Southeast Asia’s Fastest Growing Last-Mile Logistics Company, Powering Businesses with Innovative Transport Solutions
Ninja Van (www.ninjavan.co) has a 1.5 out of 5 rating on OK.one, based on 248 user reviews collected here. It is listed under Business Services and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 127 of them were added in the last 12 months. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Consumers frequently complained about deeply unreliable delivery services, noting that packages were constantly delayed, marked as delivered falsely without any actual arrival attempt, or lost in transit. Shoppers also experienced severe issues regarding customer support, describing response times as entirely non-existent or pointing out that automated chat bots completely failed to resolve basic problems. Some reviewers were happy with isolated positive moments, mentioning that certain shipments eventually arrived safely in good condition and that individual staff members were genuinely polite and helpful. However, buyers still urged others to carefully check shipping choices beforehand to avoid experiencing endless frustration with tracking systems and warehouse delays.
Auto-generated from all reviews of this business. For reference only.They can improve by delivering my Amazon orders. This has happened to me at least six times (no delivery). I have not received even one shipment with Ninaja Van. I have complained to Amazon but they insist on using Ninja Van. Their customer service is non existent. How does this company stay in business with such poor service. I rate them minus 10.
Ninjavan courier personnel didn't turn up to deliver but remarks it as unsuccessful delivery. Subsequent arrangement to deliver my item is so stressful as the courier personnel could not be reach via WhatsApp and didnt pick up my calls at all.. Pls close shop if Ninjavan company could not manage the business well but causing trouble for the customers..
The logistics company failed to pick up my return package as scheduled on 13th January. Despite waiting for days and contacting customer service, who assured me they would expedite the process, no one showed up. To make matters worse, the driver messaged me on WhatsApp, claiming they couldn't deliver after 7 pm yesterday because it was an office address. What?! How can they not differentiate between a home and an office address? This experience has been beyond frustrating. If I could give zero stars, I would! This is by far the worst logistics company I’ve ever dealt with. When will you come to collect my returned parcel ?!
They never come to pick up the package for return!!!!
I supposed to receive my order yesterday 12/1/2025, but it was said the delivery was unsuccessful, I was at home the whole day yesterday, there is no call from the courier. And then today 13/1/2025 it was shown delivered at 3.24 pm but the parcel was not received, no call or picture was sent to me showing it was delivered, I managed to speak to the courier and he insisted that he put it in front of my door, and asked me to check the picture he send, I said there is no picture, then he said his Whatsapp got blocked, there is a bag hanging at the door, why not put it in the bag if he really did send it. I want a respond from your side ninja van.
Had a really bad experience with Ninja Van, they made a mistake of shipping the item to east malaysia when my parcel only took from subang to shah alam. This is ridiculous where they called me and said that it will take around 2 weeks to ship back to East Malaysia. Imagine a logistic company will get the address wrong. Can't even differentiate east and west Malaysia. If there is a chance for me to give 0 star, I will.
If i could give ninjavan 0, i would but since its not possible then i would give it 1. THE WORST OF THE WORST COURIER EVER. Customer service is nonexistent, keep giving standard reply template. My parcel thats being shipped within malaysia is taking almost 1 week and it still hasnt reach me. RIDICULOUS.
Thank you for assiting my unrecieved parcel...
My items were in good condition, but there are a few aspects that disappoint me. Firstly, regarding the status of my parcel, there were no updates on its whereabouts beyond the initial creation of the order. Secondly, upon delivery to my house, the delivery person neglected to knock on the door, assuming incorrectly that nobody was home, despite my mother being present the entire time. Furthermore, the parcel was left exposed on top of a cabinet instead of being securely placed inside, posing a risk of theft by potential strangers. Fortunately, my father noticed the parcel upon his return home in the evening. This isn't the first time such incidents have occurred with your delivery men. I urge you to address this issue promptly unless your company wishes to gain a reputation for subpar service.
Bought a watch for my girlfriend and it came on time as promised. I was scared cause of the reviews here but don't be overly concerned
My first experience with ninja Van and as of today cannot find anything positive (sad but True) Sent parcel from the Philippines to Thailand with transfer to Kerry Express. BUT somehow parcel showed up in Pattaya not original destination, Shipper wanted an extra sum of money to reship to Chiang rai, When the problem is their fault. BUT now.. nowhere to be found, AFTER 4 emails from them,, no reply and still no parcel. Be very weary about choosing ninja van world again.
I want to praise one of the delivery men, Fazil (h/p 98236927). He was very helpful and responsible when he delivered my parcel. Thanks for the excellent service!
Ninja Van always delivers my parcel on time. Love their hassle-free Messenger notifications and emails. Their tracking is accurate.
They did follow instructions for the first 2 deliveries and they delivered very well. Gave them the due credit. But by the third, they just dump my goods at the front door. And this time, their request for review was absent.
I see many bad reviews here, i guess people only put a review when there was a problem. I have to say for me Ninja Van, was a fast delivery from USA to Philippines. They did the delivery 9 days before the delivery promised by Amazon. The service in the phone and in the chat was great, i have no problems with them.
I bought an eye cream via FB on cash upon delivery last month. Delivery guy was polite and knocked my door upon received the parcel then I passed him the cash. To my horror that the item was different from what I’ve ordered. Next day, I sent FB messenger and emailed Ninja Van quoted parcel reference number and sent some supporting screenshots details for the item ordered, item received and seller information. I told them it’s a scam and do not release payment to seller because the seller doesn’t response messenger and emailed returned show not valid account. I’m very pleased with Ninja Van customer service as they responded my email fast and assisted to verify with the other party within 3 working days. It seem no response from the seller and Ninja Van refunded me the payment the next working day. Lesson learnt never buy anything from non-trusted website especially from FB and Instagram. Good job and well done Ninja Van ! Keep it up 👏👏
Just read about another person (dated 14th Feb) who wrote the exact the same feedback which resonated my exact sentiments! I also encountered twice in a week that my parcels are dumped on my house gate pillar which is facing the public road where anyone who walked past my house could have easily access it. They should have rang the doorbell as there are people at home. The first delivery (for AGrader Learning Centre) was when it was drizzling. Exterior parcel was wet but luckily interior (homework printouts) was properly wrapped, I even sent a photo to their live chat to inform them, emphasizing I just want to feedback, not complaining. Today, my parcel (for Shopee) was left outside on the gate pillar again, without ringing the doorbell. By the time I read the Telegram notification, it was more than 2 hours later. Luckily, I was able to retrieve my parcel.
Right i choose Ninja Van for delivery, So Good delivery!!!!!!!
When I found that my package(s) was being delivered by NinjaVan Singapore I got worried - given the poor ratings on Trustpilot. However, on the back of six successful deliveries between 31DEC2022 and 11JAN2023 from Amazon and other sellers, I have to say that I experienced no issues. All packages were delivered successfully without fuss.
My parcel with expensive items was delivered by Keith from Ninja Van Singapore. I am very impressed and thankful for his understanding and his friendly service he extended to me. So I hope that Ninja would appreciate a staff like Keith whom does a good job and upholds the image of Ninja Van Services.
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