Ooma (www.ooma.com) has a 3.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 36% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
I ported a number tonight add and you deleted my office # that I’ve had for years
Hi, We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to look into this right away and help work toward a resolution. Our escalation team will follow up within 24 business hours.
Would not cancel account after repeated attempts and them without consent repeatedly charge my card on file same day of forceful cancellation. No way to cancel in admin portal.
Hi, We would like to assist with your concerns however need a bit more information to assist. Please provide us with a valid email address or existing ticket number so that our escalation team can further assist to resolve your concerns.
We have just started service and are still not using the system in full. Audio quality is great. Support team is knowledgeable and actually know their systems. Everything has been easy and straight forward. On top of that we are saving money.
Hi Ken, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
Great experience and the agent was patient and attentive. She was AMAZING!!!
Hi, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
Professional, courteous, and efficient service with the desired results.
Hi Barbara, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
I am Having a hard time with adding my own music from my phone and have not been able to get help with it.
Hi Adam, We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to look into this right away and help work toward a resolution. Our escalation team will follow up within 24 business hours.
My Yealink device, the W70b, was shipped without the power adapter. My numbers are not fully ported. We have been using the Ooma app on our cell phones to answer our business calls for the past three days. It is very frustrating; tech support has very limited knowledge of the products. Every time I contact support, I speak with a different representative, and each support person changes my account settings, which is extremely frustrating.
Hi, We would like to assist with your concerns however need a bit more information to assist. Please provide us with a valid email address or existing ticket number so that our escalation team can further assist to resolve your concerns.
I had a great experience with the customer service rep (Patrick). I highly recommend this service for small-large scale business.
Hi Ken, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
Ooma is very responsive and reliable. Their customer service is excellent.
Hi Juan, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
The person answering the phone at 12 midnight was very helpful and kind... she listened to my issue and it was fixed within a few minutes.
Hi, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
He was very patient and helpful to all my questions asked. He helped me login as well as getting in to pay my bill and answered questions about the upgrade I add to my account during the conversation.
Hi, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
Phones did not work last week. Called 2 times last week to get the phones working. This morning, Monday June 29th, once again the phone doesn't work. My office in Lockport, IL does not receive any phone calls. You can only call out. I am so frustrated with this phone service.
Hi, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to look into this right away and help work toward a resolution. Our escalation team will follow up within 24 business hours.
Hi, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to look into this right away and help work toward a resolution. Our escalation team will follow up within 24 business hours.
They mis represented themselves when they walked into my office and said they were working with AT&T then proceeded to sell me 3 phones and a bridge to hook up my fax machine. After multiple tech support calls over an hour, they could not make the new equipment hook up to the new router so I told them to cancel my account and send me a shipping label. The label never came. I had to pay for return shipping which is unheard of in this day of sales. My shipping costs were$65.00. So a big FU to ooma.
Hi, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to look into this right away and help work toward a resolution. Our escalation team will follow up within 24 business hours.
Technology they disconnected me for their mistake then charged me a reconnection fee after they told me to pay my bill $33 should be $22 but she said I don't have to pay a reconnect fee and the tech who reinstated and reconnected me charged me anyway. They claim I owed for a bill in Feb and Mar and I didn't. I get disconnected in June. And the customers service although she really tries to help but seems to have absolutely no experience whatsoever and seems to be reading the steps. She stops and ask someone for help a lot. And her accent is very hard for me to comprehend most of what she is saying. It is extremely frustrating calling them when I have a problem. I dred it. And it always takes hours. Took me being on phone for 3 hour reconnecting my device manually myself with their instructions. Next time I have any problem of any kind I am permanently disconnecting my service with them. I do not recommend at this time.
Hi, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to look into this right away and help work toward a resolution. Our escalation team will follow up within 24 business hours.
Its been 2nd day I am using Ooma Office and so far I love there services. Customer support is really helpful and they are really quick answering the calls. I'll be doing more reviews in future to let more people know how great this is working Internationally.
Hi Moeez, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
Call blocking has a limit of 1024 phone numbers. No way to fix this except to delete blocked numbers. Unacceptable response. Why can't tech support increase this limit for OOMA customers?
Hi, We would like to assist with your concerns however need a bit more information to assist. Please provide us with a valid email address or existing ticket number so that our escalation team can further assist to resolve your concerns.
Jefferson Mangana has been wonderful. We had to constantly reschedule due to incoming calls with our business. He was very patient with me, and always called back or emailed. If it wasn't for him staying on task we would not have switched our services due to me being super busy and forgetting to call back. We have only had this service now for two days, but it has worked way better than Verizon One Talk. Not to mention SO MUCH more affordable.
Hi Vikki, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
Always available and very helpful, very welcoming feeling when calling. Customer satisfaction with each problem/issue call and follow-up calls.
Hi, thank you for choosing Ooma! We’re thrilled to hear you’re enjoying your Ooma service and truly appreciate your loyalty. Your feedback means a lot to our team, and we’re grateful to continue supporting you.
I canceled a user but kept the phone and added person in that place. then I get a message thanks for the order 17.95 but I'm already paying for it so I was really confused as to if this is an additional charge or didn't understand what I was doing. I've also tried to get in touch with people before and ask about a headset wireless headset and still haven't got a response on that. I like the system just don't like the service customer service
Hi Jeff, We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to look into this right away and help work toward a resolution. Our escalation team will follow up within 24 business hours.
102 reviews matching