Outdoorsy (www.outdoorsy.com) has a 3.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
What people say
N
Nick Mansour · 3 reviews · Experienced 2025-11-01 ·
★★★★★
Be warned…
Be warned…
They don’t allow bad trip reviews on their site
They also don’t refund rental days if the vehicle breaks down, and tell you you have to look after broken down vehicle
Don’t be fooled - as shady a way of running a business as it gets
MY RESPONSE TO OUTDOORSY RESPONSE
They say they’ve given me a significant courtesy refund, which was $500. But they charged me a total of $2,600 for days the vehicle was broken down. Don’t be fooled…
Reply from Outdoorsy2025-11-03
Hi Nick,
I'm sincerely sorry to hear you had a negative experience. We strive incredibly hard to make every guest experience enjoyable, so thank you for taking the time to provide us with your feedback. While we understand that going through the dispute process can be stressful, I’m pleased to see that the Resolution Specialist was able to assist by issuing you a significant courtesy refund directly from Outdoorsy. Thanks again for taking a moment to share your perspective; it's greatly appreciated!
L
L. K. · 4 reviews · Verified · Experienced 2025-10-25 ·
★★★★★
Do better and be less greedy
The outdoorsy host app has continuously gotten more difficult to use. Pictures can no longer be uploaded, they must be taken at the time of handoff, the messaging functionality is atrocious (difficult to use through the app, I typically have to use a PC to message people back which reduces my response time), and the calendar/editing features are difficult and often not full featured like the web-based site. It is annoying that outdoorsy takes such a large cut for providing very little to hosts. Also, they purchased a large RV park near me that used to allow me to dump my RV there and Outdoorsy no longer allows public dumping (even for a fee), very annoying since it is one of a few places that exist in my area to dump. This company has gotten greedier since I started listing my RV with them and provides very little host benefits.
Reply from Outdoorsy2025-11-03
Hi Luke,
Thank you so much for sharing your feedback. I'm very sorry to hear you’ve encountered issues with our app. We’ve recently released a newer version, so please update it in the App Store to see if this resolves the problem. Each update includes new features and performance improvements, so hopefully this will enhance your experience.
To ensure a more secure and transparent handoff and return process, all photos must now be taken live within the app. This update helps confirm that each image accurately reflects the vehicle’s condition in real time at the moment of documentation.
Please allow me to clarify some of the benefits that are included with our service fees. For these fees, we provide both guests and hosts with 24/7 international customer support via chat, email, and phone. In addition, both parties receive the security of knowing that we have dedicated teams handling claims, disputes, breakdowns, roadside assistance, driver verification, platform marketing, access to our Concierge team, insurance coverage, and many more; all at no additional cost to you.
Thanks again for taking a moment to share your thoughts, and please don't hesitate to reach out to our support team if you have any additional questions or concerns.
Outdoorsy is a good platform, but I am not happy about their review situation. I search all over the place to try to find a place where I can send my customer a review to fill out, and I can never find it. I would have many more reviews if they were easily available.
Reply from Outdoorsy2025-10-31
Hi Scott,
Thanks so much for your feedback, and I’m so glad to hear you’re enjoying the platform! I’d like to reassure you that upon return, all of your guests automatically receive a convenient review link within their booking details, making it quick and easy for them to share their experience. You might consider reminding them to click that link at their earliest convenience to let others know how their trip went and to share feedback about your accommodations. Thanks again for taking a moment to share your thoughts! It's greatly appreciated.
Donna
Outdoorsy Support
I love the idea of renting out your RV. The platform has all of the necessary components, but navigating can be difficult at times especially when the app crashes a lot. It took me numerous attempts to upload exchange photos. It’s also been difficult for me to go back and verify quoted prices.
Reply from Outdoorsy2025-10-29
Hi Brian,
Thank you so much for sharing your feedback. I'm so happy to hear that your overall experience with the platform has been a positive one; however, I'm very sorry to hear you’ve encountered issues with our app. We’ve recently released a newer iOS version, so please update your app in the App Store to see if this resolves the problem. Each update includes new features and performance improvements, so hopefully this will enhance your experience.
Please note that the app currently does not allow photo uploads from your device’s gallery and only permits taking live, in-app photos for handoff and return documentation. This is expected behavior for the key exchange process, as it ensures all uploaded information is current and accurately reflects the vehicle’s condition at the time of handoff and return. Thanks again for taking a moment to share your experience.
Donna
Outdoorsy Support
Pete from the sticks · 5 reviews · Verified · Experienced 2025-10-21 ·
★★★★★
Superhost Screwed
Nearly 5 years on the platform, over 80 rentals with over 4 different units, superhost x 2. I host on multiple sites and have a business structured around these platforms. The host fees are out of control, they take over 20% even if I charge the renter to replace something after the rental or to conduct a service (like a lost fork, or a dump fee, or my service of delivery). But here is the worst, a recent rental had a major blowout when the renter was towing, causing about $1800 in damage. Not only did outdoorsy not accept their "excess supplemental" claim after the renter was denied by their own insurance, nor my damage claim, they also released the security deposit back to the renter. So I am stuck with having to reach out and beg the renter to cover some of the cost. Your trailers are at risk, your business is at risk, don't listen to social media, it is not worth it.
Reply from Outdoorsy2025-10-31
Hi Pete,
I’m very sorry to hear that your experience with our platform was less than ideal due to a damage claim. Our goal is always to provide a smooth and straightforward claims process, and we truly appreciate you taking the time to share your perspective.
Please allow me to clarify some of the benefits that are included with the service fees. For these fees, we provide both guests and hosts with 24/7 international customer support via chat, email, and phone. In addition, both parties receive the security of knowing that we have dedicated teams handling claims, disputes, breakdowns, roadside assistance, driver verification, platform marketing, access to our Concierge team, and insurance coverage, all at no additional cost to you. Thanks again for taking a moment to share your thoughts, and please don't hesitate to reach out to our support team if you have any additional questions or concerns.
Donna
Outdoorsy Support
Overall as a host on outdoorsy, the experience has been positive, easy to use. The only real downside are the fees are to high. That's why we are leaving outdoorsy and going out on our own.
Outdoorsy is a very easy platform for fun! I was able to share my love of RVing with someone who was able to take her father who couldn't fly to see relatives. For all involved it was an easy experience and Outdoorsy makes it so easy for host and renters!
I really appreciate the service I get from outdoorsy, I feel comfortable with renting my trailer with the guest that outdoorsy screens before renting out our RV. Also whenever I have a question customer service is always great.
I absolutely LOVE Outdoorsy! They make renting our trailer so easy and they are always super helpful to resolve any issues I may have. Super thankful for them!
