, who have now emailed me six times, first about the order and now generic spam.
I have replied to them six times and yet they ignore every attempt at contact.
They provide no alternative contact details, no phone number, nothing. My Avast anti-virus warns me their site is probably a fake e-store.
This is not a company you want to do business with.
Added next day:
So now a day later MrFluffy have contacted me via this platform to tell me I can contact them via the very email address that I have already replied to SIX times. I've provided the order number and surname for the order. If they read their emails then they'd already know all about this, but plainly their customer service is putting out the spot fires on public review sites, not actually responding to emails.
Reply from MrFluffyFriend™2026-06-10
We’re sorry to hear about your concerns, Graham, and we take this matter seriously.
We would like to clarify that we currently have no record of any previous correspondence from you in our system under the affected email address.
To properly investigate and resolve this, we will be contacting you via email to confirm the details of the case and review what may have happened.
In the meantime, please note that you can always reach us directly at [email protected], and our customer support team is available to assist you.
We appreciate your patience while we look into this for you. 🐾
We ordered the Orthopedic Pillow for out dog’s crate so she will feel comfortable as she will be traveling to Europe. This is the second bed we’ve ordered as well as the Ultimate Cooling Mat to place on top of the Orthopedic Pillow. Our dog loves these products and, without hesitation, has accepted them as her own.
Reply from MrFluffyFriend™2026-06-11
Thank you for your continued trust in our products, Nan! We’re really glad to hear your dog is comfortable and ready for their travels. Wishing you a safe and smooth trip to Europe!
I love the quality and design of the bed. However, according to the measurements of my dog, it didn't align with the size guide. I need a larger size, so I'd suggest going up a size when ordering.
Reply from MrFluffyFriend™2026-06-11
Thanks for your feedback, Deborah! We’re glad you love the quality and design. We’re sorry the size wasn’t quite right — we usually recommend sizing up if your dog is between sizes, and we’d be happy to help with an exchange if you need.
Unfortunately I was a bit disappointed. Not only is it overpriced, the YouTube commercials made this dog sofa look super supportive and plump...The one that I received is mediocre . It's limp and seems like it's missing some stuffing. The pillow is almost flat..
Update... to their credit, Mr Fluffy friend reached out to me about the dog sofa. When I bought it, I was not aware of the videos providing instructions to temporarily remove the stuffing after first unpacking it. I followed the instructions and it did help quite a bit. The dog sofa now is fluffier and more supportive. Thanks.
Reply from MrFluffyFriend™2026-06-11
Hi CliptWingsCA, we’re really sorry this wasn’t the experience you expected — this is not what we aim for.
Our beds are vacuum-packed for shipping, so they can initially look flat or misshapen and usually need time to fully expand and be fluffed up after unpacking.
We also couldn’t locate your order from the details provided. Could you please send us an email at [email protected] with a photo of the product after it has been aired out and fluffed up? We’d really like to look into this and help resolve it for you.
As soon as I opened the package he was IN IT! He has three beds in different rooms. I thought he'd just have three rooms he could be comfortable in, but NO, he just uses his MrFluffy, except when it's time to go to bed with me. Spoild - Nah.....
Reply from MrFluffyFriend™2026-06-11
Hi Sandi,
This made us smile — thank you! We’re so happy to hear your pup loves their MrFluffyFriend so much. Sounds like they’ve definitely chosen their favourite spot!
MrFluffy Friend is a terrific idea. It's so soft and luxurious that my little chihuhua couldn't wait to try it out upon arrival. As she started shaking when a storm rolled in, I placed her her MrFluffy Friend. Within minutes, she was calm, relaxed, and asleep. My friend wants one for her pitty now.
Reply from MrFluffyFriend™2026-06-11
Thank you so much for sharing this wonderful story, Helen! We’re thrilled to hear your Chihuahua felt calm and relaxed so quickly — that’s exactly what we hope for. It’s also lovely to hear your friend is interested too!
The marketing hype around the dog beds led us, foolishly, to place an order under the misapprehension that, as a company with warehouses across Europe and the United States, their products would comply, in our case, with European safety and consumer laws, thus perfectly safe for use in the home, as well as for dogs and any children - they are neither.
The bed we purchased had a strong, obnoxious chemical smell, and its composition lacks legitimate fire-safety certification.
Therefore, we couldn’t, in good conscience, even consider recycling the bed, using the Pets at Home donation bin, and risk subjecting any dog to the bed’s vile chemicals. So straight into our refuse bin for landfill it went.
Thankfully, we decided to buy the smallest and cheapest dog bed to test on our West Highland Terrier and hadn't invested in a far more expensive bed for our Golden Retriever.
We ought to have stuck with a UK brand as usual, such as the Red Dog Company, George Barclay or even Pets at Home, but like so many people right now, we were looking to save some money.
