Still waiting for my order to arrive
Still waiting for my order to arrive. No one will answer my emails. Order ##3301870. $150.10 wasted.
About OOFOS
Data updated- Website
- www.oofos.com
- Category
- Sports
- Location
- United States · Braintree
- Status
- Unclaimed
- Last 12 months
- 84 reviews
- Replies to negative
- 8% (11/136)
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Is OOFOS legit?
OOFOS (www.oofos.com) has a 2.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Sports and its reputation is poor. 52% of reviews are 1 star, a relatively high share; The business has replied to 8% of negative reviews; 84 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Sizing changed???
I have had great relief to my feet since wearing Oofos sandals. I have 4 pair but the latest pair was returned as my heel was off the shoe. Oofos exchanged them and it is better but they need to add 1/2 sizes or make a slight bit bigger. I wear a Women's 9. I have not had this problem in the past.
The items in stock were in good quality…
The items in stock were in good quality but the only problem is one of the crew has a but of an attitude.
Not worth the price overall
Just began wearing women's boots I ordered this fall. Wearable, but do not like the fit. They are quite short although I ordered a half size up, and they slip on the heels. Elastic around ankle keeps them on. They do keep pressure off my heel, so will keep to wear to big box stores and out with dog. Do not like the styling, but knew that when I bought them.
Friendly, personable, easy to understand, professional
I usually don’t leave reviews, but Oofos customer service is the among best I’ve experienced. I contacted them via both chat on their website and later by phone. Both times the response time was quick, service was professional, friendly and personal(something very lacking in most interactions with companies now days). We will continue to use their products and recommend to friends/family.
New shape is uncomfortable
These have been my go-to shoes for my finicky feet for years. But I just bought my 7th and 8th pairs and although they look the same, they are not so comfortable anymore. The “new shape” is causing aching across my mid foot and rubbing/redness on the sides of my feet. I’m really bummed, I have been depending on Oofoos for comfortable shoes and now I guess I’m out of luck. So bummed.
i ordered 2 times and two times the…
i ordered 2 times and two times the sizes were off! I had a reply from your customer service that say: This can happen. This should not happen at all. I had to pay to ship them back and still don't have shoes!
Some jerk from this company called me…
Some jerk from this company called me and asked me if I planned to re-sell the shoes that I purchased because they were on sale and I sell products on the Internet. We have been in business for over 20 years and this has never happened. Shoe are cut very narrow and too small also.
Reply from OOFOS2023-10-24
Hi Gary, this is very odd as this is not something we would ever do. We'd love to get to the bottom of what happened here right away. If you could please provide your email address and/or phone number that this person reached out to, we'll take a look right away,
Break easily
I have bought many pairs of OOFAS and they are very comfortable. The problem is the thong type sandals(the one that fits between your toes). They break very easily. Have had 2 pairs break and now that I have looked online I see other people had the same problem When they first came out they seemed better but now they seem smaller and cheaper. So for a $70.00 sandal I’d look elsewhere
NEVER BUY FROM THESE GUYS
NEVER BUY FROM THESE GUYS! I ordered three pairs and I never received them. After several follow up emails and nothing happened. They said they were delivered. The tracking showed they were in Alaska. I ask for a refund and got nothing. Don’t order from them.
Reply from OOFOS2023-10-04
Hi Susie, unfortunately, based on the information your provided here, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller. It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible. We are committed to making sure our valued customers are not taken advantage of. We recommend that you contact your bank to dispute these charges. If you need further assistance or have further questions you can reach out to our Customer Care Team by emailing [email protected] or calling 1-888-820-7797. Or you can provide your email and/or phone number and agent can reach out to you.
Shoes, Shoe's, Where's my shoe's?
Good shoes, but they use the worst shippers to get you your product. Paid extra for express shipping [2 day], still took 5-*day's. Then needed to exchange to size up by 1/2 size, and the drop off was easy, but after 11 day's, still waiting for new pair even though they are in stock. even if you pay extra for freight [UPS], they will send your shoes via DHL and USPS. That is a deal breaker!!! DO your self a huge favor and buy at a 4-wall retailer or amazon. OOFo's ruins their rep everyday by having the worst CS in the industry
I'm a fan sort of....
I'm a fan. After several injuries, I wore Oofos and reduced my walking pain measurably almost instantly. They're getting greedy though and too expensive. Onle clearance shoes are the ugly ones. Shame.
Finally, Pain relief!!!
