Very helpful
Customer service was very patient and helpful in renewing my abonnement.
About MyHeritage
Data updated- Website
- www.myheritage.com
- Category
- Education & Training
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 274 reviews
- Replies to negative
- 33% (9/27)
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Is MyHeritage legit?
MyHeritage (www.myheritage.com) has a 4.5 out of 5 rating on OK.one, based on 274 user reviews collected here. It is listed under Education & Training and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 33% of negative reviews. Last updated 2026-08-10.
What people say
Polite and open minded
Polite, professional and very kind. The issue I addresed was clearly my fault but I still have experienced an open minded attitude with problem solving approch. We reached a common point.
My Heritage is useful
My Heritage is very useful to find cousins
Thanks Oliver!!
Oliver solve our issues and was really interested in helping us. Very very Nice atención. Thanks!
Gil was very engaging and clear…
Gil was very engaging and clear regarding the offer for the discounted Omni subscription.
The young man was very polite and…
The young man was very polite and helpful.
Thank you My Heritage
After my circumstances changed, they worked hard so I could still have a subscription. Thank you 😊
Thank you for your work
Thank you for your work, my Customer Relations Manager Gili H was polite, explained the service clearly, and I am very satisfied with the service he provided.
Max gave great Service,
Max gave great Service, Thank You
Excellent explanation and service by employee
The gentleman who helped me on the phone gave me 2 options. Explained both of them and was just very nice about it. He provided excellent service and I thank him. He is a 5 star employee
I felt pressured to keep my…
I felt pressured to keep my subscription. I can’t afford it and your rep didn’t understand that I really needed to cancel the renewal.
Was very helpful and solved the issue
Was very helpful and solved the issue, He extended my subscription.
professional and friendly team
professional and friendly team, with a fantastic service the photos revamped are amazing and the team behind it all are fantastic!
Annoying phone coll
Reply from MyHeritage2026-08-06
Dear Clemens, Thank you for your feedback. We understand that you had a difficult experience with a phone call regarding your subscription. Please contact us directly at [email protected] so we can assist you with this matter. Please make sure to send a link to this review for reference when you send us an email. Thank you in advance. Sincerely, Lene MyHeritage Customer Care
Muito bom
A assistência foi fantástica
Concise and Informative
Your representative was very concise in sharing details about the Omni Plan and what would be included. He understood my interest in genealogy and didn't focus on selling me anything - just informing me about what was available if I was interested. I enjoyed our conversation and appreciated that the representative kept it brief and to the point.
very pleasant young man and helpful
Thoughtful and thorough
Thoughtful and thorough. Felt trustworthy
My contact was very patiently and…
My contact was very patiently and informative. A very pleasant experiance
Good interaction
Good interaction, clear options