MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Written by the business, not verified by us.MrFluffyFriend™ (www.mrfluffyfriend.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Customers appreciate that the pet beds and cooling mats are soft, comfortable, and quickly accepted by their beloved dogs. People frequently mention that the online ordering process is straightforward, and many items arrive promptly as expected. Some reviewers were not happy with the high prices, feeling they did not match the actual quality of the items received. Consumers frequently noted that the beds often feel rather flat and lack adequate padding or proper orthopedic support. Additionally, buyers experienced serious difficulties and expensive shipping fees when attempting to return unwanted products.
Auto-generated from all reviews of this business. For reference only.Easy to order, great price and is exactly as described. A high quality bed and most importantly Sofia loves her new bed.❤️
Thank you for your lovely review, Tracy! We're so pleased the ordering process was easy, the bed met your expectations, and most importantly, that Sofia loves her new cosy spot. We hope she enjoys many restful naps ahead. ✨
Just what my boy wanted. Not o ly does he lay in it, he fluffy & flips it!
Hi Deb, Thank you! It sounds like your boy is having a wonderful time with his new bed! We love hearing that he's not only relaxing in it but also fluffing and flipping it to make it his own. Wishing him many more happy, cosy moments. 🐾
I thought the couch was something else. I was worried that it was going to be a problem to return the dog bed. However, they were totally helpful and understanding. I am amazed by the great customer service, especially this day and age where customer service is an afterthought. They even paid for the shipping back to them. This tells me that they have total confidence in their product. It is a good Product, it just wasn't what I thought. I was impressed and would encourage people to buy their product and not worry if you wonder if it's what you want.
Thank you so much for your thoughtful review, Paul! We're delighted to hear that our team was able to make the return process easy and stress-free. While we're sorry the couch wasn't quite what you were expecting, we're grateful you gave us the opportunity to help. Your kind words about our customer service truly mean a lot, and we sincerely appreciate your recommendation.
Hi Brenda, Thank you! We love hearing that both your dogs and your grandchildren are enjoying the bed. It sounds like it's a favourite spot for everyone! We truly appreciate your support and hope it continues to bring plenty of comfort and happy moments. 😊
I've expressed my concern regarding their inferior product, and shipping the wrong item. My biggest concern was the $250 charge to return to China with no guarantee it will arrive. The new issue here is how they provide their deepest regrets for my loss of money. If they truly cared they would refund my money. They will not refund beacuse they don't care about the consumers loss. And I have to question the authenticy of the better reviews. My experience was not only horrible and time consuming but abusive.
Hi Paul, We're sorry to hear that you still feel this way. As explained both via email and in response to your previous review, we're unfortunately unable to issue a refund for an order placed over two years ago. However, we genuinely wanted the opportunity to restore your confidence by offering to send you a replacement so you could try the new and improved version of the product, but we understand you chose not to accept that option. While we respect your decision, we're sorry we couldn't reach a resolution that met your expectations. We appreciate your feedback and wish you all the best.
My dog Oliver fell in love with your bed within minutes.... like he was waiting for it to arrive. So very happy we invested. We'll be getting more for friends and for Oliver's other hangouts. Thank you
Hi Robert, Thank you! We're thrilled to hear Oliver made himself at home in his new bed within minutes. Knowing it's become his happy place means so much to us. We truly appreciate your support and are honoured that you're considering more beds for Oliver and your friends' furry companions.
Quinn became my family after her rescue from a dog-fighting ring: her name should have been "Jitters." Call it PTSD, anxiety, whatever. I earn her trust every day. But when her Anti-Anxiety bed arrived, she instantly claimed it like a long-lost friend! For a non-traumatized dog (or cat/ kittens) it's the height of luxury; for a special-needs pet, it's miraculous. AND the team at MrFluffyFriend graciously held my order while I got my new address established. They relate like family. So grateful, so delighted...
Thank you for sharing Quinn's beautiful story with us, Maureen. It means the world to know that her new bed has become a place where she feels safe and secure. We're also delighted we could help by holding your order until you were ready. Wishing Quinn many peaceful, comfortable days ahead—you've clearly given her the loving home she deserves. 💙
My dog loves her new bed. After we received the new bed, we experienceed a thunder storm and my dog headed for her new bed and felt secure as she snuggled into it. What a great product, I couldn't recommend it more. My only wish is that I would have bought the largest size.
Thank you for your wonderful review, David! It means so much to hear that your dog found comfort and security in her new bed, especially during a thunderstorm. We're delighted it's become her safe place. Thank you as well for your helpful sizing feedback—we're grateful for your recommendation and hope she enjoys many cosy naps ahead. ⛈️🐶
I had a not so good experience in December 2025 concerning the shipping of the dog bed. About 3 weeks ago, Bob Schneider, CEO & Co-founder reached out to me to make things right. I appreciate the effort and commend him for doing the right thing and making me, and my dogs, satisfied customers. The dogs love the bed and seem very comfortable sleeping in it.
Patti, thank you for giving us the opportunity to make things right. We truly appreciate your updated review and are so pleased to hear that both you and your dogs are now happy with the outcome. Knowing they're sleeping comfortably in their new bed means the world to us.
The Fluffy Friend dog bed is very nice and well built. However, after a few days, neither of my dogs will go near it. The younger dog sleeps on my bed or sofa. I specifically bought the bed for my 13 year old Kuvasz who is having some issues with her back legs. She will not go near the bed. It is only a few days so it just may be that they aren't used to it, or maybe my bed and sofa are more comfortable
Thank you for sharing your experience, Ronnie. We're glad to hear you found the bed to be well-made. Some dogs, especially older ones who have been using the same sleeping spot for years, can take a little longer to adjust to a new bed. We hope your Kuvasz and your younger dog gradually become more comfortable with it over the coming days. If you'd like, feel free to email us at [email protected], and we'd be happy to share a few tips that have helped other pets settle into their new bed more quickly. We hope they'll soon discover how cosy it can be. 🐾
Excellent customer service, my dogs love the bed!
