very bad service here in beluran
very bad service here in beluran, sabah
About Ninja Van
Data updated- Website
- www.ninjavan.co
- Category
- Business Services
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 127 reviews
- Replies to negative
- 0% (0/216)
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About this business
Southeast Asia’s Fastest Growing Last-Mile Logistics Company, Powering Businesses with Innovative Transport Solutions
Is Ninja Van legit?
Ninja Van (www.ninjavan.co) has a 1.5 out of 5 rating on OK.one, based on 248 user reviews collected here. It is listed under Business Services and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 127 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers frequently complained about deeply unreliable delivery services, noting that packages were constantly delayed, marked as delivered falsely without any actual arrival attempt, or lost in transit. Shoppers also experienced severe issues regarding customer support, describing response times as entirely non-existent or pointing out that automated chat bots completely failed to resolve basic problems. Some reviewers were happy with isolated positive moments, mentioning that certain shipments eventually arrived safely in good condition and that individual staff members were genuinely polite and helpful. However, buyers still urged others to carefully check shipping choices beforehand to avoid experiencing endless frustration with tracking systems and warehouse delays.
Auto-generated from all reviews of this business. For reference only.What people say
Poor service
Always have a bad experience with the rider. My package never delivered. Package #PHNJV00905151533
Stored items for too long
Stored items for too long. No tracking number update. very bad service!
Delay
Absolutely awful delivery service. My package has been stuck in Laguna for 8 DAYS. And it still hasn't arrived in my province. Very dissapointing.
Literally, disappeared like a true Ninja
I never leave negative feedbacks to courier companies because I was a delivery guy before and I know exactly how this supply chain system works. My 1st ever encounter with a terrible driver attitude and poor customer agents replies with Ninja Van. No tracking updates and suddenly driver called my mobile at 3pm on a weekday saying that he is outside my house. I told the driver that there's no tracking updates and I'm at work. Told him to come back after 7pm since delivery stated by 10pm. Driver said he will be at other place during that time. So I told him I will drive over and meet him at where ever location he is currently at or his next location to pick up from him personally. I can fit his location timings without losing his time. He said okay. Called him at around 5pm, wanting to meet him at his next location but his mobile phone was off all the way. The least driver can do is to inform me that he can't meet me. Just a courtesy call will do. Saw the tracking at 8.24pm and it was returned back to the warehouse. Up till today, no updates on the delivery reschedule date. I've deal a lot of courier services and this is by far the WORSE courier service I have encountered. I've informed all my overseas sellers to never assign Ninja Van for all their orders to Singapore. Instead, I've recommended all my overseas sellers to assign to my trusted courier in Singapore that I've used for years. I understand that drivers are busy but all I asked for is a courtesy pick up call from the driver and updates. Check with your sellers first who they assign. If it's Ninja Van, ask them reassign others.
Ninja Van truly lives up to its name
Ninja Van truly lives up to its name - they disappear without a trace with your goods. They failed to deliver items I ordered online via NTUC although the status showed as "Picked Up". When I checked with the live agent, who by the way was worse than the chatbot, he kept repeating "The item is still at our warehouse", "We are unable to assign a driver but we will send you a notification when the parcel is out.". No apology, no solutions, no commitment on when the deliverr will be made. Do not ever order at the 3rd party stores on NTUC app as they will most likely use Ninja Van.
Dishonest and unreliable
Very unreliable here in the Philippines, unfortunately Lazada online sellers don't have a choice since they are partnered with them. We have a rider in our area who doesn't pickup and only uploads edited photos as proof. I already contacted support but no solutions, 4 days and counting.
Delivery guys dont even bother
Delivery guys dont even bother. Say that its "unsuccessful " but they never tried ,called or waited for just 1 minute. What a lousy lazy service. 1 star is deserved.
I need my parcel for later
I need my parcel for later, and it didn’t arrive yet, it’s been 6 days, this carrier is so slow than others. I’m so disappointed. I don’t have anything to wear on our event later
I received a parcel today delivered by…
I received a parcel today delivered by Ninja van. The guy just throw it at my gate and left. He can't even be bothered to send me a SMS. It's bcos Ninja still stated that it's a non contact delivery. This is not the first time but a few times over a 12 month period. So don't use Ninja van for delivery
I had a very traumatic experience with…
I had a very traumatic experience with Ninja. The delivery driver placed for me is totally RUDE and UNPROFESSIONAL. I ended up slapping him. Now, everytime I have a parcel that'll be delivered by them thru TikTok, I automatically cancel it!!!
Poor comminicarion, failed delivery 2 days in a row!