Between my healthcare job and my catering business, I'm on my feet up yo 12 hours a day. I thought pain was just part of the game. I started seeing commercials for Oofos and I was a little skeptical about the claims put forth. I decided to try a pair and haven't looked back since! They have helped relieve my foot, back and neck pain from long hours of standing. I am amazed at the difference I feel after wearing them. So happy with the results, I went back and bought another pair!!
good and smooth
good and smooth. nice experience
I purchased 2 pair of oofos flip flops…
I purchased 2 pair of oofos flip flops a little over a yr ago, this July 1 I was attending a work event and my foot slid right off the sandal while my big toe stayed with the thong and have a very severe injury to the top of my foot, I was in a walking boot for 1 month and I have been out of it for about 3 weeks and still having pain, will have to attend PT to try to relieve the pain, I will never wear them again
Reply from OOFOS2023-09-08
Hi Tracey, we're extremely sorry to hear this happened to you. We would love to get in touch with you ASAP if you provide your email address and/or phone number.
Product Never Received! Duped for my money!
I ordered two pair on sale. I never received them. After several follow up emails, I was told that they were delivered. I requested support and received information that was not helpful. I was told to check with my neighbors or the post office. I have cameras and my neighbors keep watch. They were never delivered to my address. I requested a refund for the products never received. Communication has stopped. I will be submitting official complaints with the Better Business Bureau and Consumer Protection Agency. I’m reminded every time that I see a commercial!
Reply from OOFOS2023-09-08
Hi Elizabeth, we have not had any sales within the last few months so, unfortunately, it appears as though you may have purchased unauthentic OOFOS product from an unauthorized seller. It has come to our attention that this and other sites are marketing discounted sales of OOFOS inventory that does not exist. These sites are not authorized to market or carry OOFOS products. We are taking this issue very seriously as well as applying the appropriate legal actions to have these sites removed as quickly as possible. We are committed to making sure our valued customers are not taken advantage of. We recommend that you contact your bank to dispute these charges. If you have any questions or would like to discuss this further, please provide your phone number and/or email address and we will reach out right away!
Unfortunately I purchased three pairs of OOFOS
I purchased three pairs of OOFOS, The flip flop (on OOFOS site) a sneaker (on Amazon) and a canvas slide (On Amazon). I purchased them for a trip to Disney with my grandchildren knowing I would be on my feet allot. I am curious if anyone else has experienced severe upper, outer thigh pain wearing these shoes? I will say my feet felt fine, but I was literally hobbled by thigh pain! I could barely get up from sitting it hurt so much. Since I have been home and stopped wearing them my thighs feel fine. How foolish I was to buy 3 pair without trying them out first! I was so hopeful they would be a great traveling shoe.
I Broke my foot with the OoLala Oofos Flip…
I purchased a pair of OoLala Oofos Flip Flops. My foot kept on slipping off the sandal sideways, while the thong held my toe in place. This happened several times and I broke my foot. I would not recommend these flip flops. I have worn flip flops my whole life, and this never happened with any other flip flops.
Reply from OOFOS2023-09-08
Hi Martha, we're so sorry to hear that this happened to you. This is definitely something we would like to get in contact with you about right away. If you're willing, please provide your email address and/or phone number and we will reach out ASAP.
Not worth the money
A friend gave me a pair of her OOFOS thongs that were too large for her and i found them to be so comfortable that i bought my own pair back in March. Shortly after, the thong broke on the first pair. Not knowing how old they were, i wrote it off. Then, i started wearing the new pair everyday until the thong broke yet again. I am done with these sandals. They are so expensive and i didn’t even get 6 months of wear out of them. UPDATE: i reached out to OOFOS customer service after I discovered that the sandals have a 6 month warranty. They replied immediately with the offer to replace the sandals with any comparable pair on their website. I am now waiting for the replacement to arrive..
Reply from OOFOS2023-09-08
Hi Ellen, we're happy to hear you got in contact with our Customer Care Team. We hope the new pair of OOFOS work out well for you but please do not hesitate to reach back out to the team with any further issues or questions - we want to make sure yOO are feeling the OO!
I bought a pair of the WOMEN'S OOMG…
I bought a pair of the WOMEN'S OOMG SPORT LACE SHOE - BLACK in a size 6. The oofos website advised going up a size from my usual 5 to a 6, which I did. I was excited to get them and wore them for the first time 2 weeks ago, but ended up with bad blisters on the upper part of my shoe where the opening of the shoe fits my foot at the back of my heel, my Achilles tendon. It seems to be that where the the pull tabs have been sewn in to the shoe has pulled the back of the shoe in and along with no cushioning around the heel opening like you get in other trainers, it must some how rub this area. The blisters must have been deep because some 2 weeks later I still have sores where the blisters were, and so have not attempted to wear them even with plasters since. To say that I am disappointed is an understatement, I only wore the shoes for a couple of hours to try them out and make an errand and i was planning to use them as my work shoes, becauseI suffer with sharp stabbing pains on the top of my foot and because the sandals help with this, I was hoping that these would be the answer. I usually buy a 5 in the Ooriginal sandals or Oolala luxe sandals and they are a perfect fit and very comfortable, I have loads of pairs in different colour ways and they really help with my foot problem I did try to leave a review on the Oofos website, but I guess it was not positive enough to make it on their site.