Thank you, Pete! We're thrilled to hear your dogs love their new bed and that you had a great experience with our customer service. We really appreciate your support and hope your pups enjoy many comfortable naps. 🐾
I bought the cooling dog mat. It was £25 so expensive but I thought would be worth it if it cooled my dog down. The description says 'silk material'. When it arrived, the label says nylon/polyester. I put my dog on it and it just feels warm and doesn't cool her at all. It is a waste of money and the advertising is inaccurate as it is nylon not silk. I have asked for a refund but no reply as of now. Do not buy.
Hi Yvonne, We're very sorry for the confusion and for the disappointment you've experienced. We take your concerns seriously and would like the opportunity to look into this further. We'll be sending you an email shortly to address the material concerns you've raised and to assist you with your request. Thank you for bringing this to our attention, and we appreciate the chance to make things right.
I sent an email to company and got a reply from the CEO of the company. What a surprise. He stayed in comunication with me throughout the process of getting the issue I was having with the product until it was finished and even thanked me even though I returned the product. This company will be around for awhile. It is good to see a company that truly cares and is in the U.S.
Hi Diane, Thank you so much for your thoughtful review. We're delighted that we could resolve your concerns and that you felt supported throughout the process. Providing personal, attentive service is something we truly value, and we appreciate your confidence in our team.
I had an issue with the design of the earlier version of the bed. The stitching for the surrounding donut ring was not well positioned and easily accessible to the puppies. They pulled all the stuffing out of the bed. I sent a description of what happened to the company and they immediately offered to replace the bed. I did not notify them with the intent of getting a replacement bed for free. A few months later the company contacted me and asked if I would accept another redesigned bed for my dog to try. That bed has improved construction and a full zipper around the donut for cleaning the bed. This new design appears to be stronger and the stitching is less readily available to puppies (who will chew on anything).
Thank you for taking the time to share your experience, George. We really appreciate your constructive feedback, as it helped us continue improving our product. It's wonderful to hear that the redesigned bed has addressed your concerns and is proving to be a better fit for your puppies. Wishing them many happy and cosy naps ahead!
this company reached out to me to resolve my issues. I think my dog feels more secure in this bed.
Hi Sylvia, Thank you for updating your review and for giving us the opportunity to resolve your concerns. We're so pleased to hear that your dog is feeling more secure and comfortable in the bed—that's exactly what we hope for. We truly appreciate your trust and hope your furry friend enjoys many cosy and restful naps ahead. 🐾
I found Mr FluffyFriend a very good and helpful customer support company. Outstanding customer service and excellent products. I would recommend them and their products.
Hi Warren, Thank you for your kind words! We're delighted that our customer support team was able to help and that you're happy with both our service and products. Your recommendation truly means a lot to us.
Even though it is a .co.uk website and says it is a Mr Fluffy Friend UK, it doesn't ship from the UK. It comes from either Central Europe, East Asia or the USA, they don't tell you which, so you just have to assume it's the European one as it's the closest one. They don't advertise this easily on the website, it is hidden away in FAQs. So factor that in when ordering as of you are in the UK they give up a royal mail tracking number, which doesn't update until the parcel gets in the UK, so you can't see where it is when it has left the Full filament centre and they don't have any tracking information to tell you where it is until royal mail gets it. If I had known all this before I'm not sure if I would have ordered from them, just hope the cool mat I have order arrives soon and works as advertised.
Hi Hayley, We're sorry to hear about your frustration, and we understand that waiting for a delivery can be disappointing. After reviewing your communication with our customer service team, we can see that the expected transit time was shared with you and that your cooling mat is still on its way. We appreciate your patience while it makes its journey to you. Once it arrives, we'd also like to mention that the cooling mat is not designed to feel ice-cold to the touch. Instead, it works by dissipating your pet's body heat to provide a cooler, more comfortable resting surface without the need for electricity or refrigeration. We hope it arrives with you soon and that it provides your pet with the comfort it's designed to offer. Thank you for sharing your feedback, as it helps us continue improving our customers' experience.
My furbaby loves sleeping in the big bed pillow. He sleeps in it all of the time. He definitely thinks it is soothing and comfortable.
Linda, we're so happy to hear your furry friend is loving his new pillow bed. Knowing he finds it soothing and comfortable is exactly what we hope for. Thank you for sharing your experience.
Experience with the company has been great. Sadly so far my dog will not use this bed on his own at all. If I put it on my lap he’ll sit in it. Aside from that he ignores it completely…..well except yesterday when my perfectly housebroken boy peed on it. Bed was easy to remove fillers and wash, this was nice. I purchased with the hope of easing his separation anxiety, so far no help in this area. The non-slip surface on bottom isn’t very non-slip, in our case that doesn’t matter.
Thank you for sharing such an honest review, Catherine. Every dog adjusts differently, especially when trying something new. We're glad to hear the removable filling made washing the bed simple after your unexpected mishap. We also appreciate your comments about the non-slip base and will take them into consideration as we continue improving our products.
Just my dog loves it! Chooses it over 3 other dog beds!
That's probably the best compliment we could receive, Kevin! We're thrilled your dog keeps choosing our bed over the other three. Wishing your pup many more cosy naps ahead.
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