Kenapa staff ninja van sungai buloh…
Kenapa staff ninja van sungai buloh banyak problems.
About Ninja Van
Data updated- Website
- www.ninjavan.co
- Category
- Business Services
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 127 reviews
- Replies to negative
- 0% (0/216)
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About this business
Southeast Asia’s Fastest Growing Last-Mile Logistics Company, Powering Businesses with Innovative Transport Solutions
Is Ninja Van legit?
Ninja Van (www.ninjavan.co) has a 1.5 out of 5 rating on OK.one, based on 248 user reviews collected here. It is listed under Business Services and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 127 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers frequently complained about deeply unreliable delivery services, noting that packages were constantly delayed, marked as delivered falsely without any actual arrival attempt, or lost in transit. Shoppers also experienced severe issues regarding customer support, describing response times as entirely non-existent or pointing out that automated chat bots completely failed to resolve basic problems. Some reviewers were happy with isolated positive moments, mentioning that certain shipments eventually arrived safely in good condition and that individual staff members were genuinely polite and helpful. However, buyers still urged others to carefully check shipping choices beforehand to avoid experiencing endless frustration with tracking systems and warehouse delays.
Auto-generated from all reviews of this business. For reference only.What people say
ninja van gemas jelai problem
ninja van gemas jelai very not friendly.. delivery take long time and day.. not like shoppe express, just 2 3 day delivery..
If your company spent half as much…
If your company spent half as much effort actually picking up and delivering parcels as it does on pointless bureaucracy, you’d be a far better business.
Ruined a birthday
Ruined a birthday, they can’t see, they can’t hear, they can’t call, I haven’t seen delivery guy’s in my life this bad, they should really close down.
If possible avoid these incompetent dirt bags.
If possible avoid these incompetent dirt bags. I wish I could give them zero stars. They are terrible. Either lost or stole my Maya Visa Card. I blocked it so they couldn't make fraudulent transactions on my account. Their "Customer Service" completely sucks. They will send you an auto-response Email promising to contact you in a "few hours" but you won't hear back from them, for several days, if ever. I have seen other reviews, on different sites, saying they are a den of thieves. I would have to agree. If you can avoid doing any business with these morons, your life will be better.
False Delivery Attempt and Poor Communication from Ninja Van
I am very disappointed with Ninja Van’s delivery service. My Shopee parcel was scheduled for delivery on 13rd September 2025, but it was not delivered. Instead, the tracking showed “attempted delivery,” with a photo uploaded as proof. The photo was not of my house, and I never received any phone call or WhatsApp message from the rider. This is very frustrating because I had been waiting for the parcel since the day before, yet no genuine delivery attempt was made. Not only was the proof of delivery false, but the lack of communication from the delivery staff caused unnecessary delay. I hope Ninja Van takes this issue seriously and improves their delivery process. Customers deserve honest updates and responsible service.
Super lousy service
Super, super super lousy service
Slow moving courier
Courier only pickup item at 5pm at store. Then reach facility the next day 5pm again. 3rd day you depart to nearby sorting facility at 9:30am, and reached at 10:30am. Good But never out of deliver until the next day 3pm. The facility is only 3km away. If I know it would take you more than 24hours to start the trip, I would've go and collect it. No customer service at all
Tracking feature is less than useless
Tracking feature is less than useless. It tells you that a package will arrive within a TWELVE HOUR WINDOW on any given day, and then the package (shock and surprise) never arrives. AND there's no actual human customer support to speak just a stupid bot that is also less than useless. This should be 0 stars but thats not possible so i give you a 1 but in my heart of hearts it is a 0. A negative 5.
Blardy screwed up company
Blardy screwed up company. Driver No Show multuple times for collection. Then make phantom missed calls to show prrsence. Eventually delayed my return process , losy my parcel then conveniently push all responsibility to me. I still have the screenshot and mobile of the driver who screwed up.
THE WORST DELIVERY COMPANY EVER!
This is unacceptable! I was not around to receive my delivery, yet the rider still gave it to people I do not even know. The parcel contains private information since it is a card. This kind of service is extremely disappointing and frustrating!!!!!!!!! Better shut down your company!!!
THE MOST UNRELIABLE AND WORST COURIER…
THE MOST UNRELIABLE AND WORST COURIER IN THE WORLD!!! MY PARCEL WAS RETURNED TWICE TO THE SENDER!!! BETTER CLOSE DOWN YOUR COMPANY!!!
