MyPoints.com (www.mypoints.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 45% of negative reviews; 66 of them were added in the last 12 months. Last updated 2026-08-10.
Thank you for the kind review! We're so glad to hear you had a great experience — it really means a lot to us. We appreciate you taking the time to share your feedback. If there's ever anything we can assist you with down the road, we’re always here to help. Thanks again for being part of our community!
Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Do not trust this platform.This company has a history of deactivating accounts in bad faith if users accumulate large amounts of points. If you attempt to object or appeal they will not engage with you honestly. Post Reply: The parent company of Mypoints. ProdegeLLC is very concerned with the image. Their business model depends on a supply of new suckers, ehem, clients. This is why they're constantly spawning clones like swagbucks, tada and inbox dollars. Do your own research. If you choose to do business with them don't let your points go too much above the minimum cashout because they will suspend your account randomly.
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site.
Fun easy and totally legit, my favorite rewards site
Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
I have some points to redeem. The only way I can do this is by "providing government id". I have never heard of this with the other surveys I do. I do not think this is something that is necessary or safe...
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site.
It was a good experience to this company I love it
Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
They need to fix the surveys. Half of them I don’t “qualify” for, one of the surveys took a half hour to complete and kept repeating the same questions over and over again and then the system kicked me out, what a waste of time! Tried to contact customer service and they were no help.
We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site.
Mark Valdez provided me exceptional service for my car loan. He was very prompt on his follow-up calls. He contacted the dealership prior to me going to see the car and spoke with the finance manager and the manager. This made my car purchase go extra smooth. Mark, thanks again. You are truly an asset to MyPoint. God bless.
Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Hike Foot Wear is easy to work with. Honest! Understanding!
Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
Absolutely unacceptable experience. I was participating in an offerwall game through MyPoints and was on track to earn roughly $800 by completing clearly defined milestones. I followed the rules, played legitimately, and even spent my own money to ensure I could meet the time based milestones. With multiple milestones completed and $178 already earned, my account was suddenly deactivated just days before the remaining rewards were due to credit. Support claimed “noncompliance” without providing any specific evidence or explanation, effectively voiding all progress and rewards. This platform allows users to invest time and money, then removes access with no warning and no meaningful recourse. If you rely on transparency or fairness, avoid MyPoints.
Prodege, LLC, 8605 Santa Monica Blvd PMB 36227, West Hollywood, CA 90069-4109, is associated with MyPoints, SwagBucks, InBox and other online sites in which you can earn points for answering surveys, submitting receipts and so on. Upromise also uses the same receipt submission system as those sites so I suspect they are connected with that site also. The points earned can be redeemed for cash via PayPal or gift cards. I attempted to cash out enough points on MyPoints for a $15 gift card. Their system then displayed a error message stating: "There was a problem sending your verification code. Please note: Prepaid or VOIP phone numbers are not allowed at this time." This was the same cell phone and number as I've used for other redemptions of points. Their so called customer service then replied via email that I must submit a photo i.d. "Hello ...... Thank you for reaching out to us, we are happy to assist you. Before we can proceed with your request, we need to ask that you complete our ID Verification (IDV) process using a government-issued ID. We do this solely to protect your privacy and security, as well as the security of our sites, advertisers, and other valued members, and completion is required to proceed. We use a trusted, third-party vendor for this IDV process. Please do not attempt to verify in any other way. To begin, just follow this secure link below: NOTE: PLEASE RESPOND DIRECTLY ON THIS TICKET ONCE YOU HAVE COMPLETED THE VERIFICATION PROCESS. ONCE WE RECEIVE YOUR RESPONSE, WE WILL BE ABLE TO PROCESS YOUR REQUEST (LINK REMOVED) They run this same scam through their other sites as way to not have to pay out rewards. Attempting to respond to the email will once cause it to bounce back to you unanswered. None of my banks, credit cards or online payment platforms have my photo i.d. and they are certainly not going get one so it can be used for identity theft.
Thanks so much for the awesome review! We’re really happy to hear you had a great experience. It means a lot that you took the time to share your feedback. If you ever need anything or have any questions, just give us a shout. We’re always here to help!
I have been a member of Mypoints for at least 15 years. I love everything about it. It is easy to earn points. The gift cards are great, I never had problems with the website, and customer service members are very kind.
Thanks so much for the awesome review! We’re really happy to hear you had a great experience. It means a lot that you took the time to share your feedback. If you ever need anything or have any questions, just give us a shout. We’re always here to help!
I downloaded the game Merge Cruise and met most of the goals but have not received points. I have repeatedly contacted them and all I get back is an email saying "We have updated your inquiry" but no other response. I have now spent over $800 to reach levels by certain dates and earn points. I now cannot see anything on my page regarding Merge Cruise because it ended. I've tried multiple times to file another inquiry but the site will not let me because it says I already have one started. No one will respond. I am retired on a fixed income and have always loved MyPoints for the extra money I can earn. This is the first time I've had an issue and it's very serious because I cannot afford to lose that kind of money. I don't know what to do now. I feel like this is a bit of a scam now because I'm being totally ignored.
We’re truly sorry your experience didn’t go as expected — we know how frustrating that can be, and it’s never the experience we want anyone to have. Your feedback is important to us, and we’d really appreciate the chance to better understand what happened so we can help make it right. When you have a moment, please reach out to us through your activity ledger on the site — we’re here and ready to help.
great and awesome site f0r surveys highly recommended
Thank you for your feedback. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
I've been using mypoints.com for years with little or no problems; however they are dropping the ball. A few days ago, I was informed that points I earned playing game of vampires would not been given. After over 3 months, of tickets and emails and screenshots, I would not be given the points I earned and achieved because it has taken too long. They also tried to blame third party vendors, but I only used links supplied by MyPoints. I included screenshot of my skipped achievements. I included emails from September while the game was still actively awarding me points. Mypoints has repeatedly skipped achievements in the last few games, but were willing to award missed points. ONLY NOW ARE THEY REFUSING TO AWARD THE POINTS I EARNED. The points were for a total of 1280 ( 480 pts and 800 pts). With continuing bad customer service this site is becoming one that should be avoided. This is sad because it's been such a decent site until the last few months. WW Just received the dumbest reply possible; which shows how bad their customer service has gotten. Asking me to contact their people to again submit the same information that they have already received numerous times already. How many times is enough? I have already submitted 3+ tickets about their failure. And 2+ times questioning their lack of response to tickets. It's been over 3 months. Now they want a continuation of their failed service. Especially since they have already said they can't do anything and also tried to blame it on imaginary third parties; which also generated a response from me that went ignored. RUN.
We're truly sorry to hear about your experience with the game points and support. We understand your frustration. Please reach out to our dedicated support team again with your ticket details and screenshots. They can review your case for a proper resolution. We value your long-standing loyalty.
200 reviews matching