Ooma

Great so far!

I bought it for my parents about 1.5 months ago, and their living situation has been chaotic during that time. But Ooma's web configuration interface has so many handy features, like auto-forwarding if the Ooma device is offline, various options for handling different types of callers (direct to voicemail, ring forever, "inner circle" where only friends can make your phone ring, etc.). The Ooma phone number porting process went very smoothly as well. Has Ooma been perfect? No, but overall it has been a delight.

What a great way to integrate a…

What a great way to integrate a receptionist line for my business and capture my messages. I highly recommend trying out OOMA!

The agents are always so helpful

The agents are always so helpful! Any issue I may encounter with my phone lines are handled quickly and efficiently. The agents are knowledgeable and very helpful. I have been using Ooma for 1.5 years and will continue to use their services.

Good service

Good service! Thank you very much.

Professional phone system for a growing small business

Ooma has given our business a much more professional phone setup. We now have a dedicated office number, virtual receptionist, call routing, voicemail, and the ability to forward calls to my work cellphone when I am in the field. The initial setup took some time to understand, but the system is flexible and does what we need. It is a practical upgrade from using a personal cellphone as the main business number.

Warning about Ooma

Warning about Ooma: Unauthorized charges and terrible customer service ​I want to warn everyone about my experience with Ooma. They charged me for a service I never requested. I felt completely scammed. I contacted their customer service to dispute the charges and demand a refund, but they completely ignored me and never returned my money. This lack of honesty forced me to permanently cancel the VOIP service I had with them. Be very careful, their practices are deceptive and unfair. Don't get ripped off! Ticket - [#Ooma-11388454] - 14506762508 - SAMUEL SIMICH

Audio has been choppy and not good on…

Audio has been choppy and not good on outbound audio. inbound sounds good.

Professional customer service

The customer service team at Ooma are great at helping with orders and doing it in a timely manner.

Great service and love the app

Formal Complaint – Misrepresentation of Pricing and Request to Honor Agreed Monthly Rate

There is not enough room to be honest

customer service was very helpful and…

customer service was very helpful and solved my issues

Clarity of speech and good performance

All the time

All the time, we have problems with messages being opened that we didn't open, and then we don't reply. That looks very poor on us. Customers can't help, and hard to understand them. On our landline phones, service always drops multiple times a day. When you send a text, you have to enter the # multiple times to send a text, or it pulls up a different conversation when you are trying to start a new one.

Need to work on a few things but decent for a great price!

I love the options Ooma has, like; the virtual receptionist, texting, hold music, etc. You can't beat their price. However, the first 6 months some of our customers were routed to weird numbers where they would get a message about a gift card, or to press 1 for english and 2 for spanish, and some would get a dating hotline. We are an automotive repair shop, so that was quite alarming. I don't know how many calls we missed or customers we lost in that 6 months. Ooma didn't even give us a discount or anything like that. I had to spend hours upon hours on the phone with Ooma trying to get it worked out. Finally they did after making a report to the FCC. I purchased a phone through them and it went bad within 7 months. They replaced it and that phone wouldn't update so they had to send me another phone assuring me the new phone would be up to date. That was a lie. I had to spend several hours on the phone with Ooma updating the phone. I was told I would get the next month free, that was a lie. If they work out the bugs it can be a great company.

Upon review of phone options

Upon review of phone options, it was simple to pick the phone and purchase.

Good customer support!

Frank was very knowledgable of the…

Frank was very knowledgable of the product change we requested. He got us going smoothly. Thank you

RON IS GREAT

RON IS GREAT. LOVE THE PHONE SYSTEM

Requested the service in October 2025

Requested the service in October 2025. As of February 2026, it was still not working but they not only kept charging me, they are STILL trying to charge me every month. You talk to one person and they transfer you to another. You send an email and they tell you that you have to call. They will give you the run around and never actually help. I was charged for 2 lines when I ordered one and since it NEVER worked...I paid over $300 for absolutely nothing and I apparently will never get my money back. Go with any other company.

I still have not been able to log in to…

I still have not been able to log in to my softphones. I wasted the whole day yesterday speaking to your technicians who kept asking me to reset the password more than 20 times.