Ooma

Multipke Phones not working due to power outage

The two customer service individuals I spoke with were professional, courteous and responsive. They had an effective means to troubleshoot the problem we were experiencing. The communication and follow up was excellent .

Customer service is great

Customer service is great, it's easy to connect when I need help and the product works as expected. :)

Missed calls

Missed calls, where we were unable to answer a call from any hand held phone. Missed calls where no phone rang. Garbled voice where another call was necessary. Calls where customers could not hear us. We enjoy the freedom of cordless handheld phones but the technology to support this service seems to be lacking.

Great professionnel business phone

Great professionnel business phone, very fast customer service and reliable app very useful for my business

NADD CUSTOMER SERVICE EXPERIENCE

I used Ooma for years then with no warning they added additional services to my line at apps 250% of previous monthly fee(7.60 to 19.40). When I called customer service they said I failed to opt out of something I had never signed up for. So they were going to “downgrade” back to original service and issue a refund and asked for the lady 4 of the card associate with my acct. I gave them that and they told me it was incorrect yet they had been charging to it for a very long time. I told them just cancel my service and issue me a paper check refund. I was told they couldn’t do that. At this point between my initial call and waiting to be turned over to a supervisor I had been on the phone well over and hour and had had enough. I told them to keep the 11.00 plus they had overcharged me and cancel my service. Although my language wasn’t as calm or obscenity free as this writing. I’ll go back to magic jack as I never had these problems with them. I only changed due to equipment failure after power surge and hearing how much better Ooma was; I disagree as this was thee second time it the appt 3 years with them these overcharges occurred. First time I received an apology and a refund to the same card associate it’s the only card ever associated with my account. I contacted a second customer service number after the initial review was posted. The agent I spoke with this time informed me that not only could they process my refund with the data they had at their disposal but the supervisor I’d spoken with initially had in fact processed my refund. I checked my account and it had in fact posted. Had the supervisor initially done this and not made requests for additional financial data the issue would have been resolved and I would still be a customer. The agent I spoke with this second time was extremely professional, pleasant, knowledgeable, apologetic, and understanding of my aggravation during my initial contact with their customer service department. She should be the customer service supervisor and I told her so. Bottom line in my opinion their customer service may be readily available but some representatives and supervisors definitely need more training and transparency in the Responsibilities of their position,

So far its a good experience but…

So far its a good experience but sometimes over the call I see a notification on my dialer POOR CONNECTION. Why I see this message??

Worst experience i ever have had with…

Worst experience i ever have had with any service provider. I called to get update for my phone is not working and the rep is saying “we have canceled your service with us without me knowing anything “

We recently purchased a new system to replace a 4 line copper line system.

We recently purchased a new system to upgrade our current copper lines. Our requirements were a 4-line roll-over system, the ability to put calls and hold and transfer calls, and voice mail once all 4 lines were in use. After a 30 minutes conversation with your business sales rep Andre Foster Jr , he indicated he had the perfect system planed out, and we signed up and paid. About a week later the 5 phones showed up and we started to get them online and functioning hoping to be ready for our onboarding call July 6. During our time getting to know the handsets and cordless phones we discovered the cordless handsets have a 2-line capacity. Totally not at all what we were told we were getting. After contacting the sales rep, it was indicated that Ooma had no suitable solution for us. I did some research and found there are many alternatives that would work including brands you offer. So, my solution was, if Ooma doesn’t want to provide those models I would buy 2 of them and provision them with Omma at no cost to Ooma and still paying the monthly user fee for each one.. Perfect, right? Not a chance. I was told that was not going to work as Ooma could not do that. Move to July 6 and the onboarding call, I indicated that it would be a waste of time because it looked like I would have to move to another provider. I explained I liked what we had except the cordless handsets and indicated I had offered to buy them on my on at no cost to Ooma. Adrienne (btw she was awesome) indicated that yes, we could just provision them with Ooma, and I would be good to go. Perfect. All I need now before I spend 450.00 is someone to let me know that this will be doable. I will purchase 2 new Yealink AX86R cordless phones at my cost, and Ooma will provision the new phones. You now have a new and happy customer ready to complete the onboarding process. The final Ooma decision was to not provion a 3rd part phone, so we decided we had to send the cordless handsets back and figure out another way to use desktops using a wall mount. Jack the Senior sales rep agreed and send me a return athorization for the 2 handsets. And then promtly cacelled the entire account. While talking to Jack i asked to speak with someone in managment above him he told me " i am the highest person you will ever talk to at Ooma" The reinstatment of the account has been a waste of time, after 3 hours on the phone with a level 2 support person we still do not have access to to anything. She indicated she would be calling me back in about an hour. Its now the next day and still no access and no call. Yet you had no problem charging my credit card. Not happy.

Everyone is so friendly

Everyone is so friendly, knowledgeable and very patient. Thank you for all your help.

helpful and quick

Very helpful and thoroughly on the…

Very helpful and thoroughly on the phone.

not as smooth as other services

not as smooth as other services. Lacking the AI notes feature that others have, texting is good but

The ease of getting the process done…

The ease of getting the process done and the friendliness of the staff. Also the way you follow up to make sure everything is going well. Joe

it not ring on my cell phone and I am…

it not ring on my cell phone and I am using the ap. the bigest problem is that you use phone company description. I neve worked in the phone industry.

They gave me the wrong phones

They gave me the wrong phones, corded instead of cordless, and did not give me the fax adapter and when I called to resolve the matter, they primarily were concerned about charging me more money than agreed upon and lacked knowledge of the products they were trying to sell me on even though I had already made an agreement to them and were supposed to be part of my package.

One word awesome 😎

This is a TOTAL SCAM

This is a TOTAL SCAM. The service almost never works and when you go to cancel they don’t let you. You stay on hold for hours and they do everything to make it impossible to cancel. I’m filing a claim with the better business bureau. They should not be allowed to be in business.

Grace was patient, knowledgable and kind.

Grace was patient

The software works well

The software works well. It's easy to reach a human for support by phone.

still can not connect to the ooma app…

still can not connect to the ooma app on my iphone so i am completly unable to use my business line because of this