We also feel like bigger idiots for missing a huge red flag literally sitting in plain view on their website, stating:
‘Please note: Due to high demand, we are almost out of stock.’
An epitaph which we only noticed when we were looking to initiate a refund request, and one that should have anyone seeing it running for the hills!
Please do not follow our lead, albeit through forgetfulness, and always check Trustpilot before parting with your money, and, where possible, use a credit card, not a debit card, as it is far easier and straightforward to have it reversed, once one has proven the company failed to respond to our return requests and therefore its own policy, even those written on rice paper.
Reply from MrFluffyFriend™2026-06-11
Hi Andrew, we're sorry to hear this. We'd really like to investigate and address your concerns, but we're unable to locate an order with the details provided in your review. Please email us at [email protected] with your order number or the email address used for your purchase, and we'll be happy to look into this for you.
Wanted to share sincere appreciation to
Mr Fluffy Friend for their customer service in backing their product and in taking the time to listen to my feedback.
In support of complete customer satisfaction, due to a sizing error, I was refunded and grateful to have been able to resolve the problem. Thank you.
Reply from MrFluffyFriend™2026-06-09
Thank you so much for sharing your experience, Susan 🐾
We’re really pleased we could listen to your feedback and resolve the sizing issue for you. Making sure everything feels right for both you and your pet is very important to us, so it’s great to hear you were happy with the support and outcome.
We truly appreciate your kind words and support 🩵
The bed is beautiful but my dog will not even step into the bed. My cat loves it!
Reply from MrFluffyFriend™2026-06-10
We’re really glad to hear your cat is enjoying the bed, Sarah. 🐱🩵
Some pets do take a little more time to adjust, especially when it comes to new sleeping spots, so it’s not unusual that your dog is still unsure while your cat has already claimed it 😄 We hope your dog warms up to it soon and discovers how comfortable it can be 🐾
I have read many of the reviews and I can't believe that we received the same product. I love this bed and so does my dog, Beyonce. She's 12 years old and can't jump up on her comfortable purple couch anymore, so when I saw this bed, I thought it mirrored the chair almost exactly, so I bought it. And the rest is history. In the beginning, I put Beyoncé's sleeping pad on top of it to make her feel safe… And then after a week, she pushed the pad aside. She absolutely loves this bed! Thank you, my fluffy friend.
Reply from MrFluffyFriend™2026-06-10
What a beautiful story, thank you for sharing 🐾🩵 We’re so happy to hear Beyoncé has found a comfortable new spot that supports her, especially as she gets older. It’s really lovely that she slowly made it her own, from using her sleeping pad at first to now enjoying the bed fully on her own. Wishing her many more cozy, restful naps ahead ✨
Bed looked much more robust in pictures not so it offers little support.
Reply from MrFluffyFriend™2026-06-10
Hi Wade,
We’re sorry to hear that you’re disappointed with your experience.
We would really like to help; however, we’re unable to locate any order details based on your first name alone. Because of this, we’re not able to review your case or any previous communication at this stage.
If your purchase was made with MrFluffyFriend™, please contact us directly at [email protected] so our team can look into this and assist you properly.
We’re here to help and would be happy to support you further once we can identify your order. 🐾
First, I commend this company for their commitment to customer service. Originally ordered a pet bed, and was disappointed in their product. They reached outand replaced the product quickly.
Reply from MrFluffyFriend™2026-06-10
Thank you for taking the time to share your experience, Mountain Taylor 🐾
We’re really glad we could step in and make things right for you after the initial disappointment. Ensuring you and your pet are happy with both the product and the service is always our priority.
We truly appreciate your kind words and your trust in us 🩵
Thank you for your kind words! 🐶💙 We’re so happy to hear your dog is enjoying the bed and that you’re pleased with the quality. That means a lot to us!
I have bought many products from Mr Fluffy and everyone is even better than I thought. My dog Izzy has 3 beds now. I couldn't resist buying her the sofa, with sides and back. She was on the bed before it had fully inflated .. she loves it, fell asleep. It's so soft too. My cat is starting to eye off Izzy's bed when she was busy waiting for her dinner. So I may have to buy a small size. They are great quality and Izzy loves her new bed
Thankyou again Mr Fluffy.
From Cathie Brown and Izzy.
Reply from MrFluffyFriend™2026-06-06
Cathie, thank you for such a wonderful review! 🩵 We love hearing that Izzy couldn't even wait for the sofa to fully expand before claiming it as her own. The image of your cat keeping a close eye on the bed made us smile too — it sounds like there may be another happy customer in the household soon! Please give both Izzy and your cat some extra cuddles from us.
This is my second purchase. My Labrador retriever loves her bed!
Reply from MrFluffyFriend™2026-06-08
Hi Ellen,
Thank you for your continued trust! 🐾 It’s always a joy to hear when returning customers are just as happy the second time around. We’re delighted your Labrador retriever loves her bed! 🩵
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