OffGamers

We're very sorry to hear that the code isn't working. To help us investigate this issue and potentially assist you, we require proof of your claim, such as screenshots or a video showing the code failing. Unfortunately, without this necessary evidence, we are unable to proceed with an investigation or provide a resolution. Please provide the requested proof so we can look into this for you: https://helpdesk.offgamers.com/support/tickets/new

We regret to hear about your experience. Unfortunately, we can’t verify your case without an order number. Kindly update your review with the necessary details or submit a report directly via https://helpdesk.offgamers.com/support/tickets/new. We are committed to resolving your concerns.

We're sorry to hear about the discrepancy in points. To investigate your claim that you only received 320 instead of 420 points, we asked you to provide your account's redemption history. As we received no response within 48 hours, the case has been closed. We require this proof to resolve such issues.

We understand your frustration with the iTunes code you purchased appearing as already used. To properly investigate this issue, we require sufficient proof indicating that your account region is set to the US, as the code you purchased is for the US iTunes store. Once you provide this information, we can proceed with a thorough investigation to determine the cause and find a resolution for you.

We appreciate your review and regret that your experience didn’t meet expectations. Unfortunately, without an order number, we’re unable to investigate this matter thoroughly. Kindly revise your review to include the order number or submit a detailed report here: https://helpdesk.offgamers.com/support/tickets/new. We’re eager to assist you.

Your feedback is a wonderful gift. We're committed to maintaining your trust in us.

Thanks for making our day with your positive feedback. We're dedicated to serving you with excellence.

Your kind words motivate us to deliver the best service possible. Thanks for being an amazing customer.

Thank you for bringing this issue to our attention. We have reviewed the evidence you have submitted and have decided the case in your favor. Subsequently, the transaction has been refunded to your payment source. Once again, please accept our sincere apologies for the inconvenience caused. We are confident that your future dealings with OffGamers will better reflect our commitment to your satisfaction.

Thank you for your feedback. We acknowledge your concern about the fees associated with your purchase. Please note that the Value Added Tax (VAT) is not within our control, as it is determined by regulations. Additionally, the specific payment method you choose may incur a fee, which is displayed during the checkout process. This allows you to review the total cost and make an informed decision before completing your purchase. We strive to be transparent about all costs involved.

We're grateful for your trust and your feedback. It's our pleasure to serve you.

Thank you for your feedback. We’re sorry to hear about your experience and would like to look into this further. However, as you haven’t provided an order number, we are unable to verify your report at this time. Could you please update your review with the order number or submit a report directly through our support page at https://helpdesk.offgamers.com/support/tickets/new? This will help us resolve the issue promptly.

Your kind words motivate us to deliver the best service possible. Thanks for being an amazing customer.

We understand your frustration regarding the initial difficulty in retrieving your gift card code. We apologize for the inconvenience caused by the error message and the subsequent delay. We are pleased to hear that you have now located the code and successfully redeemed it. As the issue has been resolved, we will close this case. Thank you for your patience.

Thank you for contacting us. It appeared that there was a delay in payment notification from your payment gateway to our system, resulting in a slight delay on verifying your payment. The issue has since been resolved and the order delivered to you. Please do not hesitate to contact us if you require further assistance.

We understand your concern regarding order 40721984. Upon review, we found that the 3D authentication process with your bank failed, preventing us from successfully processing your order. As a result, we were unable to generate and deliver your codes. Your bank will automatically void the transaction, and the funds will typically be returned to your Visa account within 1-14 business days. We apologize for the inconvenience.

We appreciate your positive words. Serving you with excellence is our constant aim.

Thank you for bringing this issue to our attention. We have looked into the matter, but without sufficient evidence from your side, we are unable to determine the exact cause of the problem. We hope this is an isolated case and will continue to ensure that all deliveries meet our guidelines for a safe and secure transaction. We remain confident that your future experiences with OffGamers will better reflect our commitment to your satisfaction.

It appears that your order has already been delivered. Please do not hesitate to contact us if you require further assistance. Thank you.

We have completed our investigation and confirmed with support as the code is already been used at this following transaction details : Code is redeemed on 24-Jan-2025 18:33:52 UTC +8 Please verify if there are any active Game Cards on the account. You may check by log into your Account Management as this will show you any active, pending, or expired payments on the account. You may also want to consider if friends or family members, had access to this claim code, or if you have any other e-mail addresses that might have been used to redeem this gift card. We thank for your patience and do apologize for any inconvenience caused.