Texted to inform me delivery was being made. I texted back and said we were waiting. End of day no packages. Several texts messages sent but no response. Next day message has not changed. States package will be delivered today. Not delivered, no text messages frpm driver. Called their support center. They stated me packages were returned to warehouse due to unseen circumstances. It was late at driver did not want to deliver? Package ro heavy for him? They apolgized and told me packages would be delivered tomorrow. Two days late! Wirh their lack of communicatiions and failing ro keep a delivery promise two days in a row, I will never personally use their service.
You need to be extremely careful with payments.
Their finance department has consistently shown inefficiencies. Despite sending payment proof screenshots, invoices that were paid well ahead of the due date continued to be marked as unpaid. For small business owners, this can be particularly stressful, as it creates the risk of double-paying invoices out of concern that their accounts might be frozen. This issue has occurred multiple times for our business—at least two to three instances—causing significant frustration and unnecessary worry for our team. We've reached out repeatedly to highlight the problem, but it remains unresolved. It’s difficult not to question whether the issue stems from a lack of care or from deeper operational shortcomings. We have all the email and screenshot logs. As a result, we’ve made the decision to switch to Trax Logis (formerly Qexpress), and so far, we've found their rates and overall efficiency to be far more reliable. If you are a small business owner, you can consider EasyParcel too.
Confused couriers and confusing…
Confused couriers and confusing process. Can deliver the same item without proper packaging but when handling the same item returns demanded it to be packaged like some national treasures. I hope this company goes bankrupt soon.
awful experience with ninja van i am…
awful experience with ninja van i am writing to formally express my disappointment regarding a recent experience with your company delivery and customer service i placed an order on 7/03/25 with the expectation it would arrive on 10/03/25 ( promised delivery date ) the item was severely delayed what added to my frustration was the lack of customer service when i reached out for assistance. i reached out your support team and experienced misinformation. despite my efforts to resolve the situation i still yet to receive a satisfactory solution. on 11/03/25 after calling multiple times reaching out on to track my parcel a girl named shalini promised me it would arrive before 7pm but guess what already 8.30 pm and no update by driver on where is he or my parcel at!!!!!!! i called again and a girl name puteri spoke to me she was kinda good and was trying to help she put me on hold for quite a long while and just told me what shalini previously said item is on the way traffic is heavy and so on!!! after about 15 minutes puteri called again and informed me that the driver is on hes way to the location and asked if i am available at the venue to collect it as it is a working place of mine i told her yes and she said okay sir driver should be there any time , i said okay i will be waiting outside the hotel lobby and reminded her that my hotel is 24 hours and driver can come im waiting!!!!! after that around 1 hour i check my phone and it says that parcel has been rescheduled delivery for tmrw as buyer not at pick up venue !!!! the driver didnt even come to the location the proof of cancel delivery was just a screenshot of the item of mine that i ordered what a shame. completely fedd up i just decided to go pick it up myself at seputih , the venue was just 3km away from my place i really dont know what holded them from sending it! went there and collected it by myself saw all the drivers about 8 of them just sitting down together and smoking what a disapointment the worst of them all ninjavan it is
Ninjavan is the worst of them all
I order online a lot and Ninjavan is easily the worst of them. They used to be good when they delivered for Pomelo several years ago. Then they got worse when they expanded and got the ASOS contract. They would ignore scheduled pickups and would show up anytime they wanted. Now their CS forces you to use certain apps to communicate and they bombarded me with marketing msgs because you have to 'subscribe' in order to chat with them. They have repeatedly dumped my packages anywhere, and lied about successful deliveries and my packages have gone missing. Their proof of delivery is just a photo of a hand holding a package. I'm beyond pissed off with them and go out of my way to avoid them
THE WORST AND SLOWEST DELIVERY COMPANY…
THE WORST AND SLOWEST DELIVERY COMPANY IN PHILIPPINES!!
Amateur & slow logistics
Unfortunately Nike Philippines has contracted with them as courier here. This is my second order with same results! Fast logistics from the Nike tracking side, than the order sits in local Ninja distribution center for over a week (both times). They seem to sub contract with anyone with a motorcycle with poor verbal and customer service skills. Both times received a text in the morning that will be delivered then by mid evening an email they cannot deliver till next day. I wish Nike was aware how this also reflects on them in the total shopping experience. I will choose in store pick up from now on IF I ever order again.
I bought my parcel from Lazada then…
I bought my parcel from Lazada then Ninja Van said they going to deliver it after that they delayed my parcel I have been waiting since 31'st January to receive it
bad service rider
bad service, totally unprofessional RIDER DELIVERY MALAYSIA ever rude delivery personnel. as a customers, I do apologize cause let him waiting for only 3 minutes, I repeat 3 MINUTES ONLY, then why he is mad off? is this your service that I deserve? poor service. I don't want it anymore. 0/5
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