MyPoints.com

#1099 reporting threshold issues

Mypoints is the survey panel I use the most. Tried to redeem points for a $50 Amazon e-gift cert. Mypoints stopped there, system asked for my social security number. I understand why - because of the annual #1099 $600 reporting threshold Problem is that redemption would have taken my total for this year to $575. Which is $25 below the threshold I messaged Mypoints several times about this, with no response. Mypoints should fix their systems, and only throw up this social security number blockaid when the redemption request takes the use to be at or over $600 The law changes Jan 1, 2026. The threshold goes to $2,000 for this tax reporting requirement. Makes me wonder and anticipate this being screwed up as well

Swagbucks own this too.

Swagbucks own too. This will start going down hill too. Unless it goes back to the way it was when it first started. Same goes for Swagbucks. Because they're losing people right now including me too. I know several people that already left.

If I could give them less stars

If I could give them less stars, I would. I spent hour and hours working my points up to cash out $15. This alone took forever. Then after not receiving my gift code for a week, I inquired thru customer service. After the normal; we’ll get back to you in 30 days… I got a message saying that I was found to be in violation of some rule of some sort. No details, no further explanation and no $15 for me. I’ve never lied on these repetitive surveys and have no idea how to navigate AI. But they accused me of cheating and kept my money.

If you enjoy earning rewards online

If you enjoy earning rewards online, MyPoints is a fantastic choice. I've had a great experience with their engaging surveys and diverse activities. It's definitely one of the better sites in this category.

I enjoyed My points surveys for years…

I enjoyed My points surveys for years but lately I am hardly able to complete a survey.

was doing surveys on this site for a…

was doing surveys on this site for a couple of years. it was good then all of a sudden s i was getting ready to cash out for a gift card they suspended my acount and i dont know why.

Zen Desk is unhelpful

Zen Desk is unhelpful. Lately every time I have a problem with a survey, the Zen Desk sends an automated 'sorry you had a bad experience, not every survey can be a winner' kind of response without even looking at my complaint. (I know that they don't review my complaint because the response is immediate) when I re submit or ask for further response the result is crickets.....they just ignore it. This is a relatively new thing....the Zen Desk used to be helpful and attentive to problems...I wonder what changed?

i loved this site and have used it for…

i loved this site and have used it for years but all of the sudden it won't let me redeem my points and i can't reach anyone for help....i won't recommend them to anyone ever again.

MyPoints Surveys

Relevant surveys

Very fun i loved it its just so good

I am a 12 year old boy that wanna get…

I am a 12 year old boy that wanna get my mom and dad a rolex and I need to make money

Mypoints was a honorable app because…

Mypoints was a honorable app because they did pay the gift cards that I earned until today. The suspended my account after I earned enough for a $5 Skrill gift card. I was ordering my 5$ Skrill gift card and hit confirmed and they suspended my account.

Used it 3 times and 2 failed but got fixed

Used it 3 times and 2 of them did not show up after completing but I use a screen recorder and emailed support and support after a few weeks they got the missing points, nothing extra but even tho it took multiple messages and following their tasks they asked for i got the points, dealing with them was much more time consuming than the activity wad lol, they made it right so I recommend

A problem game.

Their Bingo allows you tp play, but does not allow you to submit to claim a points win.

the site has many benefits and surveys…

the site has many benefits and surveys that are tailored to my interests and what I enjoy doing.

It's pretty scammy

They ask about 15 to 20 questions and than disqualify you. About 90% of the surveys are like that. So you spend a large amount of time answering questions with no reward. I think it's a scam because they still get information out of you without having to compensate you under the excuse that you didn't qualify. Also if you're going to do this make sure to cash out every $10-$20 because if you let the amount build up to $100s they will take your points, not pay you and ghost you. Edit: They just copy and paste the same response to people on here.

12,500 missing points, and it appears customer service ghosted me

5th Update for MyPoints due to reply - Proof you don't read anything. I mentioned that I CLOSED my account, yet you mention that I should contact you via my activity ledger on the site, which is only possible when one has an account. No thinking outside of the box, nor curiosity on your part to solve this. You might as well lay off everyone, and have them replaced by AI (and if you already did that - explains everything). I did wonder if maybe I'm not being fair, being too impatient..NOPE this recent reply from you helped me to confirm for myself that I made the correct decision. Please don't reply anymore..if you wish to communicate with me, research in your records for my email, and send me a message. 4th Update - Nothing has happened, so I closed my MyPoints account. When I originally signed up, over 10 years ago (maybe close to 20 years ago), it was fun, easy to earn points, great customer service. Now, it's absolutely awful...not fun at all anymore. The last year or two, I was debating about canceling. Thank you for making the decision easy because of this awful customer service! Maybe not technically a scam, yet very close to being one. Even though my account is now closed, leaving all of the correspondence/updates by chance anyone is curious and wishes to read all of it. If zero stars were possible, I would utilize it. 3rd Update - reply to MyPoints - I explained it on my original post/review. Moreover, in a reply to Ticket- Reference: 16668246, I provided additional information with pdf's to your email address at mypointscs.zendesk.com, and that's when customer service seemed to stop research, indicating I had to open another ticket, and submit them that way - when your system doesn't accept pdf's, and when I inquired about that, I was ghosted. Can someone initiate contact to me (you have my email in your records), or research this with the ticket reference I supplied, so we can go from there? Please? 2nd Update - reply to MyPoints - I utilized your system again not long ago - Activity Ledger system - and no response, no update. It's a circular loop system of chaos. Please research the original Ticket- Reference: 16668246, you have my email address - contact me, I will provide pdf's. Stop being locked with your ticket system that isn't user friendly. Update - reply to MyPoints - it's not listed on the Activity Ledger, which is probably why there is an issue. Please research Ticket Reference: 16668246 I have 12,500 missing points (related to the ASPCA donation offer, dated July 10th). Requirement was an ASPCA monthly donation of $19 or more, which had to be done on or before July 22, 2025 (11:30 PM PT). I was in time, and submitted a screenshot of the confirmation email from ASPCA. The acknowledgement email from MyPoints about this inquiry, which started on Sept 9th (I had to wait ~45 days, hence the difference in time between July and now) - Ticket Reference: 16668246, indicated I could reply with additional information. So, I replied with the attachment of pdf(s) consisting of the offer, and the confirmation email from ASPCA because a screenshot is limiting. The reply I received was "For your privacy and account protection, we can only assist with tickets submitted while you are signed in to your account. Please log in to your account and submit a new ticket through the Help Center so that we can review your request. Once you've done that, our team will be happy to take a closer look." What? Are you kidding me? How is that possible? The system only allows for a screenshot image, and I have a ticket number, I was logged in, and created the process that started all this, and I was informed, reply with additional information. Why am I being told to start again? I replied indicating that catch-22 (and with a reply, there's usually an auto email indicating received, and I'll receive a reply). This time, I didn't receive that (it was on 9/10), which is why I suspect that I was ghosted by customer service. Either my ticket was closed, or I'm now being ignored. Very disappointing. MyPoints - Please award the missing 12,500 points. Thank you.

Is anyone else having a problem…

Is anyone else having a problem redeeming there points.I clicked redeem but it will not send a code to my phone to redeem my points.

My experience was great because of the…

My experience was great because of the ease of getting my questions answered.

SCAMMERS!

If you want to waste your time - go for it. You may never get your earned money. MP simply deactivate your account without any explanation. Only scammers do business this way. No customer service at all. Even here they give generic reply, no real people out there.