Network Solutions (www.networksolutions.com) has a 4.0 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 59% of negative reviews. Last updated 2026-08-11.
Hi Joey,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when you're trying to reach the right support resource and your call is disconnected before your issue can be addressed.
We appreciate you bringing this experience to our attention. I have sent a request to gather more information so we can better understand what occurred and help however we can.
Marissa
Customer Advocate at Network Solutions
Hi Laura,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when you're trying to build and manage your website and encounter repeated issues, extended support interactions, and unexpected billing concerns.
We appreciate you providing such detailed feedback about your experience with the AI Website Builder, support process, account renewal, and email services. Feedback like yours is valuable and helps us better understand where improvements are needed across our products and customer experience.
I have sent a request to gather more information so we can better understand what occurred and help however we can.
Thank you again for taking the time to share your feedback.
Marissa
Customer Advocate at Network Solutions
Hi Bill,
Thank you for taking the time to share your feedback. We understand how disappointing it can be when the product you receive doesn't align with your expectations.
We appreciate you bringing your experience to our attention. Your feedback is valuable and helps us better understand where we can improve communication around our products and services.
Someone from our team will be reaching out to learn more about your experience and help however we can.
Marissa
Customer Advocate at Network Solutions
Hi Patricia,
Thank you for taking the time to share your feedback. We understand how frustrating it can be to lose access to your email unexpectedly, especially when you were unaware that your service had expired due to an outdated payment method.
We appreciate you bringing this experience to our attention. Your feedback is valuable and helps us better understand where we can improve communication regarding account renewals and payment updates.
Someone from our team will be reaching out to learn more about your experience and help however we can.
Marissa
Customer Advocate at Network Solutions
Hi Catalin,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when a domain transfer process does not go as expected, especially when you're managing multiple domains and encounter unexpected complications along the way.
We appreciate you bringing your experience to our attention and sharing the challenges you faced during the transfer process. Your feedback is valuable and helps us better understand where we can improve both our processes and customer experience.
Someone from our team will be reaching out to learn more about your experience and help however we can.
Marissa
Customer Advocate at Network Solutions
Hi Angela,
Thank you for the wonderful review!
Marissa
Customer Advocate at Network Solutions
B
BJ · 1 review · Experienced 2026-07-27 ·
★★★★★
Improve tech service, email, and website building/function
1) Although some support agents are very knowledgeable, courteous, and helpful, others are not. It is hit/miss situation wasting a lot of time and $.
2) We had to do another ticket for the same problem, because the solution was so far off the mark (example, tech support assumed WordPress vs Website Builder tool).
3) Network Solutions seems to not block even the least professional spam up to professionally built spam. The spam uses Network Solutions branding/logos and very similar looking email addresses. When we block the spam, the block stays on only for a short time, then NS allows it in again...filling up our storage use, then trying to sell us new storage capacity. The same happens with known spammers who wax on about the stock markets, etc. We block them, then few days later, the block is off.
4) Lastly, NS should allow the allocation of total email space to the various email addresses. This way you get the full use of storage already paid for - especially when only one to a few people use a lot of email.
Reply from Network Solutions2026-07-29
Hi BJ,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when support experiences are inconsistent, issues require multiple contacts to resolve, and email management features do not perform as expected.
We appreciate you providing such detailed feedback about your experience with our support, spam filtering, and email storage management. Your comments are valuable and help us better understand where improvements can be made to both our products and customer experience.
Someone from our team will be reaching out to learn more about your experience and help however we can.
Marissa
Customer Advocate at Network Solutions
C
CAROL JACKSON · 2 reviews · Experienced 2026-07-28 ·
★★★★★
Quick and helpful
My website was down with just raw html showing. I was directed to a live person who quickly fixed it. Very happy.
Reply from Network Solutions2026-07-29
Hi Carol,
Thank you for the wonderful review!
Marissa
Customer Advocate at Network Solutions
P
Paul Evans · 2 reviews · Experienced 2026-07-27 ·
★★★★★
The tech that helped me was great.
The tech that helped me was great.
I appreciate the quick service without any upsale pressure.
Thank you for that.
Reply from Network Solutions2026-07-29
Hi Paul,
Thank you for the great review!
Marissa
Customer Advocate at Network Solutions
I called about a website not working issue and asked to be connected to a MY Time person to assist me in getting it resolved. I pleasant young guy got on the line and I assumed he was a My Time guy. He said he could connect to my website no problem. I said well that's great but I can't. He spoke to his supervisor and his supervisor said he could connect to my website also. So I figured out he was not NOT a My Time support guy. He said he couldn't help me any further and asked me to be sure to give him a high satisfaction rating on the survey to follow since he had resolved my issue!!! I have paid for two months of My TIME SUPPORT AND HAVE NOT BEEN ABLE TO GET THROUGH TO THEM YET!!!
Reply from Network Solutions2026-07-31
Hi Vance,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when you're trying to reach the support team you've purchased services from and are unable to get the assistance you were expecting.
We appreciate you bringing this experience to our attention. After reviewing your account, we do see that your website is currently up and running. If you need any additional assistance, you can always contact our general support number and request to be connected to our MyTime Support team so they can continue assisting you.
Thank you again for taking the time to share your feedback.
Marissa
Customer Advocate at Network Solutions
A
Arthur Taylor · 3 reviews · Experienced 2026-07-29 ·
★★★★★
Excellent
Excellent, highly professional service as always from NS.
Reply from Network Solutions2026-07-30
Hi Arthur,
Thank you for the great review!
Marissa
Customer Advocate at Network Solutions
B
Brad · 4 reviews · Experienced 2026-07-29 ·
★★★★★
Easy to deal with and prompt
Reply from Network Solutions2026-07-30
Hi Brad,
Thank you for the wonderful review!
Marissa
Customer Advocate at Network Solutions
Shraddha was absolutely EXCELLENT in helping me with correctly update a revised website to my existing domain. One of the most helpful techs ever...and for me that's a long time.
Reply from Network Solutions2026-07-29
Hi Mike,
Thank you for the fantastic review!
Marissa
Customer Advocate at Network Solutions
