Outdoorsy

Hi Steve, Thank you so much for sharing your feedback. I'm very sorry to hear you’ve encountered issues with our app. We’ve recently released a newer version, so please update your app in the App Store to see if this resolves the problem. Each update includes new features and performance improvements, so hopefully this will enhance your experience. Please note that the app currently does not allow photo uploads from your device’s gallery and only permits taking live, in-app photos for handoff and return documentation. This is expected behavior for the key exchange process, as it ensures all uploaded information is current and accurately reflects the vehicle’s condition at the time of handoff and return. Improvements to photo upload functionality in areas with limited cell coverage are already on our roadmap and actively being developed. In the meantime, photos can be uploaded at any time, even after the trip, as long as they were taken during the handoff and return process. Again, my apologies for any frustration this may have caused. If you continue to experience difficulties after updating, please don’t hesitate to reach out to our 24/7 Customer Support team via chat or by calling 877-723-7232—they’ll be happy to assist further. Donna Outdoorsy Support

Hi there! Thanks so much for sharing your feedback, and my apologies for any frustration this has caused; that’s definitely not the experience we want our hosts to have. Upon reviewing your account, I’m glad to see our technical team was able to provide clarity on the issue. If both you and your partner have the Outdoorsy app installed and notifications enabled, you’ll each receive alerts independently. This setup removes the need for SMS notifications across multiple phone numbers. Thanks again for taking a moment to share your thoughts; it's greatly appreciated. Donna Outdoorsy Support

Hi Jan, Thank you so much for sharing your feedback, and my apologies for any frustration this has caused; that’s definitely not the experience we want our hosts to have. I’d like to reassure you that our contact information is still easily accessible through the Chat, Email, or Call link found at the bottom of every page. Once you click the link, simply type “phone number” or “support,” and our contact number will appear; no digging required. My apologies for any confusion this may have caused. As for the app, we’ve recently released a newer version (5.3.1). Please update your app in the App Store to ensure you have the latest features and performance improvements, which should help enhance your experience. Lastly, I’d like to clarify some of the benefits included with these fees. They help provide both guests and hosts with 24/7 international customer support via chat, email, and phone. In addition, both parties receive the peace of mind that comes with having dedicated teams for claims, disputes, breakdowns, roadside assistance, driver verification, platform marketing, our Concierge team, and insurance coverage, all at no additional cost to you. Thank you again for taking the time to share your thoughts, and please don’t hesitate to reach out to our support team if you have any additional questions or concerns. Donna Outdoorsy Support

Hi Geoff, Thank you so much for your feedback. Please allow me to clarify that Outdoorsy operates as a peer-to-peer platform. This means that aside from our standard 10% service fee, all other fees are set directly by the host, including their chosen cancellation policy, as we offer three different tiers to suit various preferences. We also provide three insurance protection packages designed to accommodate different budget and coverage needs, as well as stationary coverage options for rentals that are delivered and not intended to be moved during the trip. Removal of Outdoorsy’s insurance protection after a booking is confirmed is possible, provided the host agrees to accept the guest’s personal carrier in lieu of our protection package. Thank you again for taking the time to share your perspective; we truly appreciate it. Donna Outdoorsy Support

Hi Jeremiah! Thanks so much for the kind words and for sharing your feedback! Upon review, it looks like you’re currently using the Android app for Guests instead of the Android app for Hosts. You can find the Host app in the Google Play Store as well. I hope this helps! If you have any other questions or need a hand locating it, please don’t hesitate to reach out to our 24/7 Support Team; we’re always happy to walk you through it. Thanks again for taking a moment to share your thoughts! Donna Outdoorsy Support

Hi Matthew, Thank you so much for sharing your feedback. I’m so sorry to hear that you’re dissatisfied with the fee policy and that your RV sustained side mirror damage. Please allow me to clarify some of the benefits that are included with these fees. For these fees, we provide both guests and hosts with 24/7 international customer support via chat, email, and phone. In addition, both parties receive the security of knowing that we have dedicated teams handling claims, disputes, breakdowns, roadside assistance, driver verification, platform marketing, access to our Concierge team, and insurance coverage—all at no additional cost to you. Thanks again for taking a moment to share your thoughts, and please don't hesitate to reach out to our support team if you have any additional questions or concerns. Donna Outdoorsy Support