MyHeritage

The Representative was polite and…

The Representative was polite and courteous and helped me finish quickly as I had to go to a Doctors appointment. I am trying Omni this year for the first time. I enjoy the My Heritage website.

Very helpful.

The gentleman was quite helpful and was understanding of my situation. His offer was very reasonable to allow me to continue with my family tree.

Thanks Ron

Thanks Ron! Makes me feel good to see that I am all paid for until 2033 and that I’ll be able to share with my daughter. Our Heritage has been our shared pastime for a few years now. Always excited to find photos of my ancestors and save them for my descendants. Thanks again, Lola

Thanks a lot for your help!

Unacceptable and cruel business…

Unacceptable and cruel business practices! I took my DNA test in February, but MyHeritage intentionally withheld my results until June just because I didn't purchase their annual premium subscription. This 4-month delay caused an irreversible tragedy in my life. One month before the results were finally released, my biological father passed away. Because of their greed to force a subscription, I lost the only and last chance to meet my father alive. Their customer support is impossible to reach and only runs people in circles. This is deeply unethical.

Tomas was extremely attentive

Tomas was extremely kind, professional, and attentive throughout my experience. From the very beginning, he took the time to listen carefully to my needs and answered all my questions with patience and clarity. His friendly attitude made the entire process smooth and comfortable, and I truly appreciated his willingness to help.

I was disappointed about the discounts

I was excited about the discounts, but I did not receive stated discounts

I really wanted a refund I forgot about…

I really wanted a refund I forgot about automatic withdraw I tried to cancel I really would like money back it has caused a hardship

Difficult to correct and/or edit…

Difficult to correct and/or edit anything I am an old disabled person who doesn't find the age easy. I'd like to get it right but it's not easy

The representative was extremely…kind

The representative was extremely helpful to me an I appreciate that he didn’t give me a full refund but as I am desperate I am grateful for the help that he has provided

Very helpful

Very helpful. Explained what MyHeritage has to offer. Helped me with a few problems.

Prompt and informative service

The telephonist was informative, well spoken and polite, but had one goal in mind, which was keeping our account open, when all I wanted was to cancel and obtain a refund. We have, however, managed to stop the automatic subscriptions occuring for next time. The emails received after our first contact were prompt, and after the call were informative but lots of them.

Tohar was very friendly and…

Tohar was very friendly and knowledgeable and got me the best price possible on all the upgrades.

Fast prompt customer service

I hadn’t accessed the service in a little while and no longer had access to my email. They assisted me to get back I. And updated my email quickly

Friendly and knowledgeable

Friendly and knowledgeable. Answered questions and very helpful

It wasn't very clear how to edit the…

It wasn't very clear how to edit the email and took several tries. It was finally succe3ssful.

Michael Greenberg was very pleasant and…

Michael Greenberg was very pleasant and helpful in explaining ways I could benefit more from MyHeritage.

Charged an extra £109

Customer service is very poor. I got a kit at the offer price but buried in the small print is a clause that you’ll be charged £109 for an extra subscription. Then got told I can’t have a refund on the extra amount. Further to my heritages reply; it’s clear that someone is lying, as that is not what I was told when I spoke to them.

Adviser was very helpful in difficult…

Adviser was very helpful in difficult situation

Very helpful and no problem dealing…

Very helpful and no problem dealing with my querie