MyHeritage

Very pleasant service

Very pleasant service, I'm very happy!

Yuval was very helpful and informative

Yuval was very helpful and informative. He has a lovely personality.

Check your offers

I stopped my subscription in May for an August renewal. After a number of phone calls, emails and app offers from MyHeritage I finally agreed to renew for another year with a 50% discount. I was also offered an additional free month to September 2027. However my renewal date has remained as August 2027 both on my account and the invoice. Very disappointing.

The staff was amazing

The staff was amazing. He answered all of my questions and he was really kind.

Absolutely awful customer service

Absolutely awful customer service, they lied to me regarding a refund and instead reactivated my subscription without my consent. Unsurprisingly they are also extremely hard to reach.

Not full refund

The consultant can be seen that she knows what she is doing and knows what she is talking about, but they did not refund me the full amount only 35%, which disappointed me greatly

great customer service

Highly Recommended

Excellent service with satisfactory outcome. Very friendly, engaging, patient and kind representative.

Yuval was very understanding and…

Yuval was very understanding and helpful.

I was dealing with an issue regarding a…

I was dealing with an issue regarding a payment that had been sent incorrectly. MyHeritage helped me very willingly and quickly. I am very satisfied with their services. Thank you.

Jonathan was extremely helpful in…

Jonathan was extremely helpful in resolving my double subscription and finding me a way to take better advantage of my My Heritage subscription at a better price.

My representative was very kind

My representative was very kind, polite and helpful in every way.

Billing and subscription problems

I had an issue with my subscription and billing, but I was very impressed with the customer service. The support team was professional, responsive, and handled my case with understanding and patience. They explained everything clearly, answered all of my questions, and worked with me to resolve the issue fairly. Billing and subscription problems can be stressful, but the way they managed the situation made a big difference. I really appreciate their willingness to help and the excellent level of customer care they provided. Thank you for turning a frustrating experience into a positive one!

Combined subs to a much better plan

Spoke with a very helpful rep who was able to combine subscriptions expiring at different times to one end date at a much improved membership option. Thank you

Great customer service by Jonathan

Great customer service. Jonathan really looked after me best agent ever 10/10

I explained that I am 94 and am not…

I explained that I am 94 and am not able to do this anymore! I am ill and could not make him understand I did not see the e mail saying it was being renued otherwise I would have cancelled before! adding more does not help I cannot do the tree anymore, I just want to cancel!!! Doloris M Muzzy

He was kind and patient

Very helpful

The person I spoke to was extremely…

The person I spoke to was extremely helpful and very pleasant to deal with.

Friendly

Friendly, clear explanation of products.