Nutriessential

Thank you for your feedback. As our team previously explained, international orders typically take 3–4 business days to process after order confirmation, with delivery estimated at 10–15+ business days following dispatch. This timeframe can vary depending on customs clearance at both the origin and destination countries. We’re glad to confirm that your order was delivered within this estimated window. Regarding the additional charges, these were based on the final shipment weight, which can sometimes differ from initial estimates. Our team shared all relevant details and explanations during the process to ensure transparency. We appreciate your understanding and thank you for your patience with international shipping procedures.

Thank you so much for sharing your wonderful feedback! We’re truly delighted to know that our executive was able to assist you and ensure that your order reached you despite the backorder situation. Your kind words mean a lot to us, and we’re so glad that her efforts made a real difference — especially for your dog. At Nutriessential, we always strive to go the extra mile for our customers, and it’s heartwarming to know that our executive's dedication had such a positive impact. Wishing you and your furry friend all the best, and we look forward to serving you again in the future.