Ooma (www.ooma.com) has a 3.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 36% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
Great customer service, and follow up...
Hi Ray, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
The rep was efficient, patient and gsve clear and concise instructions.
Hi, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
The service is great, I just need time to learn all that is offered to me.
Hi, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
Hi Sandy, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
the texting is really good but in our area calls using cellular data are really bad, half the time it does not complete the connection, if it does connect it has long lag in the conversation. that is why we had to upgrade to Pro so the office could transfer calls outside of OOMA to individual cells
Hi Trevor, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to look into this right away and help work toward a resolution. Our escalation team will follow up within 24 business hours.
Needed a new main phone as the other no longer worked. Ordering was quick and easy.
Hi Jamie, thank you for your feedback and for choosing Ooma. We’re glad for your feedback, and we appreciate the opportunity to learn where we can do even better.
After dealing with Telus for two weeks trying to add an additional phone to my VOIP system, I gave up and started looking around for other options. Ooma's customer service was phenomenal, outstanding and excellent. With one phone call I was setup with exactly what I needed, and for less money than being with Telus. I was required to chat with support for one small issue and in 15 minutes they had me up and running with exactly what I wanted.
Hi Jason, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
Terrible communication. Did not know what the problem was or how to fix it. They did exactly what they did last time, which worked, but no idea how it worked. They have absolutely no ability to ensure it doesn't happen again. Terrible..
Hi, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
I rarely seem to have any issues since using Ooma. I know other companies have many more problems
Hi, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
Ooma Customer Service is very helpful, thorough and professional. Thank you so much for your assistance.
Hi, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
I spent nearly two hours on the phone without resolving my issue, and they were supposed to call me back the next day to resolve the issue but I didn't receive any callback.
Hi John, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to look into this right away and help work toward a resolution. Our escalation team will follow up within 24 business hours.
Not recommended for business services. Highly unreliable partner. You can rely on OOMA for your business need. Poorest customer service with poorly trained customer service agents.
Hi, We would like to assist with your concerns however need a bit more information to assist. Please provide us with a valid email address or existing ticket number so that our escalation team can further assist to resolve your concerns.
It take you week try to resolve the issue and it’s still not resolved
Hi, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to look into this right away and help work toward a resolution. Our escalation team will follow up within 24 business hours.
Hi, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
The desktop phones work well and I do not have any complaints there. My cellphone is programmed to ring simultaneously with my desktop phone, which works well when I'm in my office. It doesn't work well when I'm not in my office. On lunch for example. I miss about 85% of those calls even though I pick up on the first ring.
Hi Sally, We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to look into this right away and help work toward a resolution. Our escalation team will follow up within 24 business hours.
Compared to many other different apps that I use for text messaging devices due to my need for my transportation business this app has the greatest experience. All of that is because of a great customer service . They’re always available to help in any way that you have problem.
Hi, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
Full support! We are a new Ooma customer and their setup support has been amazing. We are switching from another vendor and getting support was a maze of IVR menus in hopes of getting the right person. With Ooma, I dial the number and support answers. In today's world of IVR menus and AI agents, it is a rare experience and it is wonderful!
Hi Bruce, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
The rep was very knowledgeable and helpful.
Hi Ed, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
the technical support representative was very knowledgeable.
Hi Idris, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
There was a mix up about adding an extension. My Ooma representative called and informed me, I explained that I didn't add an extension, so he said he would take care of the problem
Hi Stan, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
102 reviews matching