Southeast Asia’s Fastest Growing Last-Mile Logistics Company, Powering Businesses with Innovative Transport Solutions
Ninja Van (www.ninjavan.co) has a 1.5 out of 5 rating on OK.one, based on 248 user reviews collected here. It is listed under Business Services and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 127 of them were added in the last 12 months. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Consumers frequently complained about deeply unreliable delivery services, noting that packages were constantly delayed, marked as delivered falsely without any actual arrival attempt, or lost in transit. Shoppers also experienced severe issues regarding customer support, describing response times as entirely non-existent or pointing out that automated chat bots completely failed to resolve basic problems. Some reviewers were happy with isolated positive moments, mentioning that certain shipments eventually arrived safely in good condition and that individual staff members were genuinely polite and helpful. However, buyers still urged others to carefully check shipping choices beforehand to avoid experiencing endless frustration with tracking systems and warehouse delays.
Auto-generated from all reviews of this business. For reference only.I hope there will be zero star which I can click. It's not the first time receive ninja service. They updated delivery on the way (last stage) but driver failed to deliver. Then update on Lazada receiver not at home.
Horrible Ninja Van, bunch of magicians always making packages disappear, again and again. Was not given a choice Shopee just assign my package to them and now over a week it just show on hold for no reason and even Shopee doesn't know why keep giving all sort of reasons that they are looking into it and then pushing these magicians to expedite delivery. Super screw up company deserve negative 5 stars give them even negative 1000 stars also they don't care!
Ordered a package from amazon to be shipped to the Philippines. The package kept getting delayed over and over again. Then it said the package is on its way for 3 weeks. The driver probably stole the package and should be in trouble because of that. They called my gf and then she called back. The driver blocked her number for no reason.. Customer service doesn't even email you back. This company should be shut down and not be in business. My gf has been having issues with them too. Please don't ever use this company. It's horrible and should be closed. If I could give them less then 1 star I would have.
Waited for a phone to be delivered but waited for more then 3 days says that need to go sorting station called them said today will come nvr came so waiting tmr prolly it comes tmr 😭
Tossed my parcel and destroyed my items in the process. The person sending the items to me did ample packaging protection yet it still came really beat up. Had to wonder what did the delivery process at ninjavan did to my parcel.
Time and time I get "Delivery attempted" and my CCTV says otherwise. They lie and never even show up to deliver. Horrible, Horrible company...please go out of business.
I waited for NinjaVan to collect my return parcel for more than a month. Had to request 3 times and at last, they responded and arranged to pickup on that very day, which was fine to me as I was home. I messaged him to acknowledge. When he arrived, he was knocking on the door so freaking loud and shouting "HELLO!" multiple times. My young nephew actually thought someone was trying to break into our house. Mind you, it wasn't even a long wait for him. Not even a minute. I hurried to open the door, and he just said "PARCEL!". I took the parcel and he just grabbed it from my hands, and never said thanks or anything. I went to say "Thank you" and nope, no response. It's my worst courier experience ever. It's unbelievable how unprofessional they are. Now I just hope that my return parcel actually gets returned to the store *fingers crossed*
Delivery marked as failed with no attempt. CCTV confirms no rider came. Item sent back to hub. This keeps happening with Ninja Van. I do not trust this courier.
The courier advises they have attempted a delivery numerous times and then sends parcel back to seller. As we have a large household people are always at the house 24/7 hence the courier does not want to deliver due to remote location. Not to be used unless in a metro area - very disappointing
The courier is not responsible. did not send the customer's parcel.
Ninja Van's service is very poor — slow and unreliable. They tend to hold parcels for days before delivering them, which is extremely frustrating. I really dislike Ninja Van’s service; it’s simply not acceptable. Please improve your service immediately because it is far from satisfactory. I regret using Ninja Van as my courier, and I feel disappointed with the overall experience.
Extremely frustrated with the lack of support. Your customer service is impossible to reach, and being stuck in a loop of automated replies is a waste of time. A delivery courier that provides no real person to talk to when issues arise is not a service I would ever recommend. Avoid at all costs.
The worst logistics company in Singapore. I just received a temperature sensitive seafood item in room temperature! The ice gel pack had completely melted and the thermal bag is warm & dry. This is one of the many encounters with Ninja Van deliveries. Unfortunately local online merchants are still using them, probably they are cheaper? Well, that carries a heavier price of more requests for return & refund. In short, Ninja Van is a very unreliable company.
Was supposed to be delivered on 26 December, but as of 4 January it still has not been delivered.
bad service and The slowest shipping company
First of all, they have ZERO customer service. It’s so frustrating for a customer to not have anyone to talk to when a problem happens regarding their parcel. They have no telephone number. Their Telegram support is a bot that gives useless answers. They NEVER respond to emails. I was notified that my parcel was out for delivery three times and that the delivery was unsuccessful. I can assure you that no delivery was sent out. I was always present to receive any parcels and i did not receive any messages in case the driver couldn’t find my house. Later on i received a refund from Amazon and tracking said that my parcel was on it’s way back to Amazon. It’s so frustrating and the shitty customer service (or lack thereof) makes the whole thing even more infuriating.
I ordered two parcels at the same day. One is domestic, shipped from a nearby town using this ninjavan delivery service, and one is international, shipped from China then is delivered to my house using SPX. 5 days later, guess which one came first. My domestic parcel is stuck for 56 HOURS by now at a warehouse station just under 1 km from my house and even today (its been 7 days), it hasn't been touched by anyone ever since. For the love of God, when you order something online, please ask the seller first regarding which delivery service are they using. If they're using ninjavan, either find a different seller or request them to choose any other delivery service but ninjavan
Ninja van services worst! Delivery man not trustworthy, didn't delivered my parcel and lying in the system. From 11/12/2025 saying out for delivery in system & update delivered with false proof in the system on 17/12/2025.I didn't receive it until now 22/12/2025. Message the delivery man saying the parcel still with him and want to deliver and on his way but until now didn't receive, ninja van ID -shahir
These people behind Ninja Van are worthless as a logistics company. One of my orders from Amazon is 10 days late. They say they attempted delivery 3 times which is a blatant lie. Customer service sucks. Driver lies. Support sends a "We received your message" and never follows up. Ninja must mean they hide behind a website, because they sure as hell don't deliver on promises. They have been reported to Amazon. Ruined my husband's Christmas.
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