I have arranged a pickup on Tuesday…
I have arranged a pickup on Tuesday 19/8/2025, and keep having missed pick up, with excuses parcel not ready for collection when in fact was waiting for Ninja collection. They make a few pickups but up till today it is not pending pickup
The delivery service sucks
The delivery service sucks, the courier didn't even attempted to deliver my purchase, I'm waiting for a COUPLE OF DAYS now!! yet I didn't receive the item that I bought... it's really a poor service tskkk..
Order information received on the 13th
Order information received on the 13th. Mind you it was on a wednesday. Pick up success on the 16th. Hello? What are you doing? You had 3 days to pick up and yet chose to pick up on a saturday? Not the worst part yet. I thought oh maybe on the 18th, monday or on 16th itself i would receive it. Kept checking the tracker website and they told me i would receive it on 17-18 august by 10pm so i was relieved. Kept waiting and waiting but STILL YET TO RECEIVE IT. ITS 11PM ON 18TH OF AUGUST AND THEY PROMISED ME TODAY I WOULD RECEIVE IT. WHY DO THEY GIVE FALSE PROMISES AND HOPE IF THEY KNOW FOR A FACT THEIR LAZY BUM DRIVERS WOULDNT BE BOTHERED TO DELIVER PARCELS ON THE EST TIME. THIS IS THE WORST DELIVERY SERVICE EVER. I DIDNT EVEN PICK NINJA VAN AS MY COURIER TOO. DHL IS SO MUCH BETTER. OH AND MIND U ITS SG BASED ITEM SO WHY THE HELL IS IT TAKING SO LONG TO DELIVER ONE PAIR OF BLOODY BAG??????????? 18TH OF AUGUST 10PM MY HEAD
Damned slow & unreachable
damned slow, unreachable customer support, i'll avoid any seller using them.
If the rating have less than 1 star I
If the rating have less than 1 star I would give it. Never been more disappointed with this courier service. The rider has cause drama. As a working person, we cant keep looking at the phone 24h. But the rider expect customer to respond within a second. But I didn't take too long to reply, only took about 3 minutes. If he need the location urgent. It's not a crime to call and ask nicely. Guess what happen next is. When I try to track the delivery, it's says parcel have been delivered although I did not receive it. Was so furious but still manage to ask the rider politely. For no reason he blame me for didn't give the location although it was already given to him. Without any hesitation, I am email to the Ninja and seller. If the parcel cost few ringgit I won't bother. But it cost a month salary. How come there's a people who are so not responsible and careless..The Ninja van Hq to take this case seriously as I see many people complaining about the service. This is why our country is not developing and left behind. People buy things not using leaf, they pay for it. Work hard to afford something. This is so unacceptable.
Poor delivery attitude despite various feedbacks
More than 10 parcels just simply place outside door when i set instructions to ring bell. Once a delivery staff rings the bell after placing parcel outside and just walk off! Literally "ring the bell". Feedback that NJK manager train the drivers as well as start a bonus point system whereby marks are deducted for such attitude and the driver will not get the commission for that parcel if reported by customer NJV is smart, do it many times till customers gave up then customer stops complaining, they managed a great stats since "no" complaints, Smart! I have taken to write to site that used them to complain and feedback not to use their services. I dont mind paying a bit more for proper delivery that wont raise my blood pressure BTW its not just 5-6x, its been over 4-5 years same attitude. NJV customer support will also call next day which actually works to irriate and annoyed me
They take so long to deliver my parcel…
They take so long to deliver my parcel 1 month seriously? Rude delivery rider too!
Sent to wrong address. Good service recovery by delivery guy.
During the pandemic, some booksellers I shopped from used ninjavan. None of the books ever arrived in good condition despite reasonable packaging (padded envelope). Today they sent my parcel to the wrong address and still left me a photo that was time and address stamped (with my address...). Hard to contact customer service - need to get an OTP through Facebook messenger regardless of the selected mode (telegram, Viber). Need to download another app to get customer service support. Live agent available 10-6, mon to sat. No other way of reaching them outside these hours to lodge a case. Extremely unfriendly contact modes for service recovery. Thus, I haven't been able to lodge the case yet. Urgh! Edit 2 Aug: Eventually downloaded Facebook messenger to contact ninja van in addition to checking again with taobao cs. Delivery guy contacted me a few hours later and was very apologetic, investigated parcel whereabouts and made immediate restitution for cost of lost parcel. Add one star back for the service recovery, but will unlikely shop taobao soon again if ninja van is the local delivery agent.
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