Southeast Asia’s Fastest Growing Last-Mile Logistics Company, Powering Businesses with Innovative Transport Solutions
Ninja Van (www.ninjavan.co) has a 1.5 out of 5 rating on OK.one, based on 248 user reviews collected here. It is listed under Business Services and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 127 of them were added in the last 12 months. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Consumers frequently complained about deeply unreliable delivery services, noting that packages were constantly delayed, marked as delivered falsely without any actual arrival attempt, or lost in transit. Shoppers also experienced severe issues regarding customer support, describing response times as entirely non-existent or pointing out that automated chat bots completely failed to resolve basic problems. Some reviewers were happy with isolated positive moments, mentioning that certain shipments eventually arrived safely in good condition and that individual staff members were genuinely polite and helpful. However, buyers still urged others to carefully check shipping choices beforehand to avoid experiencing endless frustration with tracking systems and warehouse delays.
Auto-generated from all reviews of this business. For reference only.The worst delivery company ever, there is always an issue with them, i've experienced the rider taking my parcel and keeping it for himself and marking it as delivered, their riders never call or answer messages and marks the parcels as unable to deliver, like seriously this company should close down in the philippines, absolutely terrible
Tracking is a complete joke. Took 4 days to deliver from a town 4 hours away. Telegram "customer service" is a bot that failed the AI test. Suggest avoid them and companies that use them.
ninja indeed parcel not delivered can say delivered. customer service agent contacted just to be waiting for nothing. worst courier service
I would have rated -1 star if there's 1 2 parcel with the same address same delivery date but only 1 arrive. That 1 arrive only after few complain. Even their CS is doing shit. Not helping any all. Out for delivery since last friday. If 1st delivery unsuccesful due to the time, try lar change the timing to earlier. why in the freaking time you still wan deliver back on the same unsuccesful time? lazy to think? lazy to use brain? PATHETIC
I can tolerate delays or poor handling but lying is unacceptable as it affects my reputation. Dispatch blatantly lied about my not being on location when there's been no show and zero contact. In fact my attempts to reach out via sms were ignored. Uploaded an image of his WhatsApp account being blocked as proof to merchant of the supposed failed attempt which as far as I'm concerned is a non proof. Lazada's customer support didn't seem at all concerned as if condoning this fraud. Ninjavan's customer service chat is offline. NLMYA69895779
Same as many have reported they claim to try a delivery but fail, and if you use the help chatbot on the ninja van site it will direct you to a 300php "refundable" delivery finder service, I have contacted amazon directly about this problem and they are claiming they will take action. I recommend anyone also having problems with this company to escalate all complaints through amazon or the primary seller since they are the ones posting the refunds.
Terrible. Non existent customer support! Tacking number stated "failed delivery" and then parcel was "lost". Took then 10 (!) working days to reply me to inform that it was lost!!! Completely ignored all emails and there is no phone number or anything to get in touch with them! The worst delivery services i`ve seen!
Worst courier service I have ever experienced in my whole life. The parcel arrived near me on Saturday morning but on the delivery day, my parcel's status is changed to 'in-transit' minutes after 'out for delivery' status on the system. Can't express how dissapointed I'm with this ridiculous service by ninja.
I was super nervous of my expensive Lego being delivered based on the poor reviews but Credit where it’s due. Delivered in good condition. Deducted a star only for the poor tracking. Several days between updates and then it just suddenly showed as delivered. And on a weekend. Unusual but appreciated.
Really trashy courier company. Multiple times the couriers will always just dump (dropping my parcels from their chest height) on the floor.
If there was an option to score this company with zero I'd do that. Service is absolutely messed up. They send notifications that they are delivering today and then deliver in 3 days.
Tracking show 10pm late night delivery, so im waiting for it,but now untill 11pm didn't have any clue for my parcel tracking system say can real time check location,but at the end cannot, just the bot repeating same useless answer
bad service and The slowest shipping company
0star ,They lost my parcel,Then they don't want to take responsibility. It's shameful that Malaysia has this company.
Bruh no delivery attempts made, but set the parcel to "return to sender". No updates to the intended recipient, just changed the status on their end, and thereafter when i contacted them within an hour of status change, they said they can't update the status anymore.
Worst service i have ever experienced! My package from Amazon was never delivered nor attempted to be delivered but instead was sent an email for 3 consecutive days indicating that delivery was unsuccessful!. I sent email to customer service 3 times and never received a response. I don't understand why the big companies still do business with them.
dogshit delivery. had about 6 boxes of items, opened the gate asked the delivrer to place it INSIDE the house, no need to enter the house. Closed my gate and just placed outside. dogshit business.
I would provide a 0 star review if I could. Do not use these fools. They first sent my package to the wrong delivery center (after marking it as out for delivery), sat on it for 2 days until I contacted customer service, said they would get an upate to their own instigated investation after 3 more business days, then admitted their mistake and pledged next day delivery. Instead, they marked it as delivered with no attempt at delivery. Now I have no idea where my parcel is and am stuck with their miserable customer service.
Very bad. the driver disappeared and they sent ninja turtles to my house to deliver my parcel. even ninja turtles can deliver faster than the ninja van person.
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