Southeast Asia’s Fastest Growing Last-Mile Logistics Company, Powering Businesses with Innovative Transport Solutions
Ninja Van (www.ninjavan.co) has a 1.5 out of 5 rating on OK.one, based on 248 user reviews collected here. It is listed under Business Services and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 127 of them were added in the last 12 months. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Consumers frequently complained about deeply unreliable delivery services, noting that packages were constantly delayed, marked as delivered falsely without any actual arrival attempt, or lost in transit. Shoppers also experienced severe issues regarding customer support, describing response times as entirely non-existent or pointing out that automated chat bots completely failed to resolve basic problems. Some reviewers were happy with isolated positive moments, mentioning that certain shipments eventually arrived safely in good condition and that individual staff members were genuinely polite and helpful. However, buyers still urged others to carefully check shipping choices beforehand to avoid experiencing endless frustration with tracking systems and warehouse delays.
Auto-generated from all reviews of this business. For reference only.Bad logistics route planning my item going back and forth in three days from puchong to nilai then to selangor. My address is in Penang why do need need to go Nilai they went back to Selangor? So basically you guys travel toward the north from puchong(origin) to current location (selangor) just about 20 km only and you took 3 days for that ?
Poor execution of delivery instructions I've placed my order with the merchant which allows selection of delivery date and timing. I've picked 11-Nov, between 10am to 6pm. Delivery was attempted at 8.30am on 9-Nov instead. I've then reschedule it to the same date, 11-Nov. 10-Nov, i got a delivery notification again at 8.30am. They are really wasting consumer time and their own delivery guys' time!!
Very Good service from USA to Philippines. I bought things from Amazon thrice and this company delivered the items early before the delivery date.
A BIG Thank you to the team. Ninja van helped me to recover my money paid to a FAKE WATCH SELLER in china who pretended to be a Japan watch dealer. Thank you for your help. I have full confidence in your team. Keep it up
They only update you when it's convenient for them. My parcel has been in "line haul" status for 2 weeks.
Watsons, Shoppee & Ladaza This is about online platform delivery, Ninja van management hey u guys !!! Wake up If you can't deliver, find a way. Don't hold on to our parcel hotline cut off before 6pm, call again at 7.30pm put me on hold for more than 15mins, not even a courtesy call, these give me mental stress for a chronic patient. It's been more than a month for other customers. Why not do a simple way temporary: Print a Packlist Sticker, vertify at Shipper (Watsons .....), stick n deliver. Do it. ----‐-----‐-------------------------------------- Ninja, Hello, is my POD signed by GHOST at 0001hrs 17/11 morning. I had been communicated with your Messagers and Email respectively since Monday 15/11. I have to tell you people so many times in a day. Not receive means not receive. Your delivery team is smart took the one which is expensive. Out of 3 lots, 1 expensive parcel is missing. Parcel has not receive for 11111271067301 (Case no. 2969365). Since 15/11, u guys keep on dragging..... signed POD, forged signature.. create hell to all your Customer. Updated 19/11 Finally received the missing parcel yesterday 18/11, carton abit torn but items are in order. Although super late at least being found. Appreciated. Please extend your assistance to all customer. Thanks. PohLi
Parcel so fast delivered and Abang Azmi very good service 🌟
Recently purchased a van kendel was the salesman’s.made the experience easy & pleasant excellent service will definitely go back Paul distinctive property services
Best courier ever.. 5 stars for Ninjavan.
Thank you NinjaVan! My parcel arrives on time 😉 placed order on June 6 with Shopee and received today on the 10th 😉
The service I receive from Van Ninja was excellent, I was properly guided by the sales representative the expertise and advise was good. I'm happy with my purchase. I will be recommending people to purchase from Van Ninja. Steve main man. From Hugh, Ford Transit Connect L/W.
I've requested for at least 1 day's notice by WhatsApp or Messages for door to door delivery but unfortunately instructions were not adhered. This is worsened for COD as I need to leave the cash with my very old dad/mum who usually take delivery. The latest was when delivery guy took $59 when I bought a $49 item. I feel that a receipt should be issued for cash received and photo sent by delivery person to buyer to avoid misunderstandings to all. Thanks JennyLIM
Unlike most reviewers here, my experience with Ninjavan in Singapore has been quite positive. With the exception of two or three occasions of parcel delayed due to unforeseen issues, deliveries were often timely. The deliverymen were polite too. The only complaint that I have is the shockingly narrow delivery boxes (Ninja Box) in some locations. They can't seem to accommodate parcels of more than a dozen centimeters tall. My parcels were diverted to my home address a few times because of this. Perhaps NV would consider having larger boxes in future.
Door to door Manila to Bohol in exactly 7 days during pandemic when there aren't many flights is quite good. Online tracking could be updated more frequently though. It has gone for 6 days with no updates which made me fear that the parcel has gone missing.
Based on my own personal experience about them, their service to deliver every parcels, not just mine, means a lot of hard work to put off just to relay in time. I just appreciate their every efforts they put to their jobs. So yeah I just wanna say thanks and hope that they'll be able to see this message that others may not appreciate the works they do, but one thing for sure, you all are respectable man. Though still others might not say that, but I'm here, one of your supporter.
The poor courier is unable to give an ETA of the parcel due to high volumes every delivery. Then how does Ninjavan expect an answer from the customer if they are at home when the courier is unable to estimate the delivery time? Perhaps they could look into matching the customer expectations with what they are providing, thanks
Shittyy delivery 🖕, will cancel all delivery location without reason, if u don’t deliver that many area then get some F***king ppl update ur website.
From the Philippines. Items I bought from Shopee were labeled as delivered although I have NOT received the items. How is that possible if they need our signature or picture upon receipt of items? I pity the sellers because I will definitely have it refunded if items were never retrieved and it's not even their fault. 2 stars because the person I called for complaint was very polite.
At first I choose this courier through shopee, because it's cheap hehe and I searched the review right after buying the products and I found most of the review was really bad and then I start to get panicked, just afraid they will deliver to the wrong address or taking so long to deliver from kajang to setapak.. Lol, and after a few days something happened which then, they dropped my parcel at the main point and did no one even pickep up my parcel to deliver for 2 days and I went to live chat and spammed as many workers as possible just to make sure they are responsible for my parcel, and the next day, I got my parcel😁 it's important to trust the process haha.
My order was from Lazada. Lazada uses Ninja Van for deliveries. Out of 4 Deliveries, 2 was delivered as per normal. 1 was unsatisfactory - driver was not wearing his mask when he made delivery. And the 4th did not arrive. Message was received in the morning - "Ninja is delivering your order today ...." It has a link for messaging at the end for contactless delivery BUT all 3 messaging icons doesn't work. NINJAVAN makes it very difficult to reach them. Phone numbers don't work. Emails takes days to reply. And when they do reply, they ask again for the details EVEN after giving them their own tracking numbers. They seem to just want to delay and delay to tire you out. I will not recommend Lazada and NinjaVan.
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